Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$190K - $220K *

Design and lead comprehensive revenue enablement programs, collaborating with Sales and RevOps to ensure impactful training and resources that drive pipeline success and sales performance throughout t...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$183K - $305K *

Shape the future of digital strategy by driving enterprise-wide innovation. In this leadership role, you will connect customer needs with business priorities, leveraging AI and personalization to enha...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$183K - $305K *

Elevate your career by leading digital product strategy across a dynamic portfolio. Drive alignment, enhance cross-channel experiences, and foster an innovative culture to deliver meaningful results f...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $200K *

Grow your career with a strategic sales leader role, driving revenue growth across the Americas. Collaborate with partners and internal teams to execute expansion strategies and build a high-performin...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$85K - $145K *

Join our team to develop and implement ITSM strategies, improve service delivery, and align IT with business needs while leading a talented team and ensuring compliance with industry standards...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $150K *

Transform digital engagement with your expertise in lifecycle strategy and multichannel campaigns. Spearhead project workflows using Salesforce and Jira, collaborating across teams to enhance donor ex...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$163K - $245K *

Lead the charge in driving high-priority initiatives from inception to execution, collaborating with senior leaders while delivering exceptional results. This role offers an accelerated career traject...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$260K - $468K *

Transform advisor relationships as you drive sales in your region, collaborating with internal teams to promote investment solutions. Leverage your expertise to influence, educate, and expand our outr...

US-AnywhereRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$260K - $468K *

Empower financial advisors by driving sales of investment solutions. Build and nurture relationships, leveraging insights and collaborative strategies to maximize results within your territory, while...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$150K - $200K *

Lead the charge in driving global pricing strategies and commercial excellence as you influence deal strategies and guide complex decisions in a fast-paced, collaborative environment, shaping the futu...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $175K *

Elevate claims oversight by ensuring compliance and quality in handling P&C claims across MGAs. Collaborate with Program Managers, audit practices, and monitor performance while fostering strategic re...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$189K - $246K *

Lead the charge in technical oversight of small molecule API development and manufacturing to drive successful product milestones and support lifecycle management. Collaborate cross-functionally to en...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$171K - $342K *

Empower your career by leading strategic initiatives in Enterprise Accounts, driving pricing alignment, and fostering collaboration across Cardiovascular Business Units for sustained growth and compet...

US-AnywhereRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Healthcare

$120K - $180K *

Reimagine the event production landscape by leading a creative, integrated team that delivers high-quality virtual, live, and digital experiences across multiple platforms while ensuring brand consist...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Healthcare

$203K - $325K *

Lead the charge in transforming enterprise PMO initiatives by aligning strategic objectives with execution. Drive over 10 global programs, cultivating collaboration across functions to achieve operati...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$100K - $150K *

Drive our marketing strategy and team to create impact in B2B. Own brand, demand gen, content, and digital initiatives, working closely with Sales to ensure measurable success across programs and KPIs...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Business Services

$100K - $150K *

Oversee and execute comprehensive marketing strategies to drive brand growth, lead demand generation initiatives, and manage cross-channel performance. Collaborate with Sales to enhance pipeline succe...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Business Services

$211K - $290K *

Optimize health initiatives and regulations while leading state engagement to enhance payment models and improve patient outcomes. Drive growth through strong advocacy with government officials and ag...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$75K - $95K *

Transform the client service experience for Beauty & Wellbeing, ensuring on-time delivery and high-quality support. Collaborate cross-functionally to drive client success and optimize service executio...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$128K - $170K *

Lead the charge in driving sales growth and managing a dynamic sales team. Utilize your strategic vision to develop effective market penetration strategies, enhance customer relationships, and foster...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $180K *

Lead the charge in optimizing system-wide spend management through strategic sourcing, enhancing financial and operational outcomes while guiding a high-performing team and collaborating across depart...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$203K - $325K *

Shape the future of SaaS by leading global commercialization strategies. Drive market execution, collaborate across teams, and empower talent to optimize revenue growth while maintaining relationships...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$170K - $184K *

Drive operational excellence by leading a global team that harmonizes onshore and offshore resources. Foster cross-cultural collaboration, enhance performance standards, and ensure accountability acro...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$90K - $120K *

Shape the future of air medical transport by overseeing operations, ensuring safety, managing budgets, and leading a dedicated team to deliver high-quality patient care while driving strategic growth...

US-AnywhereRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Healthcare

$192K - $261K *

Partner with us to drive operational efficiency and ensure strategic financial oversight in drug development. Lead a global team, align budgets with organizational goals, and transform data into actio...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.