Chief Operating Officer (COO)

Skdk

$250K — $285K *
Business Services
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 15+ years of senior operations, HR, or business management experience in a similar-size agency or firm
  • Proven success in managing multi-office operations and building scalable systems
  • Deep expertise in HR strategy, talent development, compensation, and employment law
  • Strong financial acumen in budget development and P&L responsibility
  • Demonstrated ability to manage complex compliance across regulatory and legal domains
  • Exceptional CEO and stakeholder management skills
  • Experience with enterprise systems like HRIS and project management systems
  • Commitment to diversity, equity, and inclusion within organizations

Responsibilities

  • Lead all HR strategy, talent development, recruitment, and compensation decisions
  • Advise senior leadership on personnel matters and organizational development
  • Direct recruitment and compensation strategy to align with firm growth
  • Partner with the Chief Equity & Inclusion Officer on firmwide DEI initiatives
  • Oversee multi-office operations for SKDK's locations
  • Manage compliance across regulatory requirements
  • Collaborate with CFO on budget forecasting and financial planning
  • Support operational integration of new acquisitions and technology
  • Manage project management systems and oversee AI training and operations

Benefits

  • Comprehensive health, vision, and dental insurance coverage
  • Paid parental leave
  • Generous time off including vacation and holidays
  • 401(k) with employer contributions
  • Reimbursement for cellular service and public transportation
  • Professional development opportunities and career guidance
  • Participation in Employee Resource Groups
  • Collegial and supportive office environment
Full Job Description
Overview

The Opportunity

We seek an exceptional Chief Operating Officer to serve as a trusted strategic partner to our CEO and Partner Group and manage the operational foundation that enables SKDK's continued growth and excellence. This is a pivotal leadership role that will directlyimpacthow effectively SKDK executes its vision, scales its capabilities, and serves its clients across multiple offices and service lines. The COO will take ownership of human capital strategy, regulatory compliance, multi-office operations, and critical business systemsworking collaboratively with the CEO and Partner Group to drive organizational excellence.

What We're Looking For

We seek a leader who combinesoperational rigor with people-first values, someone equally comfortable with spreadsheets and meaningful conversations. You should be strategic enough to help shape firmdirectionyet hands-on enough to execute details that matter. The ideal candidate bringsenergy, sound judgment, and proven problem-solving abilityknowing when to escalate versus when to decide independently. You must thrive as a collaborative partner to our CEO and Partner Group while earning respect across all levels of the organization.Above all, wewant someone who understands that great operations enable great client work, and who takes pride in building a firm where talented people want to build their careers.

Key Objectives

  • Build and execute a world-class people strategythat attracts, develops, andretainstop talent across all offices and service lines

  • Drive operational efficiency and scalabilityacross Washington D.C., New York, Boston, Albany, and Los Angeles and future locations whilemaintainingconsistent quality and culture

  • Ensure regulatory compliance and risk managementacross HR, tax, legal, and financial domains

  • Enable partner productivityby removing operational friction and freeing leadership to focus on firm growth, clientdeliveryand business development

  • Establish governance frameworks andpoliciesthat reflect SKDK's commitmentto growth and an inclusive workplace.

Responsibilities

Primary Responsibilities

People & Talent

  • Lead all HR strategy, talent development, recruitment, and compensation decisions

  • Advisethe CEO, partners, and senior leadership on personnel matters, performance management, and organizational development

  • Direct recruitment and compensation strategy to align with firm growth and market competitiveness

  • Partner with the Chief Equity & Inclusion Officer to advance firmwide DEI initiatives

Operations & Compliance

  • Oversee multi-office operations for SKDK's Washington D.C., New York, Boston, Albany, and Los Angeles locations

  • Manage compliance across regulatory requirements (FARA, employment verification, lobbying disclosures, SOX audits, subpoena processing)

  • Partner with external counsel on legal matters, contract management, and client/vendor/contractor relationships

  • Direct policy development and ensure consistent implementation firm-wide

  • Manage firm insurance, benefits administration (HRIS/UKG), and employment verification

Finance & Administration

  • Collaborate with CFO on budget forecasting, financial planning, and SOX compliance

  • Execute media insertion orders and manage client billing workflows

  • Ensure audit readiness and financial transparency across all offices

Strategic Initiatives & Technology

  • Manage project management systems (Workfront) and oversee AItraining and operations

  • Partner with IT on firm technology needs and digital transformation

  • Coordinate tax requirements and processing with external specialists

  • Support the firm's growth through operational integration of new acquisitions, services, products, and technology.

  • Experience working with technology teams focused on innovation, cyber security, and AI adoption.

Qualifications

Required Qualifications

  • 15+ years of senior operations, HR, or business management experienceat a similar-size agency, professional services firm, or organization, with a proventrack recordof helping those organizations scale and grow

  • Proven success managing multi-office operationsand building scalable systems, policies, and processes

  • Deepexpertisein HR strategy, talent development, compensation, benefits, and employment law

  • Strong financial acumenincluding budget development, forecasting, and P&L responsibility

  • Demonstrated ability to manage complex complianceacross regulatory, tax, and legal domains

  • Exceptional CEO and stakeholder management skillswith ability to influence without direct authority and build credibility across all organizational levels

  • Excellent communication and interpersonal skills 6strategic, clear, and persuasive

  • Experience with enterprise systems(HRIS, project management, financial systems)

  • Bachelor's degreerequired; MBA, SHRM certification, or equivalent advanced credential preferred

  • Commitment to diversity, equity, and inclusionand experience advancing these values within organizations

  • Sarbanes-Oxleyexperiencewelcome.

BenefitsSKDK is committed to pay equity. SKDK believes the target base compensation in this role is between $250,000-$285,000. In addition to base salary, SKDK considers other key components as part of total compensation, including but not limited to an annual discretionary bonus, commission on new business, and a comprehensive benefits package. Actual base compensation is influenced by a wide array of factors, such as skillset, level of experience, and location.SKDK provides a generous benefits package including excellent coverage for health, vision, and dental insurance premiums; paid parental leave; time off including vacation, holidays, and sick time; 401(k) with an employer contribution, reimbursement for cellular service, public transportation benefits, and additional benefits.SKDK believes in the growth and development of all our employees and therefore we offer:
  • Professional development and career guidance
  • Opportunities for advancement
  • Participation in Employee Resource Groups
  • A collegial and supportive office environment

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