Otis Worldwide Corporation

Sr Manager, New Equipment Field Operations - Midwest

Otis Worldwide Corporation • $165K — $195K *
Chicago, IL 60629In-Person
Manufacturing & Automotive
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High school diploma or equivalent required; bachelor's degree preferred.
  • 5+ years of experience in the elevator industry or a similar field is preferred.
  • Leadership experience with field-level associates is required.
  • Strong written and verbal communication skills for relationship building with customers.
  • Self-motivation and the ability to manage multiple projects are essential.
  • Knowledge of company Environmental, Health, & Safety policies is critical.
  • Familiarity with Microsoft-based software in a technical environment.

Responsibilities

  • Drive performance to estimate in branch offices.
  • Ensure compliance with Sales Installation Process (SIP) and company policies.
  • Lead ongoing training and development for the new equipment operations team.
  • Investigate and resolve critical customer issues with product performance.
  • Monitor field tests and report on installation quality in the territory.
  • Drive a safety culture through communication and training initiatives.
  • Provide technical direction and participate in large project bids.

Benefits

  • 401(k) plan with generous company match and automatic retirement contribution.
  • Comprehensive medical, dental, and vision coverage for employees and their dependents from day one.
  • Three weeks of paid vacation plus paid company holidays.
  • Paid sick leave and wellness incentive programs available.
  • Life insurance and disability coverage provided.
  • Voluntary benefits options, including legal and pet insurance.
  • Tuition reimbursement and adoption assistance offered.
Full Job Description
Date Posted:
2026-09-09
Country:
United States of America
Location:
OT552: CHW - Chicago Willis Tower 233 S Wacker Dr Suite 8100, Chicago, IL, 60606 USA

Otis Elevator Company is searching for a highly motivated New Equipment Field Operations Manager to provide direction, support, and leadership for New Equipment Field Operations in the Midwest.

On a typical day you will:
  • Drive Performance to Estimate in the branch offices
  • Ensure adherence to Sales Installation Process (SIP)
  • Ensure branches are in compliance with CPM17 and GS110 policies
  • Drive NE QOP callback rate
  • Ensure kick off meetings and target hours assigned prior to start of the project
  • Provide on-going training, development, and leadership to the new equipment operations team
  • Provide technical direction to field operations staff and participate in large bids
  • Responsible for the quality of all new installations in designated territory
  • Investigate and resolve all critical customer issues with the use of Otis and non-Otis products
  • Report and present on recommendations for all product designs and performance requirements
  • Monitor field tests as well as first inspection and data reports
  • Consult with construction superintendents, constructors, and adjusters regarding problems encountered with product performance
  • Proactively aid the region in regard to the malfunctioning of equipment
  • Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe
  • Drive a safety culture throughout territory through communication, discipline, recognition and train
  • Ensure compliance with safety requirements including daily JHA, hoisting and rigging plans, critical steps in process audits, FSE's, FPA's


What you will need to be successful:
  • High school diploma or equivalent required; bachelor's degree preferred
  • Experience working with field level associates required
  • Leadership experience required
  • Ability to work in a highly team-oriented and dynamic environment
  • Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
  • Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
  • Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
  • Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
  • Knowledge and strict enforcement of company EH&S policy and processes
  • 5+ years elevator industry experience or experience leading technicians in a similar industry preferred
  • Management experience a plus


Travel: This position requires 75-85% travel within the territory.

What's In it For Me / Benefits
  • You will receive a long-term employment contract with the world market leader in a crisis-proof industry.


Benefits:

Otis currently provides our colleagues with the following benefits:
  • 401(k) plan that includes generous company match and a separate automatic retirement contribution
  • Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
  • Three weeks paid vacation and paid company holidays
  • Paid sick leave - Employee assistance and wellness incentive programs
  • Life insurance and disability coverage
  • Voluntary benefits, such as legal, pet, home, and auto insurance
  • Birth/adoption and parental leave benefits
  • Adoption assistance
  • Tuition reimbursement program
  • Peer recognition and service anniversary awards, as well as spot performance bonus opportunities


The salary range for this role is $165,000-$195,000 base. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

About Otis Worldwide Corporation

Otis Worldwide Corporation Careers

Join the Elevating Team at Otis Worldwide Corporation There has never been a more exciting time to explore job opportunities at Otis Worldwide Corporation, a leader in the elevator and escalator industry. As a company that thrives on innovation, leadership, and diversity, Otis offers a range of career paths in engineering, sales, service, and management, among others. Work You’ll Do At Otis, we are committed to driving exceptional growth through innovation in the vertical transportation sector. Join our team to help redefine skyscraper accessibility and efficiency around the globe. Our professionals are not just creating solutions; they are enhancing people's ability to live and work comfortably. Transform Your Career With Otis, you are not just taking a job; you are starting a career that can grow as far as your ambition reaches. Benefit from our leadership in the industry and our commitment to professional development and diversity training. Our culture is one of continuous improvement and opportunity, providing you with the training and tools necessary for success. Innovate with Us Be part of a team that values creativity and forward-thinking. Otis Worldwide Corporation is a place where your skills in technology, problem-solving, and innovation can flourish. We are looking for individuals who are ready to contribute to our legacy of leadership in the elevator and escalator industry and to help us set new standards in safety, efficiency, and sustainability. Internship Opportunities Start your career path with Otis through our dynamic internship programs. Gain invaluable industry experience, work alongside seasoned professionals, and engage in projects that impact millions of people daily. Our internships provide a robust platform for learning and can often lead to full-time employment opportunities. Join Our Global Team Collaborate with over 69,000 employees worldwide in a culture that celebrates diversity, inclusion, and innovation. At Otis, we believe in empowering our team to make bold decisions, encourage leadership at all levels, and support career advancement through networking and mentorship. Benefits of Working at Otis Choose a career at Otis and enjoy a competitive package of benefits designed to support the various needs of our diverse team. From health and wellness programs to retirement plans, we invest in our employees' health, happiness, and future. Explore Job Opportunities Are you ready to elevate your career? Search open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players. Stay Connected Keep up to date with the latest at Otis Worldwide Corporation through our careers blog. Gain insights from insiders, learn about our innovative projects, and get tips on preparing your resume and acing your interview. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Otis Worldwide Corporation. Join Otis Worldwide Corporation today and be part of a team that is dedicated to excellence and leadership in the global movement industry. Your future at Otis is an open door to innovative challenges, professional growth, and a thriving career.
Learn more about Otis Worldwide Corporation
Size
69,000 employees
Market Cap
$32.6 billion
Industry
Real Estate & Construction
Net Income
$906 million
Revenue
$12.7 billion
* Ladders Estimates

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