AppDirect

Revenue Operations Manager

AppDirect$80K — $110K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years in sales, business, or revenue operations with a focus on process improvements in fast-paced settings.
  • Expertise in CRM workflow auditing and identifying operational bottlenecks.
  • Experience with HubSpot or Salesforce is strongly preferred.
  • Proficient in creating operational risk frameworks and measuring workflow efficiency.
  • Bachelor's degree or equivalent focused on finance or operations.
  • Familiarity with revenue recognition standards (ASC 606) is advantageous.

Responsibilities

  • Act as a primary user and key finance liaison for CRM systems and revenue workflows.
  • Design and enhance revenue operation processes for scalability on a global scale.
  • Collaborate with various departments on the quote-to-cash processes and pricing accuracy.
  • Identify risks in operations and develop frameworks to measure performance.
  • Analyze data and produce reports to improve visibility into revenue drivers.
  • Standardize dashboards and reporting for effective decision-making.
  • Undertake additional duties as required.

Benefits

  • Work in a hybrid format allowing flexibility between remote and in-office work.
  • Collaborate with diverse teams across North America and globally.
  • Engage in a role that offers strategic and operational influence.
  • Opportunity to build scalable processes in a growing organization.
Full Job Description
About You

You are a highly analytical, organized, and process-oriented operations professional who thrives in fast-moving environments. You enjoy building structure where none yet exists and have a knack for turning ambiguity into scalable, repeatable processes. You think strategically while also rolling up your sleeves to drive execution. You're energized by cross-functional collaboration and have a passion for optimizing the systems and workflows that power revenue growth.

This role is based in our Canada office and supports a global organization, requiring collaboration across teams in North America.

What You'll Do and How You'll Have an Impact
  • Serve as a power user and key finance stakeholder for CRM systems (Hubspots or SFDC) and revenue operations workflows, including configuration, automation, data governance, and ERP integrations (e.g., NetSuite);
  • Design, document, and continuously improve revenue operations processes and standards to support a scalable, global revenue function;
  • Drive cross-functional alignment by partnering with Sales Operations, Legal, Finance, and Product on quote-to-cash workflows, bookings accuracy, and pricing updates;
  • Identify operational risks, develop performance measurement frameworks, and build models to evaluate workflow effectiveness;
  • Analyze data and deliver reporting that enhances visibility into operational performance and key revenue drivers;
  • Standardize dashboards, reporting, and tracking to support leadership decision-making;
  • Perform other duties as assigned.

What We're Looking For
  • 6+ years of experience in sales operations, business operations, revenue operations, or a related field, with a track record of driving process improvements in complex or high-growth environments;
  • Proficiency in CRM workflow auditing and friction or bottleneck identification;
  • Experience in HubSpot or SFDC is highly desirable;
  • Ability to identify operational risks, design process measurement frameworks, and model workflow and workforce efficiency;
  • Bachelor's degree or equivalent experience in finance, operations, or a related field;
  • Basic understanding of revenue recognition standards (ASC 606) is a plus.

#LI-Hybrid

About AppDirect

AppDirect is a cloud service commerce company founded in 2009. The company provides a cloud service marketplace and management platform that enables companies to distribute web-based services. AppDirect's platform is designed for businesses of all sizes, from small startups to large enterprises, and it offers a range of services, including billing and invoicing, subscription management, and analytics. The company has offices in San Francisco, Montreal, Munich, London, and Sydney.
Learn more about AppDirect
Size
1,000 employees
Industry
Founded
2009

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