Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$131K - $180K *

Drive customer satisfaction as an Escalation Manager, overseeing technical support for high-value accounts. Collaborate with teams to resolve issues, advocate for clients, and enhance service delivery...

Ontario, CARemote

2 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$100K - $140K *

Elevate customer experience by optimizing Zendesk for a scaling organization. Collaborate with leadership to enhance routing, AI tools, and workflows, ensuring efficient support operations and data-dr...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Transportation

$110K - $125K *

Lead the charge in transforming IT Managed Services by overseeing infrastructure migration to AWS, enhancing security, and fostering team growth while ensuring top-tier service delivery across North A...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's dedicated to leading enterprise client implementations, ensuring project success and operational efficiency. Leverage your technical expertise and consultative mindset to enhance cl...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Transform application deployment by collaborating with teams to streamline processes, enhance automation, and ensure high-quality releases across environments while mentoring junior members and drivin...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$280K - $330K *

Unlock potential by leading a team of Forward Deployed Engineers to identify AI opportunities, translate business needs into solutions, and drive measurable impact through agile delivery and collabora...

Morrisville, NCRemote

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Elevate training effectiveness by leading multi-domain intelligence support for ARNG units. Collaborate on exercise design, execution, and assessment while providing expert guidance and developing tra...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$100K - $120K *

Unlock potential by leading advanced training initiatives for Army National Guard units. Collaborate with commanders to enhance operational readiness through expert guidance in intelligence processes...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$125K - $150K *

Lead project teams to deliver quality IT solutions, managing multi-disciplinary staff and overseeing all aspects of project lifecycle from design to implementation for a large-scale agency contract...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Accelerate your career by leading mechanical system upgrades in data centers. Collaborate with diverse teams to drive project success, manage risks, and optimize processes while ensuring alignment wit...

Oregon City, ORRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$160K - $200K *

Engage in strategic leadership to drive operational excellence and service delivery for global Digital Workplace Solutions. Lead teams, enhance client relationships, and optimize performance in a fast...

Pennsylvania, USRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$80K - $95K *

Champion dealer partnerships by promoting lending programs, ensuring satisfaction, and driving growth through effective relationship management and strategic training initiatives...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$116K - $122K *

Deliver reliable application packaging solutions for a large federal IT environment. Collaborate with stakeholders to gather requirements and ensure seamless deployment across thousands of endpoints...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$120K - $145K *

Shape the future of patient services by ensuring timely delivery of features and integrations. Collaborate across teams to enhance operational efficiency in a compliance-heavy environment, driving inn...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$120K - $240K *

Transform project delivery by leading cross-functional teams, managing financial processes, and fostering talent development. Drive successful execution of large initiatives while ensuring alignment w...

Georgia, USRemote

Yesterday

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Manage all facets of a federal travel program, ensuring compliance and efficiency in a high-volume environment. Drive improvements in processes and provide urgent support for travelers, while maintain...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Join a team that's dedicated to enhancing customer success through effective SAP cloud solutions. Drive engagement from onboarding to renewal, ensuring seamless service delivery and fostering strong r...

Herndon, VARemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Pioneer innovative ServiceNow solutions for the public sector by guiding business process discovery, stakeholder engagement, and best practice implementation, ensuring alignment with client needs and...

Arlington, VARemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Lead the charge in managing complex client relationships while guiding a team through the full post-sales lifecycle. Drive product design, implementation, and client success in a hands-on, player-coac...

Chicago, ILRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $115K *

Champion the successful delivery of customer projects through all phases, ensuring alignment with business goals by coordinating teams and resources while managing risks and transacting key communicat...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$115K - $165K *

Tackle challenges by ensuring operational excellence through strategic planning, effective resource management, and continuous improvement, while leading a team to meet commitments in a dynamic startu...

United StatesRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $140K *

Help us scale and enhance support operations in telehealth by leading managers, optimizing workflows, and integrating technology to improve customer experience while maintaining quality and compliance...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $110K *

Lead the charge in optimizing customer operations by enhancing support and service delivery. Drive team performance, improve workflows, and leverage AI to elevate customer experience and satisfaction...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$126K - $162K *

Elevate your career by leading critical building automation projects, ensuring innovative solutions, and guiding a dynamic team to exceed client expectations in a collaborative, remote environment...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$137K - $172K *

Shape the future of technology delivery by leading complex, cross-functional programs that drive business value. Oversee strategic initiatives, ensuring excellence in execution, client satisfaction, a...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.