Position Summary - The Junior Technology Logistics Support Associate provides day-to-day technical support for technology equipment and systems within the logistics environment. This role serves as the first point of contact for IT-related incidents and service requests, ensuring timely resolution of technical issues to support business operations. The position also assists with system installations, monitors data center infrastructure, coordinates with internal and third-party support teams, and maintains inventory of technology assets.

Role Summary:
• Deep expertise in Hyland OnBase (Admin, Workflow, Unity, Integration)
• Strong SQL / database troubleshooting
• Experience in enterprise application architecture & support models
• Integration technologies (APIs, web services, middleware)
• ITIL-based incident, problem, and change management
• Experience in Insurance / Financial Services
• Exposure to OnBase migration, modernization, or transformation programs
• Automation/scripting (PowerShell, batch jobs)
• Performance tuning & system scalability

Roles & Responsibilities
• L3 Incident & Problem Management
• Resolve critical/complex incidents escalated from L2
• Lead root cause analysis (RCA) and permanent fixes
• Platform Engineering & Optimization
• Design and implement OnBase configurations, performance tuning, and improvements
• Handle upgrades, patching, and system enhancements
• Architecture & Integration Support
• Provide SME support for integrations (APIs, middleware, upstream systems)
• Define best practices for document workflows and automation
• Release & Change Governance
• Lead production releases, deployment strategies, and stabilization
• Ensure change compliance and risk mitigation
• Operational Leadership
• Guide L1/L2 teams, reduce incident backlog, improve MTTR
• Drive SLA adherence and continuous service improvement
• Zero critical incidents / improved sys tem resilience
• Faster resolution for complex issues
• Optimized OnBase performance and scalability
• Strong governance and release stability

Salary Range - CA$ 100,000 - CA$ 120,000 Per Year

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.