Role descriptionLocation:Dallas, TX (5 days onsite)
Role OverviewThe Cloud Operations Engineer L1L15 provides operational support for enterprise cloud environments with a primary focus on Google Cloud Platform GCP The role acts as the first point of engagement for cloud s incidents operational events and service requests while ensuring adherence to ITILaligned service management practices
Shift timings12 PM 8 PM Central Time
Experience RequirementsMinimum 5 years of experience in Cloud Operations Infrastructure Operations NOC IT Operations SRE Operations or Cloud Support environments
Key Roles and Responsibilities- Monitor cloud infrastructure and respond to s from enterprise monitoring tools
- Perform L1 and L15 incident triage troubleshooting and remediation
- Manage incidents requests and operational tasks through ServiceNow
- Support GCP Compute Engine IAM VPC DNS Storage Load Balancing VPN and Logging services
- Participate in major incident bridges and war rooms
- Execute runbookdriven operational activities and health checks
- Support change reviews risk assessments prepost implementation validations and approved operational changes
- Maintain SOPs runbooks KEDB articles and knowledge of repositories
- Provide shift handovers and operational reporting
- Identify automation toil reduction and service improvement opportunities
Primary Skills- Google Cloud Platform GCP
- Linux Administration
- Basic Networking TCPIP DNS VPN Routing Firewalls
- Preferred Optional Skills
- AWS and Azure exposure
- Kubernetes GKE
- Docker
- Terraform Infrastructure as Code
- GitHub Azure DevOps Jenkins
- Ansible and workflow automation
- Cloud Security and Governance
- Certifications Preferred
- Google Associate Cloud Engineer Google Professional Cloud Architect
