Scotiabank

Manager, Card Operations

Scotiabank • $90K — $110K *
Scarborough, ON M1B 0A1In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in card manufacturing and fulfillment
  • Strong analytical skills with a focus on budget management
  • Expert knowledge of retail banking products and services
  • Ability to manage and motivate teams in a high-performance environment
  • Proficient in utilizing AS400 KS/Host systems and advanced Excel functions
  • Understanding of regulatory and operational risk management frameworks
  • Excellent communication skills, both written and verbal

Responsibilities

  • Lead the daily operations of card production and fulfillment teams
  • Monitor service level agreements with vendors to ensure compliance
  • Oversee inventory management for card production components
  • Manage a $35MM annual budget, providing variance explanations and conducting regular reviews
  • Coordinate audits and validate card plastic inventory processes
  • Drive enhancements for improved service and project execution
  • Foster a culture of operational excellence and regulatory compliance

Benefits

  • Commitment to diversity, equity, inclusion and allyship
  • Accessibility and workplace accommodations
  • Opportunities for professional development through upskilling
  • Competitive rewards program with flexible vacation and personal days
  • Engagement initiatives fostering community and inclusivity
Full Job Description
Requisition ID: 263677

The Role:

Leads and oversees a team managing the daily production and fulfillment of all credit and debit cards and collateral. Responsible for ensuring optimized efficient consistent with Scotia Service standards minimizing the Bank's exposure to risk. Accountabilities include annual budget management of $35MM + annually. Lending, card issuance forecasting, reporting and implementation of system/process enhancements to improve service delivery, tracking and analysis and invoice validation. COUPA Contract ownership and related activities

Is this role right for you? - In this role you will:

  • Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Manages and monitors daily card production volumes and ensures that service level agreements are met by the card issuance, fulfilment and collateral vendors. Manages investigation and resolution of all card production and fulfilment issues for VIP, dailies, and reissues.
  • Oversees and monitors inventory levels for all card plastics, chip modules and collaterals for the production and fulfilment of credit and debit card products. Accountable for projections and forecasting of card issuance volumes for dailies and reissues to ensure all orders for plastic manufactures, chip modules, chip milling/embedding, and collaterals are placed in an accurate and timely manner. Maximizes inventory order price breaks and closely assess inventory expiry timelines. Ensures sufficient supply of cards and collaterals are maintained.
  • Manages the annual budget for all Card Operations expenses such as plastic manufactures, card package collaterals, data processing, courier/postage costs, programming and other related expenses. Performs a monthly review of the Card Operations budget and provides variance explanations to Senior Manager & Finance. Prepares and submits quarterly PST allocation adjustment entries. Validates and authorizes payments for monthly invoices related to Card Operations
  • Performs ad hoc annual audit and validation of all card plastic inventory held at the card production and fulfilment vendor and ensures monthly invoice audit on vendor plastic invoices is completed & included in monthly vendor operations dashboard. Manages the Disaster Resumption Plan (DRP) for the inventory of card plastics, chip modules and collaterals.
  • Initiates and leads implementation of enhancements to improve overall service delivery. Provides expertise and support with the execution and launch of all card and collateral production and fulfilment projects and initiatives. Participates in card package production output validation sessions with Retail Products following project launches.
  • Understands how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. Position: Manager, Card Operations / Credit Cards & Unsecured Lending Operations / Retail Business Banking Operations
  • Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment, communicating vison/values/business strategy and managing succession and development planning for the team


Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

  • Expert knowledge of the Bank's retail products and services
  • Expert knowledge of card manufacturing, personalization, and fulfilment of credit, debit and prepaid cards products
  • Sound understanding of the Bank's operational policies and procedures
  • Excellent knowledge of the Image and AS400 KS/Host systems
  • Strong analytical and accounting skills
  • Ability to interpret and organize data
  • Excellent written and verbal communication skills
  • Exceptional PC skills with high degree of experience with Excel spreadsheets, macros and pivot tables


What's in it for you?

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!


Location(s): Canada : Ontario : Scarborough

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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