As a Team Manager of Customer Success, you'll lead, scale, and inspire a team of CSMs responsible for protecting and growing our most strategic and regulated customers, including large Financial Services, Life Sciences, and other enterprises advancing their AI innovation while navigating strict compliance, governance, and mission-critical digital transformations. WHAT YOU'LL DO • Inspire, develop, and hold accountable a team of high-performing Customer Success Managers. Create clarity around goals and metrics, while coaching through challenging scenarios • Design and drive strategic improvements to scale processes, services, and systems to enable the team to exceed adoption, retention, and growth objectives • Build your team's confidence in Box AI by modeling fluency in intelligent content management, metadata automation, and the AI-first era of work. Ensure CSMs can confidently connect AI use cases to regulated customer workflows • Provide the team with guidance on building and maintaining strong customer relationships; serve as a coach in navigating challenging customer situations through proven Customer Success practices • Partner with sales, renewals, consulting and other cross-functional leadership to drive business outcomes • Be a thought leader and establish executive relationships with key customers • Create a culture of accountability and execution through data driven strategies • Drive successful platform adoption, customer outcomes, retention and expansion goals ultimately improving customer lifetime journey and value • Foster a culture of accountability, inclusion, and grit. Model Box's values and leader mindsets across the team WHO YOU ARE • 6+ years of experience managing customer relationships with a successful track record of driving retention and health • 1+ years of experience managing a team; a natural leader and passionate coach who inspires his/her team to elevate performance • Culture builder who champions belonging, resilience and team cohesion. Leads with transparency, growth mindset and inclusion • Collaborative team player with track record of partnering with sales, product and other cross-functional stakeholders to deliver results, help identify and close new business, and drive retention • Strong understanding of Financial Services, Life Sciences, and regulated industries • Ability to thrive in a high-growth, fast-paced environment and adapt quickly to changing demands • Data-driven decision maker with a strong focus on execution and accountability • Customer obsessed, trusted advisor to key executives, able to articulate business value and influence retention/expansion decisions • Proactive, organized problem-solver with the ability to execute at both the strategic and tactical level; able to roll up his/her sleeves to get things done • Strong operational rigor and effective project management skills; able to drive cross-functional collaboration to achieve results • Tech savvy and excited to learn Box's products; ability to evangelize our intelligent content management solution alongside a team of CSMs • Confident discussing AI trends and Box AI capabilities with executives. Able to coach CSMs to lead AI-first customer conversations and translate innovation into adoption outcomes Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process. At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in.If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply! #LI-HYBRID Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information, check out our benefits and perks. In accordance with OFCCP compliance, here is the Pay Transparency Provision. United States Pay Range $120,500-$150,500 USD