Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.
Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.
Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.
Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.
Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.
Escalation Manager - Technical Support
$131K - $180K *
Drive customer satisfaction as an Escalation Manager, overseeing technical support for high-value accounts. Collaborate with teams to resolve issues, advocate for clients, and enhance service delivery...
2 days ago
$100K - $140K *
Elevate customer experience by optimizing Zendesk for a scaling organization. Collaborate with leadership to enhance routing, AI tools, and workflows, ensuring efficient support operations and data-dr...
1 week ago
Manager, IT & Managed Services
$110K - $125K *
Lead the charge in transforming IT Managed Services by overseeing infrastructure migration to AWS, enhancing security, and fostering team growth while ensuring top-tier service delivery across North A...
1 week ago
Manager of Implementation and Onboarding (Manager, Delivery)
$110K - $130K *
Join a team that's dedicated to leading enterprise client implementations, ensuring project success and operational efficiency. Leverage your technical expertise and consultative mindset to enhance cl...
Today
Application Deployment Engineer
$110K - $130K *
Transform application deployment by collaborating with teams to streamline processes, enhance automation, and ensure high-quality releases across environments while mentoring junior members and drivin...
6 days ago
Director- Forward Deployed Engineering (Remote)
$280K - $330K *
Unlock potential by leading a team of Forward Deployed Engineers to identify AI opportunities, translate business needs into solutions, and drive measurable impact through agile delivery and collabora...
2 weeks ago
$100K - $120K *
Elevate training effectiveness by leading multi-domain intelligence support for ARNG units. Collaborate on exercise design, execution, and assessment while providing expert guidance and developing tra...
1 week ago
$100K - $120K *
Unlock potential by leading advanced training initiatives for Army National Guard units. Collaborate with commanders to enhance operational readiness through expert guidance in intelligence processes...
1 week ago
Regional Service Delivery Manager (RSDM)
$125K - $150K *
Lead project teams to deliver quality IT solutions, managing multi-disciplinary staff and overseeing all aspects of project lifecycle from design to implementation for a large-scale agency contract...
3 weeks ago
Data Center Mechanical Technical Program Manager
$110K - $130K *
Accelerate your career by leading mechanical system upgrades in data centers. Collaborate with diverse teams to drive project success, manage risks, and optimize processes while ensuring alignment wit...
2 weeks ago
Senior Director - Delivery Management
$160K - $200K *
Engage in strategic leadership to drive operational excellence and service delivery for global Digital Workplace Solutions. Lead teams, enhance client relationships, and optimize performance in a fast...
1 week ago
Dealer Development Manager (Dallas / Fort Worth)
$80K - $95K *
Champion dealer partnerships by promoting lending programs, ensuring satisfaction, and driving growth through effective relationship management and strategic training initiatives...
Reposted 2 weeks ago
Application Packaging Engineer
$116K - $122K *
Deliver reliable application packaging solutions for a large federal IT environment. Collaborate with stakeholders to gather requirements and ensure seamless deployment across thousands of endpoints...
Today
Technical Delivery Manager - Healthcare, Release Management & AI
$120K - $145K *
Shape the future of patient services by ensuring timely delivery of features and integrations. Collaborate across teams to enhance operational efficiency in a compliance-heavy environment, driving inn...
3 days ago
Mgr, Delivery Management, Merch Tech (Remote)
$120K - $240K *
Transform project delivery by leading cross-functional teams, managing financial processes, and fostering talent development. Drive successful execution of large initiatives while ensuring alignment w...
Yesterday
$80K - $95K *
Manage all facets of a federal travel program, ensuring compliance and efficiency in a high-volume environment. Drive improvements in processes and provide urgent support for travelers, while maintain...
Yesterday
SAP NS2 Client Delivery Manager (CDM)
$120K - $150K *
Join a team that's dedicated to enhancing customer success through effective SAP cloud solutions. Drive engagement from onboarding to renewal, ensuring seamless service delivery and fostering strong r...
Today
ServiceNow PSDS Business Process Consultant (387)
$110K - $130K *
Pioneer innovative ServiceNow solutions for the public sector by guiding business process discovery, stakeholder engagement, and best practice implementation, ensuring alignment with client needs and...
3 weeks ago
Manager, Forward Deployed Services - Remote
$120K - $145K *
Lead the charge in managing complex client relationships while guiding a team through the full post-sales lifecycle. Drive product design, implementation, and client success in a hands-on, player-coac...
Today
$95K - $115K *
Champion the successful delivery of customer projects through all phases, ensuring alignment with business goals by coordinating teams and resources while managing risks and transacting key communicat...
3 weeks ago
$115K - $165K *
Tackle challenges by ensuring operational excellence through strategic planning, effective resource management, and continuous improvement, while leading a team to meet commitments in a dynamic startu...
Reposted 3 days ago
Senior Manager, Support Operations
$125K - $140K *
Help us scale and enhance support operations in telehealth by leading managers, optimizing workflows, and integrating technology to improve customer experience while maintaining quality and compliance...
3 weeks ago
$90K - $110K *
Lead the charge in optimizing customer operations by enhancing support and service delivery. Drive team performance, improve workflows, and leverage AI to elevate customer experience and satisfaction...
2 weeks ago
$126K - $162K *
Elevate your career by leading critical building automation projects, ensuring innovative solutions, and guiding a dynamic team to exceed client expectations in a collaborative, remote environment...
Reposted 3 weeks ago
Senior Manager, Program Delivery
$137K - $172K *
Shape the future of technology delivery by leading complex, cross-functional programs that drive business value. Oversee strategic initiatives, ensuring excellence in execution, client satisfaction, a...
2 weeks ago
What does a Desktop Support Manager do?
A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.
What qualifications are common for Desktop Support Manager jobs?
Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.
How much do Desktop Support Managers earn?
Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.
What career paths can follow a Desktop Support Manager role?
Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.
Where can I find Desktop Support Manager jobs paying $100,000 or more?
Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.