Otis Worldwide Corporation

Senior Account Manager

Otis Worldwide Corporation$80K — $95K *
Tempe, AZ 85281In-Person
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High school diploma or equivalent required; bachelor's degree preferred
  • Excellent customer service skills
  • Strong presentation and communication abilities
  • Self-motivated with project management skills
  • Proficient in Microsoft software
  • Previous sales experience preferred

Responsibilities

  • Manage a large portfolio of elevator units and customers
  • Serve as primary contact for customer inquiries related to services
  • Build customer relationships proactively through regular contact
  • Expand sales territory using cold calling and market knowledge
  • Nurture account relationships to encourage renewals and repairs
  • Conduct sales planning and needs assessments for account targeting
  • Assist in resolving customer concerns alongside Operations

Benefits

  • Career progression opportunities with funded study options
  • 401(k) plan with generous company match and contributions from day one
  • Comprehensive health, dental, and vision coverage
  • Three weeks paid vacation plus company holidays
  • Paid sick leave and wellness incentive programs
  • Life insurance and disability coverage
  • Voluntary benefits for various personal insurances
  • Generous parental leave and adoption assistance programs
  • Tuition reimbursement for educational pursuits
  • Recognition programs for performance and service anniversaries
Full Job Description
Date Posted:
2026-09-08
Country:
United States of America
Location:
OT703: SOZ, Urban Service AZ 2120 E 6th Street, Suite 13, Tempe, AZ, 85288 USA
Urban Elevator Services (UES) Arizona is searching for a highly motivated and experienced Account Manager to create and manage customer relationships through sales achievement, situational problem solving, and comprehensive account management. We see this role as a feeder to P&L and commercial leadership.

On a typical day you will:
  • Manage a large portfolio of elevator units and customers.
  • Serve as primary contact for timely resolution of customer needs surrounding inquiries such as estimating, insurance certificate requests, billing questions, call back concerns, maintenance record requests, and scheduling
  • Build relationships by contacting customers on a rotational basis or as dictated by customer expectations
  • Develop and expand the sales territory through cold calling and familiarity with local market conditions and competitor dynamics
  • Manage and nurture account relationships to drive renewals and repair using technology, telephony, and virtual capabilities
  • Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts
  • Assist with customer concern resolution along with Operations, including Service PM and Supervisor
  • Use Otis' sales tools to effectively track opportunities, pipeline, and forecast sales results


What you will need to be successful:
  • High school diploma or equivalent required; bachelor's degree preferred
  • Excellent demonstrated customer service skills required
  • Ability to work in a highly team-oriented and dynamic environment
  • Candidate must demonstrate strong presentation, written, and verbal communication skills to effectively develop expectations and relationships with internal and external customers
  • Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
  • Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
  • Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
  • Previous sales experience preferred


What we offer:
  • The chance to work for an industry-leading brand with an historic legacy
  • A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program
  • We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
  • Enjoy three weeks of paid vacation, along with paid company holidays
  • We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
  • Life insurance and disability coverage to protect you and your family.
  • Voluntary benefits, including options for legal, pet, home, and auto insurance.
  • We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
  • Pursue your educational goals with our tuition reimbursement program.
  • Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.


Urban Elevator Services Arizona is an independent elevator company acquired by Otis Elevator Company in 2025. Our business objective is to be recognized as the premier regional, and more specifically, local elevator maintenance, repair, and modernization company. We offer quality maintenance, repair and modernization services for all types of vertical transportation systems regardless of the original manufacturer. Urban maintains the same core values of people, safety, quality, and integrity. So just imagine where we can take you!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

About Otis Worldwide Corporation

Otis Worldwide Corporation Careers

Join the Elevating Team at Otis Worldwide Corporation There has never been a more exciting time to explore job opportunities at Otis Worldwide Corporation, a leader in the elevator and escalator industry. As a company that thrives on innovation, leadership, and diversity, Otis offers a range of career paths in engineering, sales, service, and management, among others. Work You’ll Do At Otis, we are committed to driving exceptional growth through innovation in the vertical transportation sector. Join our team to help redefine skyscraper accessibility and efficiency around the globe. Our professionals are not just creating solutions; they are enhancing people's ability to live and work comfortably. Transform Your Career With Otis, you are not just taking a job; you are starting a career that can grow as far as your ambition reaches. Benefit from our leadership in the industry and our commitment to professional development and diversity training. Our culture is one of continuous improvement and opportunity, providing you with the training and tools necessary for success. Innovate with Us Be part of a team that values creativity and forward-thinking. Otis Worldwide Corporation is a place where your skills in technology, problem-solving, and innovation can flourish. We are looking for individuals who are ready to contribute to our legacy of leadership in the elevator and escalator industry and to help us set new standards in safety, efficiency, and sustainability. Internship Opportunities Start your career path with Otis through our dynamic internship programs. Gain invaluable industry experience, work alongside seasoned professionals, and engage in projects that impact millions of people daily. Our internships provide a robust platform for learning and can often lead to full-time employment opportunities. Join Our Global Team Collaborate with over 69,000 employees worldwide in a culture that celebrates diversity, inclusion, and innovation. At Otis, we believe in empowering our team to make bold decisions, encourage leadership at all levels, and support career advancement through networking and mentorship. Benefits of Working at Otis Choose a career at Otis and enjoy a competitive package of benefits designed to support the various needs of our diverse team. From health and wellness programs to retirement plans, we invest in our employees' health, happiness, and future. Explore Job Opportunities Are you ready to elevate your career? Search open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players. Stay Connected Keep up to date with the latest at Otis Worldwide Corporation through our careers blog. Gain insights from insiders, learn about our innovative projects, and get tips on preparing your resume and acing your interview. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Otis Worldwide Corporation. Join Otis Worldwide Corporation today and be part of a team that is dedicated to excellence and leadership in the global movement industry. Your future at Otis is an open door to innovative challenges, professional growth, and a thriving career.
Learn more about Otis Worldwide Corporation
Size
69,000 employees
Market Cap
$32.6 billion
Industry
Net Income
$906 million
Revenue
$12.7 billion

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