Otis Worldwide Corporation

Associate Service Operations Manager - Midwest

Otis Worldwide Corporation$130K — $165K *
US-Anywhere
+ 2 other locationsRemote
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • High school diploma or equivalent; bachelor's preferred
  • 5+ years of elevator industry experience
  • Management experience required
  • Strong written and verbal communication skills
  • Ability to manage multiple projects simultaneously
  • Comfortable using Microsoft software in a technical environment
  • Strong leadership and organizational skills

Responsibilities

  • Provide ongoing training and development for service and repair teams
  • Ensure quality of all service and repair field operations
  • Investigate and resolve critical customer issues
  • Advocate for digital tools among service colleagues
  • Lead process workshops and enforce service process adherence
  • Monitor field tests and data reports
  • Consult with service managers to resolve performance issues
  • Assess and implement solutions for service project improvements

Benefits

  • Long-term employment contract with a leading company
  • 401(k) plan with generous company match and automatic contribution
  • Comprehensive medical, dental, and vision coverage from day one
  • Three weeks of paid vacation plus paid company holidays
  • Paid sick leave and wellness incentive programs
  • Life insurance and disability coverage
  • Voluntary benefits for legal, pet, home, and auto insurance
  • Birth/adoption and parental leave benefits
  • Tuition reimbursement program
  • Peer recognition and performance bonuses
Full Job Description
Date Posted:
2026-09-09
Country:
United States of America
Location:
OTMIH: Michigan Home Offices Remote Location, Remote City, MI, 06032 USA
Otis Elevator Company is searching for a highly motivated Associate Regional Field Operations Manager to provide direction, support, and leadership for all field operations within the Midwest operating area.

On a typical day you will:
  • Provide on-going training, development, and leadership to the service and repair colleagues
  • Responsible for the quality of all service and repair field operations for the operating area; inclusive of ensuring we have the appropriate allocation of resources to meet our customers needs
  • Investigate and resolve all critical customer issues
  • Advocate for usage of digital tools and applications for our service colleagues
  • Lead process workshops and ensure strict adherence to service processes
  • Monitor field tests as well as first inspection and data reports
  • Consult with service managers regarding problems encountered with service performance
  • Assess improvement opportunity patterns and determine solutions to ensure service projects are completed to satisfaction and within reasonable timeframe


What you will need to be successful:
  • High school diploma or equivalent required; bachelor's degree preferred
  • 5+ years elevator industry experience required
  • Management experience required
  • Ability to work in a highly team-oriented and dynamic environment
  • Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
  • Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
  • Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
  • Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills


Travel: This position requires travel within the OA- up to 50% or on an as needed basis.

What's In it For Me / Benefits
  • You will receive a long-term employment contract with the world market leader in a crisis-proof industry.


Benefits:

Otis currently provides our colleagues with the following benefits:
  • 401(k) plan that includes generous company match and a separate automatic retirement contribution
  • Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
  • Three weeks paid vacation and paid company holidays
  • Paid sick leave - Employee assistance and wellness incentive programs
  • Life insurance and disability coverage
  • Voluntary benefits, such as legal, pet, home, and auto insurance
  • Birth/adoption and parental leave benefits
  • Adoption assistance
  • Tuition reimbursement program
  • Peer recognition and service anniversary awards, as well as spot performance bonus opportunities


The salary range for this role is $130,000-$165,000 base. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

About Otis Worldwide Corporation

Otis Worldwide Corporation Careers

Join the Elevating Team at Otis Worldwide Corporation There has never been a more exciting time to explore job opportunities at Otis Worldwide Corporation, a leader in the elevator and escalator industry. As a company that thrives on innovation, leadership, and diversity, Otis offers a range of career paths in engineering, sales, service, and management, among others. Work You’ll Do At Otis, we are committed to driving exceptional growth through innovation in the vertical transportation sector. Join our team to help redefine skyscraper accessibility and efficiency around the globe. Our professionals are not just creating solutions; they are enhancing people's ability to live and work comfortably. Transform Your Career With Otis, you are not just taking a job; you are starting a career that can grow as far as your ambition reaches. Benefit from our leadership in the industry and our commitment to professional development and diversity training. Our culture is one of continuous improvement and opportunity, providing you with the training and tools necessary for success. Innovate with Us Be part of a team that values creativity and forward-thinking. Otis Worldwide Corporation is a place where your skills in technology, problem-solving, and innovation can flourish. We are looking for individuals who are ready to contribute to our legacy of leadership in the elevator and escalator industry and to help us set new standards in safety, efficiency, and sustainability. Internship Opportunities Start your career path with Otis through our dynamic internship programs. Gain invaluable industry experience, work alongside seasoned professionals, and engage in projects that impact millions of people daily. Our internships provide a robust platform for learning and can often lead to full-time employment opportunities. Join Our Global Team Collaborate with over 69,000 employees worldwide in a culture that celebrates diversity, inclusion, and innovation. At Otis, we believe in empowering our team to make bold decisions, encourage leadership at all levels, and support career advancement through networking and mentorship. Benefits of Working at Otis Choose a career at Otis and enjoy a competitive package of benefits designed to support the various needs of our diverse team. From health and wellness programs to retirement plans, we invest in our employees' health, happiness, and future. Explore Job Opportunities Are you ready to elevate your career? Search open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players. Stay Connected Keep up to date with the latest at Otis Worldwide Corporation through our careers blog. Gain insights from insiders, learn about our innovative projects, and get tips on preparing your resume and acing your interview. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Otis Worldwide Corporation. Join Otis Worldwide Corporation today and be part of a team that is dedicated to excellence and leadership in the global movement industry. Your future at Otis is an open door to innovative challenges, professional growth, and a thriving career.
Learn more about Otis Worldwide Corporation
Size
69,000 employees
Market Cap
$32.6 billion
Industry
Net Income
$906 million
Revenue
$12.7 billion

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