Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$115K - $160K *

Transform business needs into scalable solutions by managing the Microsoft Dynamics 365 platform. Collaborate with stakeholders to enhance processes, optimize user experience, and ensure effective gov...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Elevate your career by managing IT operations, vendor relationships, and internal projects. Lead endpoint management and ensure service quality while driving technology transitions and compliance init...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$195K - $315K *

Drive innovation by architecting next-gen virtual-platform solutions for AI SOCs. Lead a technical team to deliver high-quality simulation models, enabling early software development and ensuring firs...

Santa Clara, CARemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$105K - $120K *

Join a team that's driving successful ERP and CRM software implementations. Lead projects, coordinate teams, and ensure timely delivery while achieving sales and profit targets. Collaborate with stake...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Media

$80K - $95K *

Drive IT Service Management excellence by overseeing ServiceNow integration and support for critical U.S. Government missions. Collaborate with stakeholders to enhance ITSM processes and ensure effect...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Real Estate & Construction

$153K - $199K *

Champion the deployment and optimization of GPU-accelerated HPC systems, collaborating with clients to deliver cutting-edge AI solutions. Leverage your expertise in performance tuning and benchmarking...

RemoteRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$153K - $199K *

Champion innovative HPC and GenAI solutions by deploying and optimizing GPU systems. Engage directly with clients to deliver cutting-edge infrastructure, ensuring high performance and reliability acro...

Massachusetts, USRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $90K *

Transform client relationships by managing the transaction lifecycle, ensuring customer satisfaction, and collaborating with internal teams to drive profitability and service excellence. Leverage your...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $150K *

Join a dynamic team to lead energy efficiency programs, manage cross-functional teams, and develop strategic plans that exceed client expectations while driving sustainability initiatives and fosterin...

Newark, NJRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$150K - $200K *

Collaborate with cross-functional teams to define and enhance endpoint management and security products, ensuring they meet customer needs and market standards. Drive product vision, roadmap, and exec...

Texas, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$180K - $220K *

Optimize GDT's technical vision and architecture for carrier-grade infrastructure. Collaborate with telecommunications leaders to drive strategic initiatives, ensuring exceptional performance and meas...

Minnesota, USRemote

Yesterday

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Join a team that's redefining workplace dynamics by integrating AI into daily operations. You'll drive strategic and tactical initiatives, enhancing employee capabilities and fostering a culture of co...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $155K *

Join a team that's dedicated to enhancing customer success by leading a high-performing group of CSMs. Drive measurable value across a diverse portfolio, ensuring operational excellence and fostering...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Elevate project success by managing VDC planning and execution across all phases, leading teams, ensuring quality delivery, and fostering client relationships, while integrating innovative technology...

Los Angeles, CARemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$90K - $189K *

Architect comprehensive testing strategies and oversee automation efforts for a vital supply chain management system. Lead a team to ensure effective test cycles and enhance capabilities, delivering a...

United StatesRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Elevate your career by leading a dynamic team of Account Managers focused on retaining and expanding enterprise accounts. Drive revenue growth and enhance customer relationships while developing your...

Tampa, FLRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $220K *

Lead complex technology programs, aligning deliverables with strategic goals while managing cross-functional dependencies. Drive operational excellence through effective governance, risk management, a...

Bentonville, ARRemote

6 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Unlock your potential by leading technical execution of Electrification Solutions projects. Drive safety, quality, and customer satisfaction while managing resources and risks to ensure project succes...

Texas, USRemote

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$148K - $212K *

Drive delivery excellence by leading a portfolio of client engagements, ensuring financial performance and strategic growth while fostering executive relationships and guiding delivery leaders to achi...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$100K - $140K *

Deliver impactful project leadership in a multi-phase AI integration program, ensuring timely execution and alignment with strategic goals while fostering collaboration across technical and leadership...

Virginia, USRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Transform project delivery by managing multiple building systems initiatives, ensuring that projects align with company standards, budget constraints, and critical timelines. Serve as a key liaison am...

Dallas, TXRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$122K *

Transform enterprise Windows infrastructure and cloud environments by designing, implementing, and securing systems. Collaborate with IT teams to optimize performance, automate processes, and ensure c...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Lead the transformation of our Workday platform, ensuring seamless operations and strategic enhancements. Collaborate with cross-functional teams to optimize system performance and drive impactful org...

Charlotte, NCRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Lead the charge in optimizing our Workday platform, ensuring seamless operations and strategic enhancements. Collaborate with cross-functional teams to drive impactful changes and support over 2,000 u...

Dallas, TXRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$125K - $138K *

Engineer operational excellence by leading the Problem Management team, driving post-incident processes, and fostering continuous improvement initiatives to enhance platform stability and customer exp...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.