Securing Your Role as a Customer Service Manager

In the dynamic US job market, Customer Service Managers are in high demand and offer attractive compensation. At Ladders, we provide a platform to make your search for your dream Customer Service Manager role less daunting.

City-Wise Breakdown

Our listing spans across various cities with a diverse range of Customer Service Manager positions, so you can opt for the job that best suits your aspirations, whether it's San Francisco, New York City, or elsewhere.

Career Advancements

With the right job, you can leverage your customer service experience to climb the professional ladder. We offer positions from renowned international companies looking to hire professionals like you.

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$110K - $120K *

Join a team that's leading innovation in AI data collection operations. Oversee logistics, equipment, and site management for global programs, ensuring efficiency and compliance. Drive strategic initi...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Business Services

$80K - $120K *

Join a team that's dedicated to expanding government contracts through strategic sales initiatives. Drive revenue growth by developing new opportunities and leveraging market insights while collaborat...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $100K *

Accelerate progress at key restaurant brands as their trusted CSM, guiding their success through tailored insights & strategic support. Manage a complex portfolio to maximize retention and growth in a...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$120K - $150K *

Transform customer experiences by leading our dedicated Escalation Management Team. Drive operational excellence, lead a high-performance group, and enhance our SaaS support services to ensure critica...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $192K *

Drive impactful delivery by leading cross-functional teams to achieve enterprise objectives. Own Disciplined Agile processes to ensure high performance, while teaching delivery excellence and translat...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Business Services

$120K - $145K *

Shape the future of technology solutions by leading architecture efforts in sales and project delivery while leveraging your expertise in software delivery and innovation to fulfill client visions and...

US-AnywhereRemote

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $105K *

Empower a dynamic customer support team to enhance service quality and drive operational excellence. Oversee daily activities, mentor analysts, and implement innovative solutions, ensuring exceptional...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Empower sales success by refining processes, enhancing team performance, and implementing data-driven strategies that drive revenue growth while collaborating across teams to ensure operational excell...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$92K - $139K *

Engage with top trade service firms as a pivotal Customer Success Manager, enhancing their experience and maximizing software value. Manage a complex portfolio to drive growth and foster executive-lev...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$243K - $365K *

Play a key role in shaping customer success strategies for diverse clients, leveraging account management expertise to drive revenue, NPS, and operational excellence while ensuring a seamless customer...

US-AnywhereRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$110K - $160K *

Lead the charge in transforming a digital sales organization, collaborating with stakeholders to enhance growth with a focus on technology, training, and strategic relationship building. Drive broker...

US-AnywhereRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Join a team that's shaping strategic customer relationships in North America, driving success for our Screw Compressor product line. You'll enhance client engagement and market presence while leveragi...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$118K - $140K *

Lead the charge in executing impactful CRM campaigns across multiple channels. Oversee team dynamics, optimize processes, and ensure timely delivery of customer communications while nurturing a cultur...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$75K - $95K *

Lead strategic partnerships and drive business development initiatives for revenue growth. Collaborate with executive partners and enhance market presence through effective relationship management and...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$102K - $130K *

Lead client success initiatives by managing relationships, driving growth, and ensuring satisfaction across a diverse portfolio of accounts. Collaborate cross-functionally to align client needs with b...

US-AnywhereRemote

Reposted today

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Join a team of dynamic professionals focused on managing strategic accounts, driving growth by aligning solutions with client needs, developing strong relationships, and ensuring successful outcomes f...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$166K - $193K *

Lead and mentor a team of engineers while overseeing technical excellence and driving AI innovation in operational systems. Collaborate cross-functionally to deliver impactful features for post-purcha...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$80K - $95K *

Drive operational excellence and enhance customer satisfaction by overseeing multiple locations. Lead, coach, and develop a team of managers, focusing on talent development and business growth in a dy...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Help us drive financial integrity and operational excellence while leading a team of accounting professionals. You will ensure accurate financial reporting, robust controls, and collaborative support...

US-AnywhereRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Legal & Accounting

$152K - $231K *

Lead a dynamic team focused on enhancing client delivery operations, driving service excellence, and fostering executive relationships. Elevate performance through strategic insights and operational i...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Grow client relationships as a Customer Success Manager, driving platform adoption and value while managing a portfolio of accounts. Collaborate with cross-functional teams to enhance customer experie...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $95K *

Partner with us to ensure excellence in Training, Safety, and Quality across projects. You'll drive compliance, foster a proactive culture, and lead initiatives that enhance operational performance an...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$120K - $135K *

Join us as a Program Manager, driving technology transformation projects to align with strategic goals. Lead cross-functional teams and ensure successful delivery while fostering collaboration and con...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Elevate membership growth through strategic sales initiatives and relationship-building. Lead field sales efforts, mentor your team, and collaborate with cross-functional partners to enhance PHI Healt...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Shape the future of marketing communications by driving impactful content that elevates member, sponsor, and prospect engagement through strategic initiatives and collaboration across teams, ensuring...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What is the role of a Customer Service Manager?question toggle

    A Customer Service Manager is responsible for leading their team to provide outstanding customer service, managing customer complaints, improving customer service systems, and setting customer satisfaction goals.

  • What are the qualifications needed for a Customer Service Manager job?question toggle

    Generally, a bachelor's degree along with several years of customer service experience is required to land a job as a Customer Service Manager. Skills such as communication, leadership, and problem-solving are also crucial.

  • How can I apply for Customer Service Manager jobs through Ladders?question toggle

    Through the Ladders, you can search for the available Customer Service Manager jobs, shortlist the ones that match your qualifications and expectations, and apply through the provided link.