Requisition ID: 267598
The Manager contributes to the overall success of the GHR Risk Management team by supporting the execution and sustainability of the Operational Risk Program across Global HR, ensuring specific individual goals, plans, and initiatives are delivered in support of the team's business strategies and objectives. Ensures all activities conducted comply with governing regulations, internal policies, and procedures.
The incumbent is responsible for supporting Operational Risk Management programs, methodologies, and tools within the GHR Risk Management model including but not limited to New Initiative Risk Assessments, End User Computing, operational resilience, issue management, risk reporting, and related non-financial risk metrics. Within this Operational Risk mandate, the incumbent has accountability for supporting the GHR Third-Party Risk Management program, including coordination, monitoring, assessments, reporting, and escalation of third-party risk activities that impact Global HR.
Will work closely with GHR teams, country stakeholders, and enterprise partners to provide operational risk support, guidance, challenge, and recommendations to bring action plans and issues to closure. This includes ensuring root causes and associated risks are addressed in a timely and effective manner to prevent recurrence and mitigate risk, including risks arising from third-party arrangements, outsourced services, supplier controls, and related operational processes.
Will interact with relevant stakeholders through email, meetings, presentations, and conference calls, and will escalate delays, emerging risks, control gaps, or third-party risk concerns in a timely manner.
Is this role right for you? In this role you will:- Provide subject matter expertise and collaboration in support of the Operational Risk Program, including the establishment and assessment of appropriate controls that support business objectives, increase productivity, mitigate risk, and promote a consistent customer and employee experience.
- Execute activities related to Operational Risk Management and Non-Financial Risk Management programs, including but not limited to New Initiative Risk Assessments, Risk Matrices, People Risk/OR9 assessments, End User Computing, operational resilience, issue management, non-financial risk metrics, and applicable Third-Party Risk Management activities.
- Collaborate with HR units and Regional/District/Country resources by coordinating and providing oversight of audit findings, internal control reviews, operational risk issues, and third-party risk-related remediation efforts, ensuring operational deficiencies are addressed and operational soundness is maintained.
- Proactively follow up on commitments and action plans related to Operational Risk, Non-Financial Risk, Compliance, and Third-Party Risk Management programs to ensure timely completion and appropriate supporting evidence.
- Provide support in the event of internal control breakdowns or third-party risk control gaps, including guidance on action plans, escalation of issues, and monitoring of remediation activities.
- Support the Director and Senior Manager on strategic risk initiatives, including enhancements to the GHR Third-Party Risk Management program through process improvements and technology solutions that can be leveraged across GHR countries and aligned with Bank models.
- Provide support and independent review of risk assessments and controls to ensure appropriate risk mitigation measures are in place across supported countries, including controls related to third-party arrangements and outsourced services.
- Identify opportunities for process re-engineering and control enhancement, including strengthening third-party risk governance, documentation, monitoring, and policy alignment.
- Assist in the development and delivery of GHR Risk Management reporting, including RRC and Country Forum updates, KPIs, dashboard benchmarks, operational risk reporting, and third-party risk program reporting.
- Share recommendations focused on automation, AI integration, and best practices to support consistent application of operational risk management and internal controls across Global HR, including effective third-party risk oversight.
- Support the implementation and monitoring of operational risk metrics and indicators to ensure alignment with District/Country risk appetite, including reporting and oversight of relevant third-party risk indicators.
- Support GHR Risk Management teams across countries on projects related to operational risk, non-financial risk, business continuity, operational resilience, issue management, third-party risk management, and related documentation requirements.
- Promote a strong risk culture through coaching, training, and guidance on the Operational Risk Framework, risk management tools, controls, and applicable third-party risk management expectations.
- Act as a strategic partner to senior leadership by supporting the identification, escalation, monitoring, and resolution of operational risk and third-party risk issues.
Do you have the skills that will enable you to succeed? We'd love to work with you if you have: - Bachelor's degree or equivalent experience
- 3+ years of financial services and risk management experience with knowledge of banking products, banking regulations, and financial and operational functions
- Previous experience in Operational Risk Management, Compliance, Audit, or Internal Controls is required or strongly preferred
- Experience with Third-Party Risk Management, vendor risk, outsourcing risk, supplier governance, or related regulatory requirements is considered an asset
- Willingness to travel internationally on a periodic basis
- Superior written, verbal, and interpersonal communication skills; bilingual English/Spanish is an asset
- Strong leadership skills with the ability to manage high-visibility processes involving multiple deliverables and tight deadlines
- Demonstrated ability to work independently and collaboratively with cross-functional teams
- Strong PowerPoint and presentation development skills
- Excellent analytical skills with strong attention to detail and sound decision-making capabilities
- Strong problem-solving and strategic thinking skills with the ability to identify risks and develop customer-focused solutions
- Ability to balance competing stakeholder priorities through a mature, diplomatic approach and strong negotiation and influencing skills
- Excellent time management skills with the ability to quickly shift between priorities and manage multiple tasks simultaneously
- Highly resourceful with a strong ability to research information and a curiosity to learn about processes, risks, and regulatory requirements
- Proactive, self-motivated approach with the ability to work effectively with minimal supervision
- Ability to quickly learn, synthesize information, and translate insights into recommendations and strategies
Location(s): Canada : Ontario : Toronto
