What You'll Do- Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.
- Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.
- Work with AppsFlyer's R&D and product teams on escalations and product enhancement requests.
- Enrich our client Knowledge Base with relevant technical information.
- Create and lead support improvement processes across the company.
- Provide product feedback and insights to the business and R&D teams.
- Manage various internal projects, such as: training, ensuring support readiness for new feature releases, etc.
- Being a technical poc for select VIP customers, working closely with the sales and business teams.
What You Have- Passion for solving customer issues in a fast-paced environment
- 2+ years of experience with technical support / QA / data analysis/development/ technical account management
- Experience in SQL querying and analyzing data
- Knowledge of at least one programming language
- Business Proficiency in English
- Ability to handle communications between clients, internal business teams and engineering teams
- Ability to learn new technologies quickly
- Ability to multitasking and work independently
- Structured and process-oriented
Bonus Points- Web/Mobile marketing and/or digital advertising experience
- Mobile development / testing (iOS, Android) experience
- Familiar with Big data technologies
- Familiar with working with different APIs
- Experienced in LLM and AI Agent
For our US-based candidates, the expected On Target Earnings (OTE) range from $110,000 to $120,000 (including bonus or commission). The offer varies on many factors, including market location, job-related knowledge, skills, experience, interview results, references, etc.
