Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$100K - $120K *

Elevate patient care by providing expert pharmacy consulting and clinical services. Manage pharmacy operations, enhance workflow efficiency, and lead staff development to ensure compliance and improve...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Lead pharmacy operations by providing exceptional patient care, managing staff, and ensuring compliance with regulations. Enhance patient experiences through effective medication management and commun...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Empower patients through expert pharmacy consulting, ensuring safe medication use and enhancing healthcare services. Lead pharmacy operations, manage staff performance, and drive community engagement...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Empower patients by providing expert pharmacy consulting and clinical services. Manage pharmacy operations, enhance patient experiences, and lead staff development while ensuring compliance with regul...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Empower patients through expert pharmacy consulting, ensuring safe medication use and enhancing healthcare services. Lead pharmacy operations, manage staff performance, and drive financial success whi...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Oversee pharmacy operations, ensuring patient care excellence and compliance. Manage staff performance, enhance workflow efficiency, and drive financial success while delivering clinical services and...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Lead pharmacy operations by providing exceptional patient care and consulting services. Oversee medication management, staff performance, and workflow efficiency while enhancing patient experiences an...

Yesterday

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Champion pharmacy excellence by delivering empathetic patient care, managing pharmacy operations, and enhancing team performance. Drive strategic initiatives to improve patient outcomes and ensure com...

2 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Shape the future of patient care by delivering expert pharmacy consulting services, enhancing patient experiences, and managing pharmacy operations efficiently while ensuring compliance with regulatio...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Lead the charge in delivering exceptional pharmacy services, enhancing patient experiences, and managing pharmacy operations. Oversee staff performance, ensure compliance with regulations, and drive b...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Explore a dynamic role providing empathetic pharmacy consulting and clinical services. Enhance patient experiences, manage pharmacy operations, and lead staff development while ensuring compliance wit...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Lead a dynamic pharmacy team to enhance patient care through effective medication management, clinical services, and staff development. Drive operational excellence while ensuring compliance with regu...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$115K - $192K *

Lead the charge in maximizing customer success by developing strategic relationships, guiding adoption of Omnissa's EUC solutions, and driving measurable business outcomes through proactive engagement...

Georgia, USRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $90K *

Analyze financial data and trends to drive strategic planning and improve business outcomes. Collaborate with cross-functional teams to provide insightful reports and enhance performance metrics for o...

Reposted yesterday

  •   Less than 5 years exp.  •   Hospitality & Recreation

$100K - $120K *

Lead fraud investigations and improve prevention strategies while managing a team. Drive enhancements in fraud detection and operational effectiveness, collaborating with industry partners and utilizi...

Toronto, ONIn-Person

Reposted yesterday

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Advance customer engagement in banking by executing product strategies and managing CRM solutions. Collaborate with cross-functional teams to enhance customer relationships and drive measurable value...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$119K - $187K *

Transform branch performance by leading, developing, and coaching managers to achieve growth, enhance customer experience, and build a high-performing workforce across the district, while maintaining...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$130K - $150K *

Analyze enterprise-level financial data and forecasts to drive strategic decision-making. Collaborate with senior leadership and support M&A activities while enhancing financial models and reporting a...

1 week ago

  •   Less than 5 years exp.  •   Staffing

$90K - $120K *

Join a dynamic team to lead multifamily property management operations, enhancing asset performance and team development across a diverse portfolio. Drive strategic initiatives, foster relationships...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$82K - $110K *

Champion a high-performance Service team, driving customer satisfaction and sales goals. Oversee operations, enhance team capabilities, and ensure effective resolution of issues, while maintaining a s...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$100K - $120K *

Take ownership of operations across multiple healthcare branches, driving growth and excellence. Lead a team of Branch Managers, manage P&L, and enhance customer service while implementing strategic s...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Oversee site operations as a leader in renewable energy, driving safety and efficiency across multiple wind farms while ensuring high customer satisfaction and financial performance...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Business Services

$90K - $110K *

Elevate quality assurance standards by leading audits, managing QA/QC teams, and driving continuous improvement initiatives to ensure compliance with industry regulations and customer requirements...

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $95K *

Lead quality assurance initiatives by overseeing audits, managing data analysis, and ensuring compliance with industry standards. Collaborate with teams to enhance the Quality Management System and dr...

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $130K *

Unlock potential by leading impactful BI solutions that transform data into actionable insights. Collaborate with clients and teams to manage the full lifecycle of projects, ensuring alignment with bu...

1 week ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.