The Customer Retention team drives targeted outreach to small and medium business owners. We focus on building meaningful engagement through personalized, multi-channel communication. This role plays a key part in supporting the development, testing, and deployment of email and phone campaigns across Salesforce Marketing Cloud (SFMC) and Salesforce Sales Cloud.
Key ResponsibilitiesDevelopment- Build, test, and deploy campaign journeys in SFMC for email and phone programs, including triggered, recurring, and ad-hoc sends.
- Configure and maintain CloudPages, forms, and preference centers to support data capture and campaign functionality.
- Create and manage audience segmentation, synchronized data extensions, data entry events, and automations.
- Maintain campaign assets, templates, and shared data extensions across USPS Business Units, ensuring governance, naming standards, and quality control.
- Set up and manage end-to-end data integrations, including automated Databricks-to-SFMC data transfers, with thorough testing, validation, and monitoring.
- Build automated campaigns using real-time or near-real-time triggers originating from Salesforce or Databricks.
Quality Assurance (QA)- Conduct full QA across journeys, data flows, segmentation logic, CloudPages, and campaign assets.
- Troubleshoot automation errors, send issues, data discrepancies, and integration breaks across SFMC, Sales Cloud, SFTP, and APIs.
- Monitor email deliverability, IP warming processes, and compliance with CAN-SPAM and data privacy guidelines.
- Document build steps, maintain QA checklists, runbooks, and processes for repeatable execution.
Functional / Operations- Partner with internal teams to conduct campaign reviews, deployment readiness checks, and production QA sign-offs.
- Support campaign project planning, coordinate deployment timelines, and collaborate with both internal teams and external stakeholders.
- Monitor campaign performance post-deployment; handle issue resolution and support analytics/reporting activities.
- Ensure accuracy, consistency, and timely delivery of all outbound marketing campaigns across channels.
Required Experience & Skills- Experience managing Salesforce Sales Cloud integrations with Salesforce Marketing Cloud (Journey Builder, Email Studio, Automation Studio).
- Proficiency with SFMC data management, SQL, and AMPscript.
- Familiarity with email deliverability practices and tools (e.g., Google Analytics, Validity Everest/Return Path).
- Strong understanding of campaign workflows, governance, and quality control across multiple brands or business units.
- Experience with Einstein features such as Send Time Optimization and Engagement Scoring, and ability to apply them in journey design.
- Exceptional attention to detail and strong troubleshooting skills.
- Ability to work cross-functionally and manage multiple projects in a fast-paced environment.
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of
California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.
The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:
$64,000-$124,200 USD
