Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$110K - $130K *

Elevate your career by leading a dynamic team of Account Managers focused on retaining and expanding enterprise accounts. Drive revenue growth and enhance customer relationships while developing your...

Tampa, FLRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $220K *

Lead complex technology programs, aligning deliverables with strategic goals while managing cross-functional dependencies. Drive operational excellence through effective governance, risk management, a...

Bentonville, ARRemote

6 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Unlock your potential by leading technical execution of Electrification Solutions projects. Drive safety, quality, and customer satisfaction while managing resources and risks to ensure project succes...

Texas, USRemote

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$148K - $212K *

Drive delivery excellence by leading a portfolio of client engagements, ensuring financial performance and strategic growth while fostering executive relationships and guiding delivery leaders to achi...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$100K - $140K *

Deliver impactful project leadership in a multi-phase AI integration program, ensuring timely execution and alignment with strategic goals while fostering collaboration across technical and leadership...

Virginia, USRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Transform project delivery by managing multiple building systems initiatives, ensuring that projects align with company standards, budget constraints, and critical timelines. Serve as a key liaison am...

Dallas, TXRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$122K *

Transform enterprise Windows infrastructure and cloud environments by designing, implementing, and securing systems. Collaborate with IT teams to optimize performance, automate processes, and ensure c...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Lead the transformation of our Workday platform, ensuring seamless operations and strategic enhancements. Collaborate with cross-functional teams to optimize system performance and drive impactful org...

Charlotte, NCRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Lead the charge in optimizing our Workday platform, ensuring seamless operations and strategic enhancements. Collaborate with cross-functional teams to drive impactful changes and support over 2,000 u...

Dallas, TXRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$125K - $138K *

Engineer operational excellence by leading the Problem Management team, driving post-incident processes, and fostering continuous improvement initiatives to enhance platform stability and customer exp...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Lead the charge in driving AI initiatives for claims operations, collaborating with stakeholders to enhance efficiency and client service. Own the product backlog and ensure alignment with measurable...

RemoteRemote

Reposted today

  •   5 - 7 years exp.  •   Finance & Insurance

$85K - $95K *

Engage with brands to drive holistic revenue growth and strategic partnerships across digital, print, and experiential platforms. Utilize your sales expertise to identify opportunities and create impa...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Media

$85K - $95K *

Elevate your career by driving revenue growth and strategic partnerships across diverse media platforms. Collaborate with teams to create impactful advertising solutions that resonate with influential...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Media

$87K - $120K *

Champion business process excellence by bridging stakeholders and IT teams, driving Salesforce solutions, and optimizing workflows to enhance operational efficiency and user experience across the orga...

RemoteRemote

3 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $145K *

Advance organizational change initiatives by leading Oracle Cloud transformations. Collaborate with stakeholders to ensure successful adoption through strategic planning, training, and communication...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Staffing

$85K - $100K *

Lead the charge in transforming healthcare by managing large-scale digital initiatives. Collaborate with diverse stakeholders to ensure project success, focusing on adoption and integration of technol...

Richmond Hill, ONRemote

3 weeks ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$89K - $148K *

Explore your potential as you manage AWS environments, support cloud operations, and enhance developer tools. Collaborate with teams to ensure seamless infrastructure and contribute to mission-critica...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Join a team that's transforming IT solutions through ServiceNow support and enhancements. You'll collaborate with various teams to optimize platform performance for leading brands, ensuring effective...

CanadaRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Join a dynamic team to empower partners in building AI solutions using the Cognigy platform. You will provide hands-on technical enablement, training, and support, guiding partners from basic understa...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$111K - $150K *

Lead the management of mission-critical database environments, ensuring high availability and performance. Collaborate with teams to troubleshoot issues, develop best practices, and implement innovati...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $220K *

Shape the future of project management by leading high-stakes engagements, driving AI adoption, and ensuring quality deliverables in a dynamic, remote-compatible environment. Collaborate with diverse...

San Jose, CARemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Champion partner growth by leading a high-performing team focused on pre-sales excellence, solution strategy, and AI adoption. Drive business development and co-innovation while ensuring technical dis...

New York, NYRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$73K - $103K *

Support a global workforce by delivering exceptional IT solutions. Manage user lifecycle processes, troubleshoot modern workplace technologies, and enhance IT operations through automation and documen...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$115K - $140K *

Lead and develop a high-performing team of Customer Success Managers, driving measurable value across a diverse customer portfolio while ensuring operational excellence and retention strategies are ef...

CanadaRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $130K *

Unlock your potential by providing expert SAP EWM support, resolving complex issues, and enhancing system performance. Collaborate with teams, mentor junior consultants, and drive improvements to ensu...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.