Senior Applications Specialist We are seeking a
Senior Applications Specialist to support critical servicing and contact center platforms, including the
Shaw Spectrum Platform, that enable daily operations across Loan Servicing, Originations, and related teams. This role partners closely with business stakeholders to deliver system stability, configuration, automation, and continuous operational improvement.
What You'll Do - Oversee the daily operations and administration of the Shaw Spectrum Platform and related contact center systems.
- Manage system configuration including workflows, forms, data points, screens, activities, and user-defined fields.
- Administer and support core servicing technologies, including:
- Shaw Spectrum (Collections module and servicing tools)
- Payment solutions (e.g., Speedpay, MoneyGram, XTCM)
- Repo, remarketing, and skip-tracing software platforms
- Provide troubleshooting, system support, and issue resolution for hosted and on-premise applications.
- Partner with Loan Servicing, Originations, and other business units to optimize workflows, improve efficiencies, and support operational goals.
- Analyze system usage, metrics, and business needs to recommend and implement technology-driven solutions.
- Support special projects and system enhancements as assigned.
Who You Are The Systems Problem Solver: You enjoy digging into systems, configurations, and workflows to solve business challenges and improve day-to-day operations.
The Business Partner: You build strong working relationships with multiple departments and understand how technology supports operational outcomes.
The Detail-Driven Specialist: You are highly organized, accurate, and reliable, with a strong attention to detail and commitment to system integrity.
The Continuous Improver: You think critically about processes, identify opportunities for automation or improvement, and propose thoughtful solutions.
Qualifications Experience - Minimum of 3+ years of experience in a call center or servicing environment.
- Shaw Systems / Shaw Spectrum experience strongly preferred, including workflows, forms, and GUI configuration.
- Experience supporting servicing, collections, or originations platforms within a financial services environment preferred.
Education - High School Diploma or equivalent required
- Bachelor's degree preferred (or equivalent combination of education and experience)
Skills & Abilities - Strong analytical and problem-solving skills.
- Advanced proficiency in Microsoft SQL (2019/2022) and Microsoft Office tools (Excel, Word).
- Ability to analyze metrics and assess operational impact.
- Strong written and verbal communication skills.
- Demonstrated professionalism, integrity, and ability to maintain confidentiality.
- Comfortable working independently while managing multiple priorities.
Location & Work Environment - Location: This role is hybrid at our Coppell, TX location.
- Hybrid: Mostly remote with periodic in-office work as needed.
