Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$100K - $120K *

Grow your career with a dynamic role focused on leading AutoStore project sales, managing client relationships, and ensuring project success through robust sales processes and strategies. Drive growth...

CanadaRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$198K - $230K *

Join a team that's shaping the future of commercial execution by integrating strategies across channels and customers to drive sustainable growth and measurable outcomes in a dynamic, collaborative en...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Food & Beverages

$125K - $150K *

Deliver strategic leadership for a centralized partner data management system, ensuring alignment with business priorities and enhancing user experience. Collaborate with cross-functional teams to dri...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$325K - $375K *

Lead the charge in driving revenue growth by building and mentoring a high-performing sales team in the Mid-Enterprise segment, focusing on customer acquisition and market penetration in a competitive...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$157K - $262K *

Drive enterprise vendor management strategy by overseeing vendor relationships, governance, and performance. Collaborate with cross-functional teams to ensure compliance, optimize costs, and enhance o...

California, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

Pioneer client relations by driving growth and retention through strategic account management, fostering strong relationships, and ensuring service excellence to meet and exceed business objectives...

CanadaRemote

Today

  •   Less than 5 years exp.  •   Business Services

$95K - $105K *

Lead a dynamic team of Field Engineers to optimize post-sales technical services, ensuring seamless installations and exceptional support for mission-critical audio recording solutions in public safet...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$250K - $275K *

Grow your career with us by expanding our channel partner network. You'll develop strategic plans, manage relationships, and drive sales to achieve revenue targets in a dynamic environment focused on...

Chicago, ILRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead a dynamic team to enhance customer success, drive retention, and maximize revenue growth. Shape strategies and workflows while collaborating cross-functionally to deliver exceptional value and ou...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Drive operational excellence by leading a team focused on data analysis and reporting. Oversee the development of reporting tools, ensure data integrity, and identify process optimization opportunitie...

Pennsylvania, USRemote

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$135K - $150K *

Elevate your career by leading product operations, enhancing processes, and driving AI adoption. Collaborate with cross-functional teams to optimize product delivery and analytics, ensuring seamless c...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$95K - $115K *

Champion customer satisfaction by leading complex escalations, analyzing trends, and implementing resolution strategies. Collaborate with stakeholders to enhance processes and mentor team members, ens...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $200K *

Engage in leading a dynamic team dedicated to delivering top-notch offensive security engagements, ensuring delivery quality and client satisfaction, while collaborating with sales to expand accounts...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Drive district sales growth by leading and coaching a team of Sales Representatives. Focus on customer retention, account penetration, and executing commercial priorities while translating regional st...

Detroit, MIRemote

2 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$92K - $116K *

Lead and inspire a team of Client Service Managers to elevate client satisfaction, driving operational excellence while managing strategic service delivery and fostering strong client relationships fo...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $140K *

Partner with us to drive growth in industrial accounts, leveraging your sales expertise to expand relationships and deliver innovative water treatment solutions that meet the needs of our customers an...

RemoteRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$168K - $240K *

Lead the charge in optimizing business operations through innovative solutions, driving efficiency and productivity while fostering cross-functional collaboration and data-driven decision-making to en...

United StatesRemote

4 days ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Empower enterprise clients by leading strategic account engagement, driving AI adoption, and ensuring long-term customer success. Collaborate with cross-functional teams to deliver exceptional service...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$200K - $230K *

Join a team that's dedicated to optimizing supply chain processes and enhancing materials management. Lead strategic initiatives to improve efficiency, manage supplier relationships, and drive cross-f...

Downers Grove, ILRemote

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$140K - $170K *

Join a dynamic team to optimize operational systems, drive growth, and enhance performance across departments. Collaborate with leadership to ensure strategic goals translate into measurable results a...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's redefining DME resupply operations by leading a global, remote call center. Drive revenue growth, optimize performance, and ensure compliance while managing a diverse workforce to e...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$134K - $173K *

Drive impactful customer success within our Scaled team by leading, coaching, and inspiring members to optimize client engagement and satisfaction, ensuring measurable value and improving operational...

CanadaRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$225K - $295K *

Transform your career by leading global logistics and fulfillment strategies. Drive efficiency in inventory management, optimize costs, and enhance service levels while collaborating with cross-functi...

United StatesRemote

Today

  •   11 - 15 years exp.  •   Finance & Insurance

$149K - $173K *

Lead quality and food safety initiatives across North America, ensuring compliance and audit readiness. Drive continuous improvement and operational excellence through technical expertise and collabor...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

$71K - $107K *

Oversee regional IT service delivery, ensuring reliability and customer satisfaction. Connect global strategies with local operations, enhancing user experiences and driving service improvements in a...

CanadaRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.