Customer Service Manager Jobs in Sterling, VA

Drive impactful HR strategies by managing client relationships and optimizing HR processes to enhance employee experience and organizational culture in a fast-paced, remote environment...

Join a remote team as a Quality Manager, overseeing clinical quality and performance. Lead a team of Quality Reviewers to drive continuous improvement across services while leveraging data analytics t...

Drive workforce efficiency by leading a team of WFM Analysts, ensuring optimal scheduling and operational accountability across Contact Center and Back Office environments while addressing staffing an...

Pioneer innovative AI solutions in healthcare, tackling ambiguous challenges directly. Collaborate with top experts, shipping impactful products at speed while taking full ownership of your work and d...

Champion the evolution of the in-cab experience, transforming AI-powered tools into trusted companions for drivers. Lead product vision, cross-functional collaboration, and impactful research to enhan...

Analyze member experiences to enhance engagement and operational efficiency. You'll collaborate with cross-functional teams to drive process improvements, ensuring quality interactions while scaling s...

Lead the charge in enhancing internal operations by implementing strategic initiatives that optimize data-driven processes. Collaborate across teams to identify gaps, design future-state solutions, an...

Transform municipal marketing by developing strategies, enabling channels, and creating targeted campaigns. Collaborate with cross-functional teams to drive demand and deliver impactful insights acros...

Transform customer support operations by leading a multi-tier service desk for 13,000 personnel, applying ITIL and SAFe methodologies to enhance service delivery and ensure high customer satisfaction...

Lead marketing strategy for municipal markets, driving demand through messaging, campaigns, and content. Collaborate cross-functionally, engage stakeholders, and ensure effective positioning to enhanc...

Drive operational excellence for client accounts by translating complex data into actionable insights. Partner with cross-functional teams to enhance client relationships, monitor performance, and imp...

Reimagine customer engagement in the IoT space, driving innovative solutions for small to medium businesses. Leverage your sales expertise to navigate complex negotiations and build lasting relations...

Innovate customer experience by leading AI-driven improvements. Collaborate across teams to prototype and implement AI solutions, enhancing customer feedback insights and driving operational efficienc...

Lead transformative sales initiatives that inspire and cultivate a high-performing inside sales team, focusing on innovative strategies to drive revenue and enhance client success through effective co...

Take ownership of IT project management, leading teams through the software development lifecycle to deliver innovative solutions, drive client engagement, and ensure successful project delivery with...

Champion innovative go-to-market strategies for products, driving awareness and adoption. Collaborate with cross-functional teams to develop compelling messaging, execute campaigns, and leverage custo...

Execute Change Management strategies to enhance IT service delivery by assessing, approving, and implementing system changes while minimizing risks and disruptions, ensuring alignment with ITIL best p...

Innovate global CMC regulatory strategies and submissions for biological products. Ensure high-quality compliance with US and Canadian regulations, while collaborating cross-functionally to manage lif...

Advance business growth by managing key aftermarket accounts, driving sales, overseeing proposals, and fostering customer relationships to meet business targets and enhance market share effectively...

Drive the performance of AI-powered Help Agents to enhance customer satisfaction by optimizing resolution rates, collaborating across teams, and implementing data-driven strategies for continuous impr...

Lead and implement strategies to enhance account growth and customer satisfaction in the Automation Energy Industries Division, leveraging your expertise in industrial automation to achieve profitabil...

Lead the charge in managing complex project initiatives, ensuring alignment across multidisciplinary teams and supporting successful execution and evaluation of activities for a federally funded progr...

Drive the efficient operations of food warehousing while ensuring compliance with safety and quality standards. Lead and train a diverse team, collaborating across departments and managing vendor rela...

Engage as a strategic leader, transforming escalation management into a proactive force for excellence and customer satisfaction, mentoring your team to elevate their analytical capabilities while dri...

Shape the future of emergency services by overseeing complex technical projects and initiatives. Collaborate closely with diverse teams to ensure successful program delivery, adhering to quality stand...