Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$90K - $180K *

Drive site merchandising strategies by leveraging insights and data to enhance product discovery and optimize site performance. Collaborate cross-functionally to influence stakeholders and support con...

Yesterday

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$127K - $191K *

Lead logistics operations by managing teams, optimizing processes, and ensuring compliance with safety and quality standards. Drive strategic initiatives to enhance performance and foster community en...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$114K - $164K *

Lead the charge in enhancing regional Customer Experience by managing CX activities, analyzing performance metrics, and developing improvement strategies to elevate service quality and dealer engageme...

2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$108K - $162K *

Transform warehouse operations by leading strategic initiatives, ensuring compliance, and fostering a culture of continuous improvement to maximize efficiency and profitability while building strong c...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$80K - $95K *

Transform operations by leading a dynamic team to enhance service delivery, drive sales performance, and ensure compliance. Engage with stakeholders to foster growth and innovation while managing reso...

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$85K - $100K *

Champion the strategic alignment of client needs with service offerings to enhance satisfaction and drive account growth. Collaborate across teams to ensure successful delivery and maintain strong rel...

Woodstock, ONIn-Person

Reposted 6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Lead quality management initiatives by analyzing data, supervising staff, and implementing corrective actions. Champion Lean practices and maintain ISO standards to enhance operational efficiency and...

Oakville, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Transportation

$120K - $160K *

Drive product excellence by enhancing management processes, coaching teams, and establishing metrics for success. Collaborate with cross-functional stakeholders to streamline product delivery and impr...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$120K - $160K *

Oversee the enhancement of product management processes, ensuring scalable delivery and collaboration across teams. Drive strategic initiatives, improve operational standards, and foster relationships...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$120K - $160K *

Empower product delivery by enhancing management processes, coaching teams, and establishing metrics. Collaborate with cross-functional stakeholders to drive prioritization, execution transparency, an...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$120K - $160K *

Lead the charge in optimizing product delivery processes, enhancing collaboration across teams, and driving successful project outcomes through effective management and strategic oversight of product...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$120K - $160K *

Deliver impactful product management processes by coaching teams, enhancing collaboration, and establishing metrics for success. Partner with cross-functional stakeholders to streamline product delive...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$120K - $160K *

Empower product delivery by optimizing management processes, coaching teams, and establishing standards across the product lifecycle. Collaborate with stakeholders to enhance execution transparency an...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$120K - $160K *

Pioneer scalable product delivery by enhancing management processes, coaching teams, and establishing metrics. Collaborate with cross-functional stakeholders to improve execution transparency and driv...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$95K - $110K *

Lead the management of production orders, ensuring timely delivery of quality goods while optimizing vendor relationships and production standards across multiple categories and teams...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Unlock potential by driving client success for enterprise accounts. Lead customer engagement, ensure adoption of solutions, and collaborate effectively with teams to promote renewals, expansion, and s...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $160K *

Drive product excellence by optimizing management processes, enhancing collaboration across teams, and establishing metrics for success. Lead initiatives that ensure seamless product delivery and fost...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$120K - $160K *

Unlock potential by enhancing product delivery through effective management processes, coaching teams, and establishing metrics. Collaborate with cross-functional stakeholders to drive transparency an...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$120K - $160K *

Optimize product delivery by enhancing management processes, coaching teams, and establishing metrics. Collaborate with cross-functional stakeholders to improve execution transparency and outcomes thr...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$120K - $160K *

Shape product delivery by enhancing management processes, coaching teams, and establishing metrics. Collaborate with cross-functional stakeholders to improve execution transparency and outcomes throug...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$120K - $160K *

Unlock potential by leading product operations to enhance delivery processes, coach teams, and establish metrics. Collaborate with cross-functional stakeholders to drive product success and ensure sea...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$120K - $160K *

Drive product excellence by enhancing management processes, coaching teams, and establishing metrics. Collaborate with cross-functional stakeholders to optimize product delivery and ensure successful...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$120K - $160K *

Drive your career forward by enhancing product delivery processes, coaching teams, and establishing metrics across the product lifecycle. Collaborate with cross-functional stakeholders to optimize exe...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$120K - $160K *

Advance product delivery by optimizing management processes, coaching teams, and establishing metrics. Collaborate with cross-functional stakeholders to enhance project execution and outcomes througho...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$120K - $160K *

Shape the future of product delivery by enhancing management processes, coaching teams, and establishing metrics. Collaborate with cross-functional stakeholders to drive transparency and improve outco...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.