Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$132K - $207K *

Engage with North American lenders to drive impactful solutions in consumer lending. Collaborate on client opportunities, articulate value, and lead strategic initiatives to enhance FICO Scores adopti...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$146K - $282K *

Drive transformative B2B and B2C marketing strategies that enhance brand presence and user engagement across our dual marketplace. Lead a high-performing team, optimize multi-channel acquisition, and...

Salt Lake City, UTRemote

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$129K - $207K *

Champion growth in our labels business by leading a dynamic team, driving revenue through strategic client partnerships, and identifying new market opportunities to maximize profit and capacity...

Warrenville, ILRemote

1 week ago

  •   8 - 10 years exp.  •   Media

$150K - $180K *

Join a team that's driving strategic growth by managing executive relationships and leading virtual teams to deliver tailored ServiceNow solutions for top-tier clients, ensuring exceptional customer e...

Bentonville, ARRemote

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$135K - $160K *

Lead the charge in scaling our Customer Success Management team, driving product adoption and retention across diverse customer segments. Collaborate cross-functionally to create impactful processes a...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$148K - $233K *

Engage with US mortgage lenders to drive adoption of FICO's credit analytics and services. Lead initiatives to maximize revenue opportunities and enhance client experiences while providing strategic i...

United StatesRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Champion growth in the retail sector by driving account development and sales. Leverage strong customer relationships to enhance satisfaction and profitability while effectively managing your sales pi...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $86K *

Champion strategic influencer marketing initiatives, fostering client relationships and driving campaign success across multiple brands. Collaborate with cross-functional teams to deliver innovative s...

New York, NYRemote

1 week ago

  •   Less than 5 years exp.  •   Media

$100K - $120K *

Advance global service delivery by managing offshore partnerships, ensuring performance excellence, and driving operational improvements across teams to enhance productivity and quality outcomes...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Healthcare

$155K - $185K *

Partner with us to lead high-impact projects in healthcare marketing, managing budgets and teams while ensuring creative excellence and strategic alignment. Drive client success through collaboration...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$108K - $162K *

Join a team that's dedicated to enhancing biomedical service operations. Lead a skilled team of technicians, ensuring high-quality support and customer satisfaction across the Pacific Northwest while...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$158K - $199K *

Unlock potential by leading global client strategies, driving growth and retention through trusted relationships and innovative solutions. Leverage your expertise to enhance client value and execute a...

RemoteRemote

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$144K - $184K *

Lead the strategy execution for key global clients, driving client value, retention, and new business growth while cultivating trust-based relationships with senior leaders and maximizing account pote...

RemoteRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$90K - $110K *

Elevate your career by developing and executing impactful paid social media campaigns. Collaborate with cross-functional teams to optimize strategies, leveraging analytics to maximize reach and ROI wh...

New York, NYRemote

5 days ago

  •   Less than 5 years exp.  •   Media

$120K - $145K *

Lead the onboarding function for diverse customer segments, managing a team to ensure a seamless transition from contract to go-live. Collaborate cross-functionally to enhance processes and drive cust...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Unlock potential by leading strategic partnerships and driving growth initiatives. Collaborate cross-functionally to enhance business opportunities and ensure partner success through data-driven insig...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Lead and scale our enterprise customer success function, ensuring complex customers achieve rapid value and long-term success through effective onboarding, relationship building, and team mentorship i...

Austin, TXRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $170K *

Champion the go-to-market strategy for streaming advertising, leading a product marketing team to craft compelling messaging and drive revenue growth. Collaborate across departments to ensure alignmen...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Media

$160K - $175K *

Transform cybersecurity professional services by leading delivery execution, ensuring quality, and developing talent. Collaborate with cross-functional teams to enhance service capabilities and drive...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Drive strategic planning and operational excellence for a dynamic Marketing & Communications team. Own budgeting, resource management, and cross-functional partnerships while leading initiatives that...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Healthcare

$155K - $180K *

Drive successful delivery of complex, multi-year programs in a dynamic environment. Collaborate with cross-functional teams to manage scope, budget, and timelines while ensuring client satisfaction an...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$133K - $180K *

Join a team that's redefining member experiences by architecting optimal journeys, bridging operational execution with strategic vision to enhance engagement and satisfaction across all touchpoints...

United StatesRemote

Reposted 3 days ago

  •   11 - 15 years exp.  •   Healthcare

$175K - $210K *

Unlock potential by leading strategic business development initiatives that connect biopharmaceutical executives with tailored commercial solutions. Drive growth through relationship-building and inno...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $101K *

Lead the charge in executing client transition projects, managing onboarding and account expansions. Collaborate with teams to ensure seamless experiences while overseeing budgets, timelines, and stak...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$200K - $225K *

Drive growth by identifying and closing enterprise accounts through strategic outreach and relationship building. Manage complex sales cycles and ensure seamless transitions for long-term customer suc...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.