Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$100K - $140K *

Accelerate marketing innovation in healthcare technology by leading strategies to enhance brand visibility and drive revenue growth through effective demand generation, pipeline management, and cross...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$169K - $298K *

Join a team that's driving growth by identifying key opportunities and leading cross-functional initiatives across Marketing, Product, Sales, and Engineering, ensuring teams execute with clarity to ma...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $150K *

Champion quality initiatives in a dynamic healthcare environment, leading MSSP Quality programs while influencing strategic decisions across teams. Drive performance improvement and build a quality fu...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Lead the development of a national partner network for electrical contractors, ensuring quality installations and performance metrics that support operational excellence and grid reliability across al...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$140K - $160K *

Lead and scale a high-performing sales organization focusing on SMB and Franchise growth while driving revenue and building efficient systems in a fast-paced environment. Collaborate with cross-functi...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$190K - $220K *

Design and lead comprehensive revenue enablement programs, collaborating with Sales and RevOps to ensure impactful training and resources that drive pipeline success and sales performance throughout t...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$183K - $305K *

Shape the future of digital strategy by driving enterprise-wide innovation. In this leadership role, you will connect customer needs with business priorities, leveraging AI and personalization to enha...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$183K - $305K *

Elevate your career by leading digital product strategy across a dynamic portfolio. Drive alignment, enhance cross-channel experiences, and foster an innovative culture to deliver meaningful results f...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $200K *

Grow your career with a strategic sales leader role, driving revenue growth across the Americas. Collaborate with partners and internal teams to execute expansion strategies and build a high-performin...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $150K *

Partner with us to drive strategic relationships and enhance partner success in healthcare. Own critical collaborations, deliver insights, and ensure growth while aligning internal teams to meet opera...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$85K - $145K *

Join our team to develop and implement ITSM strategies, improve service delivery, and align IT with business needs while leading a talented team and ensuring compliance with industry standards...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $150K *

Transform digital engagement with your expertise in lifecycle strategy and multichannel campaigns. Spearhead project workflows using Salesforce and Jira, collaborating across teams to enhance donor ex...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$163K - $245K *

Lead the charge in driving high-priority initiatives from inception to execution, collaborating with senior leaders while delivering exceptional results. This role offers an accelerated career traject...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$260K - $468K *

Transform advisor relationships as you drive sales in your region, collaborating with internal teams to promote investment solutions. Leverage your expertise to influence, educate, and expand our outr...

US-AnywhereRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$260K - $468K *

Empower financial advisors by driving sales of investment solutions. Build and nurture relationships, leveraging insights and collaborative strategies to maximize results within your territory, while...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$150K - $200K *

Lead the charge in driving global pricing strategies and commercial excellence as you influence deal strategies and guide complex decisions in a fast-paced, collaborative environment, shaping the futu...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$129K - $155K *

Drive strategic product vision by collaborating across teams; leverage data insights to enhance user experience and performance. Lead complex projects and foster stakeholder engagement to deliver inno...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Consumer Technology

$150K - $175K *

Elevate claims oversight by ensuring compliance and quality in handling P&C claims across MGAs. Collaborate with Program Managers, audit practices, and monitor performance while fostering strategic re...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$189K - $246K *

Lead the charge in technical oversight of small molecule API development and manufacturing to drive successful product milestones and support lifecycle management. Collaborate cross-functionally to en...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$171K - $342K *

Empower your career by leading strategic initiatives in Enterprise Accounts, driving pricing alignment, and fostering collaboration across Cardiovascular Business Units for sustained growth and compet...

US-AnywhereRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Healthcare

$120K - $180K *

Reimagine the event production landscape by leading a creative, integrated team that delivers high-quality virtual, live, and digital experiences across multiple platforms while ensuring brand consist...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Healthcare

$203K - $325K *

Lead the charge in transforming enterprise PMO initiatives by aligning strategic objectives with execution. Drive over 10 global programs, cultivating collaboration across functions to achieve operati...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$100K - $150K *

Drive our marketing strategy and team to create impact in B2B. Own brand, demand gen, content, and digital initiatives, working closely with Sales to ensure measurable success across programs and KPIs...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Business Services

$100K - $150K *

Oversee and execute comprehensive marketing strategies to drive brand growth, lead demand generation initiatives, and manage cross-channel performance. Collaborate with Sales to enhance pipeline succe...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Business Services

$211K - $290K *

Optimize health initiatives and regulations while leading state engagement to enhance payment models and improve patient outcomes. Drive growth through strong advocacy with government officials and ag...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.