Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$120K - $160K *

Unlock potential by leading product operations to enhance delivery processes, coach teams, and establish metrics. Collaborate with cross-functional stakeholders to drive product success and ensure sea...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$120K - $160K *

Drive product excellence by enhancing management processes, coaching teams, and establishing metrics. Collaborate with cross-functional stakeholders to optimize product delivery and ensure successful...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$120K - $160K *

Drive your career forward by enhancing product delivery processes, coaching teams, and establishing metrics across the product lifecycle. Collaborate with cross-functional stakeholders to optimize exe...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$120K - $160K *

Shape the future of product delivery by enhancing management processes, coaching teams, and establishing metrics. Collaborate with cross-functional stakeholders to drive transparency and improve outco...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$120K - $160K *

Shape product delivery by enhancing management processes, coaching teams, and establishing metrics. Collaborate with cross-functional stakeholders to improve execution transparency and outcomes throug...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$120K - $160K *

Join a team that's dedicated to enhancing product delivery through effective management processes, collaboration with cross-functional teams, and continuous improvement of product operations to drive...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$120K - $160K *

Lead product operations to enhance delivery processes, coach teams, and establish metrics. Collaborate with cross-functional stakeholders to improve project execution and outcomes throughout the produ...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$120K - $160K *

Drive product excellence by enhancing management processes, coaching teams, and establishing metrics for success. Collaborate with cross-functional stakeholders to ensure seamless product delivery and...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$120K - $160K *

Shape the future of product delivery by enhancing management processes, coaching teams, and establishing metrics. Collaborate with cross-functional stakeholders to drive transparency and improve outco...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$120K - $160K *

Lead the transformation of product operations by enhancing processes, coaching teams, and establishing metrics to ensure efficient product delivery. Collaborate with cross-functional stakeholders to d...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$95K - $115K *

Empower mid-market customers by managing a diverse portfolio, ensuring efficient onboarding, driving product adoption, and fostering strong relationships to maximize value and retention across account...

3 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$95K - $115K *

Accelerate progress at a dynamic SaaS company by managing a diverse portfolio of mid-market accounts. Drive customer success through efficient onboarding, proactive support, and strategic growth initi...

3 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$127K - $159K *

Unlock your potential as a strategic Product Manager, driving product vision and market enablement for a cutting-edge food forecasting platform. Collaborate with global teams to enhance operational ef...

Yesterday

  •   5 - 7 years exp.  •   Food & Beverages

$127K - $159K *

Unlock product performance and customer experience by analyzing data, driving improvements, and collaborating cross-functionally to enhance Archy's conversational ordering platform and ensure operatio...

Reposted yesterday

  •   5 - 7 years exp.  •   Food & Beverages

$90K - $110K *

Lead transformative retail strategies that enhance community connections and drive customer engagement. Foster a high-performance environment focused on sales, loyalty, and operational excellence whil...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$72K - $89K *

Join a team that's driving regional strategy and delivering exceptional customer experiences. As a Sales Account Manager, you'll leverage your sales expertise to build relationships and achieve financ...

Mississauga, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$110K - $130K *

Shape the future of energy by leading a GIS field service team, overseeing high-voltage operations, and enhancing customer satisfaction through strategic collaboration and operational excellence. Driv...

Mount Pleasant, PARemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the GIS field service team, overseeing high-voltage operations and ensuring service quality. Collaborate with internal teams to enhance customer satisfaction and operational efficiency while mana...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $140K *

Optimize customer experience by designing policies and journeys that enhance service efficiency. Collaborate with engineering to implement AI solutions and reduce repeat contacts, ensuring a seamless...

2 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$90K - $180K *

Drive impactful communications strategies that enhance associate engagement and strengthen company culture. Collaborate with leadership to navigate complex topics and celebrate the contributions of mi...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$90K - $180K *

Empower a diverse workforce by leading strategic communications that enhance associate engagement and strengthen company culture. Collaborate with teams to craft compelling narratives that resonate in...

Bentonville, ARRemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Lead the charge in driving business growth and operational excellence by managing sales initiatives and cross-functional teams in the semiconductor and high-tech manufacturing sectors, ensuring custom...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$106K - $132K *

Champion client satisfaction by managing key global accounts, ensuring operational excellence, and collaborating with sales to drive growth. Oversee daily operations, support new business implementati...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Lead the charge in developing and executing supply chain strategies that align with business objectives, fostering collaboration across teams to drive performance and deliver measurable value in a dyn...

Reposted yesterday

  •   Less than 5 years exp.  •   Hospitality & Recreation

$82K - $90K *

Join a team that's dedicated to enhancing customer experiences by leading and developing AirTrain Agents. Drive operational excellence and ensure safety and reliability in public transportation, impac...

Yesterday

  •   Less than 5 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.