Customer Service Manager Jobs in Watertown, MA

Lead technical support efforts for major clients, ensuring effective management of advanced AMI systems. Collaborate with teams to resolve issues, implement solutions, and enhance customer satisfactio...

Inspire excellence in credit and collections management while optimizing cash flow and enhancing customer relationships. Drive effective collection strategies and oversee a dedicated team to ensure ti...

Optimize our ServiceNow CMDB and analytics functions, leading a team to enhance data accuracy and usability that drives service delivery and informed decision-making across the organization for operat...

Join us to manage and deliver successful retail media campaigns, coordinating across internal teams to ensure timely execution and client satisfaction. Take ownership of project plans, status updates...

Collaborate to drive member retention and satisfaction through exceptional service delivery. Lead a multifunctional team, develop data-driven strategies, and foster cross-functional partnerships to en...

Accelerate the pre-sales process by leading global proposal management, optimizing RFP operations, and enhancing sales team enablement. Drive efficiency through proposal automation and cross-functiona...

Take ownership of improving franchise performance through data-driven insights. Collaborate closely with operators to translate complex data into clear, insightful recommendations that drive revenue g...

Pioneer customer success as you enhance operations through software solutions, driving strategic growth while delivering exceptional support. Collaborate with clients to identify solutions and ensure...

Take ownership of complex PIV/PKI issues by leading a dedicated team, driving technical investigations, and ensuring compliance with federal standards to enhance identity systems and improve operation...

Transform internal communications by shaping strategic narratives that inform and engage employees. Collaborate with leaders to enhance culture and drive alignment while delivering impactful messaging...

Lead a dynamic SMB Customer Success team, driving digital-first strategies for retention and adoption. Optimize processes and systems to manage a large customer base efficiently while fostering a perf...

Drive contact center transformation by leveraging innovative technologies, leading projects, and enhancing client interactions while fostering high-performing, diverse teams focused on operational exc...

Partner with us to enhance digital sales operations by leading a team, ensuring smooth campaign execution, and driving exceptional client experiences across our dynamic digital portfolio. Your strateg...

Transform the B2B marketing landscape by architecting a robust demand generation strategy, leveraging content and thought leadership to drive acquisition and retention at a fast-growing company...

Elevate your career with a pivotal role managing analytics and workforce systems for customer support. Drive cross-functional performance improvements, develop KPI frameworks, and enhance operational...

Drive client relationships and team performance while managing operations, promoting business development, and ensuring compliance with standards. Lead a committed team to achieve strategic goals and...

Lead the charge in optimizing field service operations across the region, ensuring compliance, system uptime, and operational excellence for automated camera enforcement programs, while managing a ded...

Champion growth by leading a high-performance sales team, driving community engagement, and establishing strategic partnerships. Your expertise will shape business strategies aimed at revenue growth a...

Lead the enhancement of customer experience strategies, driving engagement and success while managing and mentoring a high-performing team. Focus on process improvements, customer satisfaction, and re...

Take ownership of managing and optimizing sales teams for enterprise solutions, driving revenue growth while ensuring excellent service and training. Collaborate across teams to enhance performance ob...

Empower maintenance excellence by leading a skilled team in a dynamic 24/7 manufacturing environment, ensuring safety, reliability, and operational efficiency through hands-on technical guidance and c...

Lead the Customer Success team to enhance customer engagement, drive product adoption, and improve retention. Collaborate cross-functionally to optimize customer experience and operational processes w...

Elevate your career by leading strategic web marketing initiatives that drive engagement and conversions in a dynamic B2B SaaS environment. Collaborate across functions to enhance web experiences tail...

Partner with us to lead cross-functional product and technology projects. Drive alignment across multiple teams to ensure successful delivery of client solutions and enhancements while fostering relat...

Drive growth and revenue by managing client relationships and developing tailored strategies. Leverage your sales skills to expand market share and enhance performance across practices, ensuring a hig...