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Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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Manager, Client Delivery

$71K - $90K *

Champion client success by leading project delivery and fostering strong relationships. Manage timelines, budgets, and cross-functional teams to ensure high-quality execution of integrated campaigns w...

New York, NY (New York County)In-Person

Today

  •   Less than 5 years exp.  •   Media

Operations Manager

$91K - $136K *

Optimize operations by leading a diverse team to enhance safety, quality, and performance. Drive productivity improvements through data analysis and collaboration, ensuring timely delivery and excepti...

Beloit, WI (Rock County)In-Person

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Operations Manager

$91K - $136K *

Elevate your career by leading a dynamic team to drive productivity, safety, and customer satisfaction. Utilize your management skills and data analysis to enhance operational efficiency and contribut...

Augusta, GA (Richmond County)In-Person

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Operations Manager

$91K - $136K *

Lead and develop a high-performing team to optimize operations, ensuring safety, quality, and productivity. Drive data-driven improvements while maintaining customer satisfaction across all delivery w...

Rialto, CA (San Bernardino County)In-Person

2 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Operations Manager

$91K - $136K *

Champion operational excellence by leading a dynamic team to enhance safety, quality, and productivity. Drive data-informed decisions to meet customer expectations and foster a culture of continuous i...

West Jefferson, OH (Madison County)In-Person

6 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Operations Manager

$91K - $136K *

Lead the charge in optimizing operations by mentoring teams, driving safety, and enhancing productivity. Collaborate across departments to meet customer expectations while managing large-scale project...

Euclid, OH (Cuyahoga County)In-Person

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Operations Manager

$91K - $136K *

Join a team that's dedicated to operational excellence, leading a diverse workforce to enhance safety, quality, and productivity. Drive data-driven improvements while ensuring timely customer deliveri...

Byhalia, MS (Marshall County)In-Person

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Operations Manager

$91K - $136K *

Empower a dynamic team as you lead operations, ensuring safety, quality, and efficiency. Drive productivity through data analysis while maintaining customer satisfaction across all delivery phases. Yo...

Appling, GA (Columbia County)In-Person

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Operations Manager

$100K - $150K *

Transform team dynamics by leading and developing a diverse workforce. Drive safety, quality, and performance while ensuring timely customer deliveries through data-driven decision-making and collabor...

Bronx, NY (Bronx County)In-Person

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Members who searched for Customer Service Manager, also searched for:

Director, Customer Service
Branch Manager
Community Manager
Operations Manager
Property Manager
Retail Manager
Service Manager
Store Manager
Strategy Manager
EHS Manager

Operations Manager

$100K - $150K *

Drive operational excellence by leading a diverse team to enhance safety, quality, and performance. Utilize data-driven insights to improve productivity and ensure timely customer deliveries while fos...

New York, NY (New York County)In-Person

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Operations Manager

$91K - $136K *

Advance your career by leading a dynamic team to enhance safety, quality, and performance. Drive productivity improvements through data analysis while ensuring customer satisfaction in a fast-paced op...

Hawthorne, NY (Westchester County)In-Person

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Operations Manager

$81K - $122K *

Empower your career by leading a dynamic team in operations management. Drive safety, quality, and performance while enhancing productivity through data-driven decisions. Collaborate across department...

Murfreesboro, TN (Rutherford County)In-Person

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Operations Manager

$91K - $136K *

Lead and develop a high-performing team to optimize operations, ensuring safety, quality, and efficiency. Drive data-driven improvements while maintaining customer satisfaction across all delivery wor...

Troutdale, OR (Multnomah County)In-Person

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Operations Manager

$91K - $136K *

Shape and lead a dynamic team to enhance safety, quality, and performance. Drive productivity improvements through data analysis while ensuring timely customer deliveries in a fast-paced fulfillment e...

Duluth, GA (Gwinnett County)In-Person

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Operations Manager

$81K - $150K *

Champion operational excellence by leading a dynamic team to enhance safety, quality, and performance. Drive productivity improvements through data analysis and collaboration, ensuring timely customer...

Oak Creek, WI (Milwaukee County)In-Person

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Operations Manager

$81K - $122K *

Drive operational excellence by leading a diverse team to enhance safety, quality, and performance. Utilize data-driven insights to improve productivity and ensure timely customer deliveries while fos...

West Columbia, SC (Lexington County)In-Person

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Operations Manager

$91K - $136K *

Lead a dynamic team to enhance safety, quality, and performance while driving productivity improvements through data analysis and collaboration. Engage in large-scale projects that impact operations a...

Virginia Beach, VA (Virginia Beach City County)In-Person

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Locations near Ohio:

Columbus, OH
Lockbourne, OH
Groveport, OH
Brice, OH
Grove City, OH
Reynoldsburg, OH

Operations Manager

$91K - $136K *

Advance operational excellence by leading a diverse team, driving safety, quality, and productivity. Utilize data-driven insights to enhance performance and ensure timely customer deliveries while fos...

Stockton, CA (San Joaquin County)In-Person

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Operations Manager

$91K - $136K *

Drive operational excellence by leading a diverse team to enhance safety, quality, and productivity. Utilize data-driven insights to meet customer delivery expectations while fostering a culture of co...

Fontana, CA (San Bernardino County)In-Person

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Operations Manager

$81K - $122K *

Engage and lead a diverse team to enhance safety, quality, and performance. Drive productivity improvements through data analysis while ensuring timely customer deliveries. Collaborate across departme...

Nanticoke, PA (Luzerne County)In-Person

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Operations Manager

$91K - $136K *

Shape the future of operations by leading teams, driving productivity, and ensuring safety while managing large-scale projects that impact site and regional performance. Collaborate across departments...

Broken Arrow, OK (Tulsa County)In-Person

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Operations Manager

$91K - $136K *

Champion operational excellence by leading a dynamic team to enhance safety, quality, and performance. Drive productivity improvements through data analysis while ensuring timely customer deliveries i...

West Jefferson, OH (Madison County)In-Person

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Customer Success Manager

$110K - $120K *

Drive client success through strategic account management, focusing on renewals, growth, and performance. Manage relationships with publisher partners, delivering impactful insights to enhance engagem...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Media

Digitalization Manager

$100K - $120K *

Transform digital supply chain operations by leading initiatives, fostering collaboration, and driving process improvements across a complex network of stakeholders to enhance efficiency and adoption...

Chicago, IL (Cook County)In-Person

Reposted 5 days ago

  •   5 - 7 years exp.  •   Food & Beverages

General Manager

$77K - $92K *

Optimize daily operations and elevate service standards while achieving financial goals. Lead and develop staff in a dynamic environment, ensuring compliance with health and safety regulations. Foster...

Toronto, ONIn-Person

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation
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Top companies hiring for Customer Service Manager
WalgreensAmazonBDO USA, LLPAramarkCompassTBC CorporationDHL GroupAutoZoneSamsaraCVS HealthEmpower AIThe Walt Disney CompanyCIBCLevel 3 Communications, IncBank of Montreal
Top similar job titles to Customer Service Manager
Operations Manager jobsPharmacy Manager jobsSales Manager jobsAccount Manager jobsService Manager jobsCustomer Success Manager jobsProject Manager jobsCustomer Service Manager jobsGeneral Manager jobsArea Manager jobsSenior Operations Manager jobsRegional Manager jobsStore Manager jobsAccounting Manager jobsFinance Manager jobs
Top cities hiring for Customer Service Manager
New York, NY jobsToronto, ON jobsChicago, IL jobsAtlanta, GA jobsHouston, TX jobsDallas, TX jobsLos Angeles, CA jobsSan Francisco, CA jobsAustin, TX jobsCharlotte, NC jobs

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.