Customer Service Manager Jobs in Springfield, VA

Lead diverse client service programs managing relationships and ensuring customer satisfaction while driving operational excellence and retention across multiple accounts in a dynamic, global environm...

Lead the charge in elevating the performance of the Testing Department while mentoring staff and ensuring exceptional customer service. This role fosters a culture of safety and excellence, collaborat...

Drive the evolution of a comprehensive Customer Success Operations program, ensuring strategic alignment, stakeholder engagement, and measurable outcomes across diverse operational environments in sup...

Champion customer success at a pivotal federal AI initiative. Drive stakeholder engagement, service adoption, and strategic alignment in a dynamic environment while refining a comprehensive success op...

Optimize business operations by driving productivity and strategic planning for field teams. You will manage essential planning processes and collaborate with stakeholders to enhance operational effec...

Transform product delivery by defining strategic roadmaps and influencing AI innovations. Collaborate with leadership to ensure accountability and mentor emerging talent across a vital sector in retir...

Lead the creation and execution of innovative product marketing strategies, focusing on omnichannel campaigns that resonate with target audiences and drive adoption while empowering sales teams with i...

Drive successful project delivery by leading cross-functional teams and managing the implementation of workforce management solutions, enhancing operational efficiencies and client relationships in di...

Shape the future of customer success operations in a high-stakes environment. Lead program strategies, stakeholder engagement, and operational excellence for the War Data Platform, ensuring impactful...

Engage with our carrier customers by driving retention, upselling services, and providing critical account insights. You'll foster relationships and collaborate cross-functionally to enhance our offer...

Elevate your career by leading project management efforts in AI initiatives, driving strategy, execution, and stakeholder engagement. Ensure project governance and team coordination to achieve busines...

Drive complex software and hardware deployments. Manage multiple customer engagements, ensuring successful project delivery, finance oversight, and vendor coordination, while guiding technical teams t...

Elevate our Managed IT Services sales organization by driving growth, mentoring talent, and executing strategic initiatives to enhance client acquisition and recurring revenue while fostering a collab...

Join us in maximizing customer satisfaction as you guide mid-market and enterprise clients through their journey, ensuring successful adoption, renewals, and growth, while building strong, lasting rel...

Join a team that's shaping the future of healthcare analytics to improve patient outcomes. Collaborate across diverse teams, develop key content, and drive innovative solutions in clinical documentati...

Empower clients by providing tailored solutions, enhancing product usage, and building lasting relationships to drive retention and expansion. This role combines strategic planning and hands-on client...

Oversee strategic project execution while driving governance and performance enhancements within the PMO. Collaborate with senior leaders to optimize workflows and ensure exceptional outcomes across a...

Drive the success of our Service Center by managing desktop support operations, optimizing processes, and ensuring high-quality service delivery to users. Your expertise will enhance customer satisfac...

Join us to lead and enhance strategic partnerships with services partners, driving program initiatives and improving operational efficiency across the organization to support enterprise growth in phys...

Advance progress at the Service Desk by managing a skilled team, overseeing operations, developing metrics, and driving project execution to optimize IT support services and stakeholder satisfaction w...

Join a team that's driving IT service excellence by leading a dynamic Service Desk operation, ensuring quality support and professional development for a team of 30+, while collaborating on complex IT...

Engage in leading a dynamic Service Desk team, optimizing IT operations and ensuring high-quality service delivery while managing processes and nurturing talent through effective mentoring and collabo...

Transform government sales by driving complex solutions that align with mission objectives. Engage with senior decision-makers to promote advanced SIGINT, data analytics, and AI/ML offerings, ensuring...

Join a team that negotiates and manages contracts with healthcare providers, ensuring compliance and quality while optimizing network performance and driving cost-saving initiatives across operations...

Engage with clients to ensure operational excellence and success in billing processes. Lead strategic planning for multiple medical billing teams while maintaining performance, building relationships...