Role description
Provide endtoend Batch Support for both Test and Production environments
Monitor troubleshoot and resolve batch processing issues to ensure smooth business operations
Perform incident analysis root cause identification and timely issue resolution
Coordinate with crossfunctional teams to address operational and applicationrelated concerns
Ensure adherence to operational procedures service level agreements SLAs and support standards
Participate in shiftbased support and provide weekendoncall coverage as per the roster schedule
Demonstrate flexibility to work in rotational shifts and extended support hours based on business requirements
Maintain operational documentation and support continuous process improvement initiatives
Strong knowledge in MFV who can execute batches fix issues and develop whenever required As mentioned skill set similar to ViruKuldip
Since the associate will be at onsite he might be pulled in calls on need basis
