Responsibilities

The Technical Support Engineer is a visible and key customer facing role; responsible to provide individual contribution and Customer Support enabling "Best in Class" post-sale instrumentation support world wide for BNSM, manufacturer of the world's leading Automated Atomic Force Microscope tools. Product Support activity includes: installation, instrument diagnostics/fix, and on-going support. Individual must be customer focused, results-oriented, effective communicator, collaborative, and have strong technical background to enable our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.

• Provide "Best in Class" post-sale support and drive continuous improvement of the BNSM customer experience.
• Execute to current process, procedures and controls, while identifying and recommending improvement opportunities.
• High level of technical understanding and system level perspective. Experience with Semi Metrology techniques including hands-on work.

ESSENTIAL FUNCTIONS:

• Hardware, software and Application Troubleshooting capabilities.
• Data analysis and data processing capabilities.
• Advanced maintenance and tool repair.
• Problem solving and in prioritization and execution of job.
• Good judgment on escalation necessity.
• Determination and ability to work long hours when necessary including weekend support if escalated.
• Excellent presentation skills and customer facing capabilities
• Maintain customer satisfaction to BNSM and market standards
• Develop diagnostic and repair methodologies
• Accurate and prompt reporting skills

ADDITIONAL RESPONSIBILITIES:

• Other duties as assigned

ENVIRONMENTAL REQUIREMENTS:

• 50% travel both domestically and internationally on short notice
• Able to work in Government sites, cleanroom, production floor, & laboratory environments
• Must have & maintain valid driver's license

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES:

Customer focused, passionate about science and technology, and passionate to enable customers with Bruker technology. Demonstrated relationship building with both internal and external customers. Able to work under pressure with prompt and accurate reporting manners. Demonstrated ability to understand perspective, manage conflict, and persuade and influence others to reach goals and objectives. Ability to develop the knowledge, skills, and abilities of a customer facing technical team in a short time. Demonstrated ability to independently plan, communicate, and execute assignments, and objectives on time. Able to identify and drive process and policy improvements.

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

Minimum of bachelor degree in an engineering field from accredited university or college with multiple years in a technical role that demonstrates fulfillment of the above denoted knowledge, skills, and abilities. Typically this encompasses 5 years technical experience coupled with demonstrated leadership and skill progression. Electrical or Mechanical Engineering background preferred.

At Bruker, base salary is part of our total compensation. The estimated base salary range for this full-time position is between $73,000 and $130,000 and provides an opportunity to progress as you grow and develop within a role.The base salary for the role will depend on a several job-related factors, including, but not limited to education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.

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