The Adventure AheadAs a Technical Account Manager, you'll step into the spotlight as the ultimate trusted guide for our enterprise customers across the EMEA region! Your mission is to build, deepen, and elevate high-value customer relationships, transforming their strategic learning challenges into game-changing Docebo platform initiatives. Acting as the technical power center between customer executives and internal teams, you will champion platform performance and ensure every customer becomes a thriving, lifelong partner in the future of AI-driven learning.
The Day-to-Day- Architect the Strategy: Translate complex customer business goals and eLearning objectives into long-term, cutting-edge technical strategies leveraging the full power of the Docebo ecosystem.
- Champion the Relationship: Take full technical ownership of your assigned enterprise accounts, partnering closely with the Account Team to drive active customer growth and remove any roadblock standing in the way of success.
- Deliver Executive Impact: Deliver high-visibility presentations on platform SLAs and performance to customer C-suites, advocating for your clients internally while shaping operational excellence.
- Innovate and Guide: Serve as a proactive advisor guiding customers through platform innovations, emerging AI/automation features, and release readiness to optimize platform health and API workflows.
- Solve Before It Strikes: Continuously monitor platform health metrics-from API usage and custom modules to session trends-to spot and mitigate technical risks long before they impact the business.
- Drive Strategic Alignment: Collaborate with Premium Advisors and internal product teams to run proof-of-concept pilots, analyze support trends, and troubleshoot critical customer events in real-time.
Your Superpowers- Proven SaaS Expertise: 5+ years of hands-on technical troubleshooting experience combined with 2+ years navigating enterprise-level SaaS account management.
- Tech-Savvy Foundation: A solid grip on front-end web tech (JavaScript, CSS, HTML, RESTful APIs) and core back-end identity protocols (OAuth 2.0, SAML, SSO).
- Data & Integration Wizardry: Hands-on strength in at least two key technical domains: iPaaS tools (Workato, Zapier), executing custom SQL queries, or querying BI/Data Warehouse solutions (Snowflake, Tableau, Power BI, Looker, Domo).
- Master Communicator: Exceptional ability to bridge the gap between technical complexity and business value, effortlessly tailoring messages for everyone from developers to executive decision-makers.
- Organized & Proactive Leader: A project management mindset with a penchant for analytical problem-solving, risk mitigation, and advising on smart operational workarounds.
- Global Flexibility: Comfortable traveling internationally up to 25% of the time to meet customers where they are.
Bonus Points- Cloud Certified: Holding an official AWS Product Certification.
- Domain Veteran: Prior experience consulting or working within the e-Learning, Learning Management System (LMS), or HCM industries.
- Scale Specialist: Hands-on background advising on high-level platform performance, uptime optimization, and enterprise scalability.
Our Hybrid Work Philosophy Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it's a balance designed to help everyone do their best work and keep growing.
Our Total Rewards PhilosophyOur Total Rewards Philosophy centers around three core areas to reward and care for our People:
- Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
- Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people's physical, mental, and financial well-being.
- Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.
Our Promise to You - Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
- Your Well-Being, Covered: You'll get access to health benefits, so you can get the care you need when you need it.
- Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
- Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
- Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
