Customer Success Specialist Jobs

Explore Customer Success Specialist opportunities that pay $100,000 or more on Ladders. These professionals help customers get lasting value from a company’s products and services, build trusted relationships, and support business outcomes throughout the customer journey. Browse vetted openings and discover roles that align with your experience and career goals.

What Does a Customer Success Specialist Do?

Customer Success Specialists guide customers through onboarding, product adoption, and ongoing engagement. Depending on the organization, responsibilities may include answering product questions, identifying customer needs, monitoring account health, resolving issues in partnership with internal teams, and helping customers use solutions effectively. The role combines communication, problem-solving, and product knowledge.

Skills and Qualifications

Employers often seek strong written and verbal communication, customer relationship management, organization, and analytical skills. Experience with customer success platforms, CRM software, product training, or a particular industry can be helpful. Many roles value the ability to translate customer feedback into clear next steps and collaborate with sales, support, product, and operations teams.

Customer Success Career Opportunities

Customer Success Specialist positions are available across industries, including technology, software, financial services, healthcare, and business services. Depending on the company and your background, the role may offer paths toward senior customer success, account management, customer experience, or team leadership. Review each listing for its scope, qualifications, compensation, and work arrangement.

Find Customer Success Specialist Jobs on Ladders

Ladders features vetted professional opportunities with salaries of $100,000 or more. Search Customer Success Specialist jobs to compare openings, learn what employers are looking for, and find a role where you can help customers succeed while advancing your career.

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$100K - $120K *

Deliver exceptional customer value by driving onboarding, adoption, and long-term success for a portfolio of clients. Leverage commercial insight and strong relationships to maximize platform utilizat...

United StatesRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Join a dynamic team to lead customer success for SMBs, driving retention and growth. You'll coach a team, streamline onboarding, and leverage data and AI to enhance customer engagement and satisfactio...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$121K - $191K *

Partner with us to drive engineering transformation by managing customer success throughout the implementation and renewal process, ensuring high product utilization and alignment with business goals...

New York, NYRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$135K - $165K *

Engage with clients to ensure exceptional service delivery and optimize Workday engagements. Lead governance activities, monitor performance metrics, and foster long-term partnerships while driving co...

Chicago, ILRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Support clients by providing expert technical assistance and fostering strong relationships. Analyze software usage to enhance client success and drive retention through proactive engagement and colla...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Drive customer success by fostering relationships, ensuring renewals, and identifying growth opportunities. Engage with key stakeholders to align solutions with evolving needs, enhancing satisfaction...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$82K - $117K *

Drive customer success by ensuring seamless onboarding and product adoption. Collaborate with cross-functional teams to enhance user experience and deliver strategic value, while managing implementati...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Elevate customer success by leading a dynamic team focused on driving adoption, enhancing relationships, and achieving measurable outcomes through collaboration and strategic initiatives across variou...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$71K - $115K *

Elevate customer success by serving as a strategic advisor for 75+ accounts, driving ROI through tailored solutions, proactive engagement, and cross-functional collaboration to ensure exceptional expe...

RemoteRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$71K - $115K *

Transform customer experiences by driving success and satisfaction through proactive engagement, relationship management, and strategic guidance. Collaborate with clients to maximize their use of Serv...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$92K - $139K *

Drive exceptional customer success by managing a complex portfolio of Enterprise accounts, enhancing software value through strategic relationships and problem-solving. Influence industry revenue and...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$92K - $139K *

Drive customer success by managing a portfolio of enterprise accounts, ensuring optimal software utilization, and fostering strong relationships to enhance client satisfaction and revenue growth...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $125K *

Engage with strategic Oracle customers to drive success through relationship management, implementation guidance, and value realization. Champion customer outcomes and optimize their journey with Redw...

United StatesRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Transportation

$160K - $200K *

Lead the charge in transforming customer success by driving Net Revenue Retention. Own the post-sale journey across diverse products, build a high-performing team, and adapt strategies to ensure custo...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $115K *

Engage with customers to ensure successful onboarding and implementation of solutions. Collaborate across teams to drive value, manage projects, and advocate for customer needs while building trusted...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Drive successful punchout integrations by collaborating with engineering, vendors, and stakeholders. Manage requests, troubleshoot issues, and ensure seamless purchasing experiences while advocating f...

CanadaRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Innovate customer success strategies by building strong relationships, driving product adoption, and ensuring enterprise clients achieve their goals through actionable insights and collaboration acros...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$125K - $190K *

Accelerate progress at a leading Customer Success team, driving renewal outcomes and enhancing team effectiveness through innovative engagement strategies and AI-driven solutions for a diverse portfol...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Champion the success of enterprise clients by combining technical expertise and strong relationship management. Drive customer adoption and growth through hands-on troubleshooting, insightful analytic...

CanadaRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Transportation

$70K - $100K *

Take ownership of training and development initiatives that enhance client success. Design and deliver impactful learning experiences, leveraging data to improve team performance and client satisfacti...

Rochester, NYRemote

3 weeks ago

  •   8 - 10 years exp.  •   Media

$80K - $95K *

Join a dynamic team as you drive client success through deep product expertise, fostering relationships that enhance adoption and deliver measurable business value across multi-site manufacturing orga...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Unlock potential by leading strategic client relationships and driving growth for large-scale accounts. Utilize your expertise in legal spend management to enhance customer satisfaction and deliver ta...

Tennessee, USRemote

4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$66K - $106K *

Unlock potential by driving revenue growth through proactive customer engagement and consultative selling. Join a dynamic team focused on helping clients maximize their success with innovative solutio...

Oregon, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Transform customer experiences by leading a high-performing team, driving retention and growth strategies, and leveraging AI to enhance service delivery. Be the voice of the customer while collaborati...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

Shape customer success by building strong partnerships, managing accounts, and translating data into actionable insights. Drive advocacy and operational efficiency while collaborating cross-functional...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Customer Success Specialist do?question toggle

    A Customer Success Specialist helps customers adopt and use a company’s products or services effectively. Common duties include onboarding, answering questions, coordinating issue resolution, monitoring customer needs, and sharing feedback with internal teams.

  • What skills are important for Customer Success Specialist jobs?question toggle

    Communication, relationship building, organization, problem-solving, and product knowledge are commonly valued. Some employers also look for experience with CRM or customer success software, data analysis, and a specific industry.

  • Where do Customer Success Specialists work?question toggle

    Customer Success Specialists work in many sectors, including technology, software, financial services, healthcare, and business services. Responsibilities and customer types vary by employer.

  • How can I find Customer Success Specialist jobs paying $100,000 or more?question toggle

    Browse Customer Success Specialist listings on Ladders, where professional opportunities are vetted and pay $100,000 or more. Check each listing for compensation details, qualifications, and location or remote-work options.

  • What career paths can follow a Customer Success Specialist role?question toggle

    Depending on experience and the organization, professionals may progress into senior customer success positions, account management, customer experience, or customer success leadership.