Scotiabank

Manager, Onboarding

Scotiabank$80K — $110K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years' experience in customer-facing digital product management
  • Proven experience managing technology products from inception to delivery
  • Familiarity with Product Management, Agile/Scrum, Engineering, and UX/UI Design
  • Strong problem-solving skills to enhance customer and business value
  • Excellent organizational, technical, and analytical skills
  • Curious mindset to drive innovation in uncertain environments
  • Exceptional verbal and written communication skills

Responsibilities

  • Champion a customer-focused culture to enhance client relationships
  • Own the full delivery process from discovery to optimization
  • Lead problem discovery using data and user research
  • Collaborate with Design and Engineering on viable product solutions
  • Define customer and business values through objectives and metrics
  • Track and analyze key performance indicators with Analytics
  • Participate in customer interviews and usability testing

Benefits

  • Inclusive culture promoting diversity, equity, and allyship
  • Commitment to accessibility and workplace accommodations
  • Opportunities for upskilling and professional development
  • Comprehensive rewards program starting on day one
  • Engagement opportunities within the community through internal programs
Full Job Description
Requisition ID: 262663

The Role:

As a member of the onboarding product team, you will play a key role in the end-to-end onboarding journeys of products across all platforms. Leveraging your ability to organize and motivate teams, you will work with other Product Managers, Bank Stakeholders, Software Developers, and Designers to translate the client journey directives into actionable backlog deliverables. You will follow the roadmap through to completion while ensuring all activities conducted follow governing regulations, internal policies and procedures.

Is this role right for you? - In this role you will:

  • Champion a customer-focused culture that deepens client relationships and leverages broader Bank capabilities, systems, and insights.
  • Own the end-to-end delivery of the roadmap, from discovery through launch and optimization.
  • Lead problem discovery to understand customer needs, pain points, and journey friction, informed by data, user research, and industry best practices.
  • Collaborate with Design and Engineering to translate insights into clear, viable product solutions.
  • Define customer and business value by establishing objectives and key results (OKRs), and communicate the value proposition through clear, data-driven materials.
  • Work with Analytics to track, analyze, and act on key performance indicators (e.g., funnel performance, activation, and engagement).
  • Collect and synthesize internal and external data to inform product decisions, establish baselines, and measure impact.
  • Participate directly in customer interviews and usability testing to validate problems, test ideas, and refine features and designs.
  • Maintain a well-prioritized product backlog; write clear user stories; and actively participate in sprint planning, reviews, and day-to-day agile ceremonies.
  • Work closely with scrum teams to clarify requirements, unblock decisions, and support effective delivery.
  • Build strong relationships with business and control-function stakeholders to ensure requirements are translated into compliant, intuitive customer journeys; manage expectations through effective communication.
  • Apply the Bank's risk appetite and risk culture in day-to-day product decisions.
  • Operate in alignment with Scotiabank's Values, Code of Conduct, and Global Sales Principles, ensuring appropriate controls to manage operational, compliance, AML/ATF/sanctions, and conduct risk.
  • Contribute to a high-performance, inclusive, and collaborative team environment.


Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

  • You have 3+ years of experience in a role building customer facing digital products
  • You have managed a technology product or a digital journey end-to-end, from inception to delivery
  • You are knowledgeable about multiple functional areas such as Product Management, Agile/Scrum, Engineering, UX/UI Design, Sales and Marketing, Finance
  • You are a master of identifying and solving ambiguous problems to drive customer and business value
  • You have excellent organizational, technical and analytical skills with strong attention to detail
  • You have a curious and experimental mindset to drive innovation amidst uncertainty
  • Your verbal, written and visual communication skills are exceptional, with the ability to engage and influence stakeholders at all levels in the organization
  • Experience in financial services considered an asset
  • Engineering, Computer Science or Business degrees considered an asset


What's in it for you?

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
5 Year Trend
+7%
NASDAQ

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