Scotiabank

Senior Manager, Application Development & Support

Scotiabank • $100K — $130K *
Toronto, ON M3C 0E3In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience managing cross-functional technology teams
  • Strong experience in incident management and operational resilience
  • Proven track record managing regulatory and audit deliverables
  • Solid understanding of modern software development practices
  • Experience with Agile methodologies and iterative delivery
  • Strong stakeholder management skills across regions
  • Bachelor's degree in Computer Science or related field, bilingual preferred

Responsibilities

  • Lead and manage a distributed team in Development and Application Support
  • Drive technology initiatives across Caribbean and LATAM regions
  • Establish and improve a scalable application support model for resilience
  • Lead resolution of high-severity incidents with timely stakeholder engagement
  • Oversee governance and compliance processes related to auditing and risk management
  • Coordinate mandatory annual testing for regulatory compliance
  • Promote modern engineering practices to enhance delivery speed
  • Engage with stakeholders to ensure alignment with business needs
  • Provide technical leadership for design and production challenges
  • Identify and escalate critical delivery risks to leadership

Benefits

  • Inclusive and collaborative work environment that encourages creativity
  • Tools and technology provided to enhance customer experience
  • Opportunity to work with diverse industry leaders
  • Competitive rewards package including performance bonuses
  • Generous vacation and personal days
  • Personal development funding and maternity/paternity leave support
Full Job Description
Requisition ID: 264906

Team

The eTeller Technology team is responsible for delivering and supporting the Scotiabank' international banking teller platform across Caribbean and LATAM regions (12 countries).

The team ensures high availability, regulatory compliance, and continuous modernization of the Teller application, enabling seamless branch operations and client service delivery.

The platform supports critical branch banking functions and integrates with multiple internal systems, regional partners, and enterprise platforms. The team plays a key role in advancing branch banking's technology roadmap, improving resilience, and driving operational excellence.

Role

  • The Senior Manager, Application Development & Support leads and oversees the end-to-end lifecycle of the eTeller application, including development, stability, support, and continuous modernization.
  • This role ensures business strategies, initiatives, and regulatory commitments are executed and delivered in compliance with governing regulations, internal policies, and procedures.
  • The incumbent is accountable for managing both application development and operational support functions, ensuring seamless delivery of technology solutions, strong platform stability, and continuous improvement.
  • This role contributes to the success of International Banking Technology by aligning execution with business priorities across Caribbean and LATAM markets


Is this role right for you? In this role you will:

  • Lead and manage a geographically distributed team across Development and Application Support; recruit, coach, and develop talent while fostering a high-performance and accountable culture.
  • Drive execution of technology initiatives across Caribbean and LATAM, including software currency upgrades, modernization efforts, and region-specific regulatory changes.
  • Establish and continuously improve a scalable application support and operational resilience model, ensuring effective triaging, prioritization, and assignment of incidents based on severity and business impact.
  • Lead resolution of high-severity incidents (P1/P2) by:
    • Ensuring timely stakeholder engagement
    • Driving appropriate escalation across technology and business leadership
    • Restoring service quickly while ensuring root cause analysis and preventative actions
  • Oversee governance and compliance processes, including:
    • New Initiative Risk assessment and Architecture Review Board request tracking and closure
    • Audit and regulatory commitments
    • Change management, and CAB participation
  • Coordinate and ensure successful execution of mandatory annual testing, including:
    • Disaster Recovery (DBR) exercises
    • Penetration testing (Pentest)
    • Other regulatory and operational resilience validations
  • Execute application development in a professional, efficient, and high-quality manner, aligned with Scotiabank's engineering standards and best practices.
  • Promote adoption of modern engineering practices, including DevOps, automation, and CI/CD to improve delivery speed and quality.
  • Champion the thoughtful use of AI-assisted development tools to accelerate engineering productivity while ensuring strong human oversight in decision-making and problem-solving.
  • Engage and collaborate with stakeholders across business, operations, infrastructure, risk, and regional teams to align delivery with business needs.
  • Provide technical leadership and guidance for complex design decisions, development challenges, and critical production issues.
  • Proactively identify delivery risks and challenges and escalate critical issues to leadership in a timely and structured manner.
  • Build and maintain effective relationships with vendors and partners, ensuring strong governance, accountability, and alignment with bank standards.
  • Create an environment that promotes operational excellence and strong risk management, ensuring adherence to Scotiabank's Values, Code of Conduct, and regulatory obligations.
  • Build a sustainable and resilient team aligned with an ambitious technology roadmap, focused on client-centric value delivery, scalability, and extensibility.


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

  • 5+ years of experience managing cross-functional technology teams (development, QA, and support), including performance management and capability development.
  • Strong experience in incident management, application support governance, and operational resilience in high-availability systems.
  • Proven experience managing regulatory, audit, and risk deliverables (e.g., NIRA, ARB, Annual DBR & penetration testing).
  • Solid understanding of modern software development practices, including APIs, distributed systems, and scalable architecture.
  • Experience working with Agile methodologies and delivering iterative, value-driven outcomes.
  • Strong stakeholder management skills with the ability to engage business and senior technology leaders across regions.
  • Experience managing multi-country or distributed delivery environments.
  • Strong problem-solving skills with the ability to operate effectively under pressure, particularly during critical incidents.
  • Bachelor's degree in computer science, Engineering, or related field; advanced degree is an asset. Bilingual (English and Spanish), Highly developed written and verbal communication, interpersonal, and people leadership skills, with the ability to work independently, lead staff on engagements, and communicate effectively with stakeholders at multiple levels


What's in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
  • We provide you with the tools and technology needed to create beautiful customer experiences.
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
  • We offer a competitive total rewards package that includes a base salary, a performance bonus, company matching programs (on pension & profit sharing), generous vacation, personal & sick days, personal development funding, maternity leave top-up, parental leave and much more.


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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