Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$85K - $100K *

Champion the modernization and management of Windows endpoints using Microsoft Intune and SCCM, enhancing security and compliance while minimizing vulnerability risks in a hands-on engineering role...

Pittsburgh, PARemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$135K - $185K *

Contribute to strategic brand partnerships by driving revenue growth and optimizing digital marketing solutions for retail clients. Collaborate across teams to deliver impactful campaigns and ensure c...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Media

$135K - $185K *

Lead the charge in forging strategic brand partnerships to drive revenue, leveraging performance marketing insights and data-backed campaigns to educate and influence retail executives, while optimizi...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Media

$120K - $125K *

Lead the charge in managing complex projects for a federal data analytics platform, ensuring operational excellence through effective communication, risk management, and collaboration across teams whi...

Virginia, USRemote

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$82K - $172K *

Champion eDiscovery project management by leading high-visibility initiatives for the DOJ. Collaborate with legal teams to ensure seamless project execution across all EDRM phases, delivering quality...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$139K - $214K *

Analyze complex data sets to drive business insights, optimize reporting, and support strategic initiatives. Collaborate with global teams to enhance operational efficiency and present findings to exe...

Morrisville, NCRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$188K - $244K *

Shape the future of AI infrastructure by leading strategic consulting initiatives, guiding executives through complex transformations, and driving value realization in cloud and data architecture for...

RemoteRemote

Reposted 4 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$197K - $255K *

Lead the charge in AI transformation by optimizing data center design and accelerating value realization. Serve as a subject-matter expert, guiding strategic implementations and mentoring teams to dri...

RemoteRemote

Reposted 4 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$216K - $280K *

Transform AI infrastructure by leading strategic consulting initiatives, guiding executives through architecture and value realization, and mentoring teams to optimize cloud integration and data archi...

RemoteRemote

Reposted 4 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$177K - $229K *

Drive impactful AI transformations by leading strategic consulting initiatives. Collaborate with executives to optimize cloud architecture and deliver value-driven solutions, while mentoring teams and...

RemoteRemote

Reposted 4 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$188K - $244K *

Shape your career as a Principal Consultant, leading AI infrastructure transformations. Drive strategic initiatives, mentor teams, and deliver executive insights to optimize data center design and enh...

RemoteRemote

Reposted 4 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the charge in delivering exceptional technical integration services while fostering team growth and operational excellence. Drive strategic customer partnerships to optimize systems and enhance s...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$188K - $244K *

Transform your career by leading AI infrastructure initiatives, guiding executives through strategic architecture and value realization. Leverage your expertise to optimize data center design and driv...

RemoteRemote

Reposted 4 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the development and execution of technical training programs, ensuring alignment with enterprise modernization and operational priorities. Collaborate with stakeholders to enhance workforce profi...

Chicago, ILRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $150K *

Join our team to lead innovative process improvement initiatives that enhance operational efficiency and deliver measurable results. Drive cross-functional collaboration and cultivate a culture of con...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$125K - $150K *

Champion scalable deal operations by leading the Global Deal Desk, optimizing complex agreements across sales, finance, and legal. Drive AI integration to enhance workflows and ensure compliance while...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$111K - $163K *

Join a team dedicated to driving successful IT project outcomes through effective management methodologies, ensuring on-time and on-budget completion while aligning with business goals and fostering c...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Lead the enhancement of Microsoft 365 capabilities by bridging technical teams and stakeholders. Drive product adoption, governance, and continuous improvement through analysis, training, and strategi...

Alexandria, VARemote

6 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$85K - $100K *

Champion innovative solutions as a System Engineer, driving client success through technology implementation and project management. Collaborate with teams to deliver projects on time and enhance clie...

Tampa, FLRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $175K *

Transform product readiness and adoption through strategic change management and analytical insights. Collaborate with cross-functional teams to ensure seamless deployment and continuous improvement o...

Denver, CORemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Join a team that's dedicated to driving growth in enterprise sales for cloud-based HR solutions. Collaborate with internal partners to exceed revenue goals while fostering strong client relationships...

Florida, USRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Lead the charge in financial governance and budgeting for IT, managing a $70M+ technology budget. Collaborate with stakeholders to optimize investments, ensure transparency, and drive strategic financ...

New York City, NYRemote

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$90K - $120K *

Manage relationships and operational oversight with Service Providers, ensuring alignment with standards and goals. Drive sales growth through performance optimization, effective issue resolution, and...

Maryland, USRemote

4 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$90K - $115K *

Empower teams by delivering comprehensive training on Microsoft Dynamics CRM and Field Service applications, ensuring effective use through tailored materials and ongoing support across multiple busin...

New York, USRemote

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$76K - $91K *

Support and manage critical network and cloud infrastructure for SMB clients. Play a key role in deploying, automating, and troubleshooting systems, with emphasis on Cisco Meraki, Azure, and infrastru...

North Carolina, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.