The Senior Site Reliability Engineer Role

Join our dynamic team at Qlik as a Senior Site Reliability Engineer, where you'll play a crucial role in ensuring the security, stability, and scalability of our Qlik and Talend Cloud services.

This exciting role offers hands-on experience with cutting-edge technology and scale challenges as we expand to support millions of transactions across our cloud environment.

What makes this role interesting?

• Exciting Challenges: Take on the responsibility of maintaining the reliability and availability of our cloud platforms, tackling complex problems and driving improvements to enhance performance and scalability.
• Collaborative Environment: Work closely with our Engineering organization, collaborating with Architecture, Platforms, and Domains teams to design and develop new infrastructure features and optimize cloud-related practices.
• Innovative Solutions: Design and develop effective tooling, alerts, and responses to identify and address reliability risks, utilizing your expertise in cloud technology and backend systems.
• Professional Growth: Act as a resource for fellow engineers, sharing your knowledge and expertise in cloud engineering, production service operations, incident management, and troubleshooting.
• Continuous Learning: Stay updated on the latest industry trends and technologies, contributing to the adoption of best practices and driving continuous improvement within our cloud environment.

Here's how you'll be making an impact:

• Reliability and Scalability: Ensure high reliability and availability of our cloud platforms, collaborating with cross-functional teams to implement new infrastructure features and optimize performance.
• Cloud Optimization: Define and evangelize cloud-related optimizations and best practices, driving improvements in reliability, scalability, and performance.
• Problem Solving: Analyze complex issues at the infrastructure, systems, network, and application levels, making recommendations and decisions to resolve them effectively.
• Knowledge Sharing: Share your expertise with fellow engineers, providing guidance on cloud technologies, automation, security, and best practices.
• On-Call Support: Participate in on-call duties to maintain the availability and performance of our cloud infrastructure, providing regular updates on project status and activities.

We're looking for a teammate with:

• Bachelor's or Master's degree in Computer Science or a relevant field.
• Self-motivated with the ability to work autonomously and multitask effectively.
• Strong analytical skills for solving complex problems and driving innovative solutions.
• 10+ years of experience in software engineering and Site Reliability Engineering, focused on large-scale distributed systems, cloud infrastructure, and production operations.
• 5+ years' experience with Infrastructure as Code (IaC) tools such as Terraform, Crossplane, Ansible, or similar
• 5+ years' experience working alongside a production system running on Kubernetes
• 5+ years of professional experience in cloud engineering, preferably with AWS and Azure.
• 5+ years of Professional experience with operating and/or building microservices.
• Proficiency in scripting and automation (e.g., Bash, Python, Go) and software engineering concepts.
• Proficiency with CI/CD, cloud and microservice autoscaling.
• Experience with networking security and secret-management tools (e.g. Vault, AWS SSM).
• Proficiency with observability stack tooling such as Prometheus, Open Telemetry, distributed tracing, and SIEM such as Splunk.
• Proficiency with Helm including but not limited to managing helm charts as well as creating custom charts from existing ones or building new.
• Provide technical leadership during troubleshooting efforts and effectively communicate issues, impact, and resolution plans to senior leadership.
• Proficiency with cloud security best practices across infrastructure and platform services, including identity and access management, encryption, network segmentation, secrets management, and least-privilege access controls.
• Proficiency with incident management best practices and confidently drive an incident in a critical production environment.
• Knowledge of infrastructure security review and compliance frameworks.
• Experience working with database concepts and tooling such as MongoDB, Redis, OpenSearch and RDS.
• Demonstrated ability to collaborate with development teams and provide expert guidance on implementing reliability best practices, ensuring systems are robust, scalable, and highly available.
• Knowledge of event driven architecture (Ex. Pub Sub).
• Where applicable, experience with or interest in learning other tools such as Clik House, Fire Hydrant, Solace, Gloo, Istio, and other cloud native related tools.
• Ability to obtain sufficient clearance status to work on IL5 systems with Qlik support.
• Due to this requirement: Must be a USA Citizen.
• Excellent English communication skills, both oral and written.
• Curiosity and desire to learn.
• Ability to take a rotating on-call shift (24/7).

Nice to Haves

• Certifications such as CKD, CKS, AWS Certified Solutions Architect Associate/Professional, AWS Certified Advanced Networking Specialty, AWS Certified Security Specialty.
• Experience supporting FedRAMP or DoD IL4 certification initiatives by implementing security controls, driving audit readiness, and operationalizing compliant cloud infrastructure.
• Experience with self-hosted Temporal workflow infrastructure, including deployment, upgrades, scaling, monitoring, troubleshooting, and performance optimization across Kubernetes environments.

The location for this role is:

US - North Carolina

Remote: #LI-Remote

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!

Salary and Benefits: The anticipated base salary range for this role is $145,000 USD MIN - $175,000 USD MAX per year. Final compensation offered by Qlik will be based on factors such as the candidate's location, job-related skills, education, experience, and other business and organizational needs.

This position is eligible for comprehensive benefits, including - but not limited to - medical, dental, and vision coverage life and AD&D, short and long-term disability coverage, paid time off, paid parental / maternity leave, participation in a 401(k) program that includes company match, and many other additional voluntary benefits.

Application Window: The application window is 60 days, but applicants are encouraged to apply as soon as possible. The posting will be removed before the application window closes if the position is filled.