Director, Claims Operations Jobs

Explore Director, Claims Operations jobs for experienced leaders ready to guide claims strategy, teams, and service delivery. These senior roles oversee the systems and processes that help organizations assess, resolve, and manage claims efficiently while meeting customer, financial, and regulatory expectations. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Director of Claims Operations Do?

A Director of Claims Operations leads the people, workflows, and performance programs responsible for claims handling. Depending on the organization and industry, the role may include setting operational priorities, managing claims teams and vendors, improving turnaround times, monitoring quality and costs, and partnering with legal, finance, technology, and customer service leaders.

Common Responsibilities

  • Develop claims operations strategy, policies, and service standards.
  • Lead and develop managers, adjusters, and other claims professionals.
  • Track claims volume, resolution time, accuracy, expenses, and customer outcomes.
  • Identify process improvements and support automation or technology initiatives.
  • Maintain compliance with applicable laws, regulations, and internal controls.
  • Coordinate with business partners to manage risk and resolve complex issues.

Skills and Qualifications

Employers commonly seek substantial claims or operations experience, a record of leading teams, and strong judgment in complex or high-impact situations. Useful strengths include analytical decision-making, budgeting, communication, change management, process improvement, and familiarity with relevant claims systems and regulatory requirements. Requirements vary by employer and industry; some roles may prefer professional designations or specialized insurance, healthcare, workers’ compensation, or property claims expertise.

Career Outlook and Compensation

Director-level claims roles are senior management positions, and compensation varies with industry, location, organization size, and scope of responsibility. Browse Ladders for vetted professional jobs paying $100,000 or more, and compare opportunities by employer, specialization, and leadership scope.

Find Director, Claims Operations Jobs on Ladders

Search current openings to find a role aligned with your experience in claims leadership and operational transformation. Review each listing for its responsibilities, qualifications, location, and compensation details.

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$137K - $190K *

Transform owned-channel strategy to enhance audience engagement through data-driven email, social, and lifecycle marketing initiatives, ensuring customer personalization and compliance while collabora...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Optimize patient access services by leading strategic operations and enhancing compliance. Drive performance, foster teamwork, and ensure exceptional service delivery while maintaining fiscal integrit...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$175K - $225K *

Transform your career by leading credit and collections strategies that enhance cash flow and support business growth. Collaborate across departments to establish effective governance and drive operat...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$160K - $200K *

Pioneer strategic leadership in specialty insurance, driving growth and innovation across multiple product lines while ensuring alignment with corporate objectives and market expansion...

Toronto, ONIn-Person

6 days ago

  •   11 - 15 years exp.  •   Finance & Insurance

$170K - $180K *

Transform the sales landscape by leading strategic initiatives that enhance performance management, forecasting, and accountability across the commercial organization, driving profitable growth and ac...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$60K - $132K *

Champion operational excellence by coordinating teams to enhance efficiency, manage resources, and drive process improvements. Collaborate across functions to meet business objectives and foster a cul...

Texas, USRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$54K - $119K *

Lead the charge in optimizing operational efficiency by coordinating cross-functional teams, managing resources, and driving process improvements to enhance service delivery and achieve business objec...

Kentucky, USRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$105K - $196K *

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Yesterday

  •   8 - 10 years exp.  •   Aerospace & Defense

$64K - $102K *

Accelerate progress at the forefront of IT production operations, ensuring compliance and enhancing service delivery. Lead incident response, track compliance gaps, and drive continuous improvement in...

1 week ago

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$110K - $130K *

Unlock potential by providing strategic leadership in value-based care, enhancing performance metrics, ensuring compliance, and fostering clinician engagement to improve population health outcomes and...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$110K - $130K *

Join a team that leads value-based care initiatives, enhancing risk adjustment accuracy and quality improvement across clinical networks. Collaborate with leaders to drive organizational goals through...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$165K - $185K *

Join a team that's focused on operational excellence and strategic growth. Lead multiple locations, drive financial performance, and develop talent while ensuring exceptional customer and employee exp...

3 days ago

  •   5 - 7 years exp.  •   Business Services

$114K - $152K *

Transform media operations by leading platform strategy and implementation. Collaborate with teams to optimize campaign systems, ensuring data compliance and technical support while driving innovation...

3 weeks ago

  •   5 - 7 years exp.  •   Media

$106K - $156K *

Strategize and lead the design of the Business and Technology Roadmap for Property & Casualty, ensuring alignment with strategic goals and enhancing customer experience through effective project deliv...

Waterloo, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$115K - $192K *

Join us to manage client relationships and drive project success in the biopharma sector. You'll oversee contractual obligations, ensure customer satisfaction, and lead cross-functional teams to deliv...

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$64K - $120K *

Unlock your potential by managing client relationships and providing expert guidance on health and welfare plans. Collaborate with teams to analyze data, prepare presentations, and ensure compliance w...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$243K - $357K *

Lead the charge in architecting a scalable derivatives and hedging strategy, enhancing financial performance while managing risk and driving product innovation. Collaborate with diverse teams to execu...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$243K - $357K *

Empower financial innovation by leading a comprehensive derivatives and hedging strategy, optimizing performance while mitigating risk. Collaborate cross-functionally, guiding a high-performing team t...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$243K - $357K *

Transform and lead a comprehensive derivatives and hedging program, enhancing financial performance while managing risk across diverse asset classes and product types in alignment with company strateg...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$110K - $130K *

Inspire client relationships as you manage a diverse book of business, ensuring exceptional service delivery and client retention. Collaborate with teams to meet client needs while leveraging your ind...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$112K - $140K *

Elevate your career by managing complex property claims, advising brokers, and resolving coverage issues. Collaborate with teams to ensure positive outcomes and develop strategic solutions in a dynami...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$255K - $315K *

Unlock potential by leading pharmacovigilance operations, ensuring compliance and safety for late-stage clinical development and commercial launch. Drive strategy, establish scalable systems, and over...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $140K *

Optimize data operations and governance across media channels, ensuring high-quality standards and collaboration among teams. Lead initiatives in business intelligence and process automation while men...

3 days ago

  •   5 - 7 years exp.  •   Media

$190K - $220K *

Transform operations by leading modernization efforts, enhancing performance, and driving growth in a complex manufacturing environment. Inspire teams, optimize processes, and ensure accountability to...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$138K - $221K *

Join a team that's redefining digital asset risk management by establishing robust frameworks for identifying, assessing, and reporting risks. Drive innovation while ensuring compliance and governance...

Toronto, ONIn-Person

Today

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Claims Operations do?question toggle

    A Director of Claims Operations leads claims teams and processes, sets operational priorities, monitors performance, and works to improve service, efficiency, quality, and compliance.

  • What qualifications are common for Director, Claims Operations jobs?question toggle

    Employers often look for significant claims or operations experience, people-management skills, analytical ability, and knowledge of the relevant industry’s processes and regulations. Specific requirements differ by role.

  • What industries hire Directors of Claims Operations?question toggle

    These leaders may work in insurance, healthcare, workers’ compensation, financial services, and other organizations that manage claims. Responsibilities depend on the employer and type of claims.

  • How much do Directors of Claims Operations earn?question toggle

    Compensation varies based on industry, location, employer, and scope of responsibility. Ladders focuses on vetted professional jobs paying $100,000 or more; check individual listings for salary details.

  • Where can I find Director, Claims Operations jobs?question toggle

    Browse Ladders to explore vetted Director, Claims Operations opportunities paying $100,000 or more and review each listing’s requirements and compensation information.