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Job Category
Enterprise Technology & Infrastructure
Job Details
About the Team:Hello! We're the Content Experience team for Agentforce Sales. We are the #1 CRM for sales. We help our customers accelerate growth and boost productivity - from lead management to forecasting to closing revenue. We work closely with product managers, engineers, and the user experience team in an Agile development environment to produce online help, in-app assistance, guides, videos, and more.
Who We're Looking for: Our ideal candidate is passionate about creating comprehensive, accurate, and approachable content for Admin, end user, and developer audiences that helps them understand and connect with complex technical subjects. You enjoy digging into what your audience needs to know to succeed, collaborating closely with cross-functional stakeholders, and working with other writers to create great content.
Responsibilities:Own, create, and maintain documentation and in-app assistance for Salesforce applications, primarily Agentforce Sales and Salesforce Suites.
Required Experience/Skills- 8-10+ years of experience documenting software for Admin and end user audiences
- Ability to write accurate, concise, and approachable content
- Familiarity with Gen AI tools and concepts and a desire to use gen AI to expedite the content development lifecycle
- Excellent project management skills
- Excellent stakeholder management skills
- Experience juggling multiple priorities, defining scope where ambiguous, and setting and managing expectations with content and engineering stakeholders
- Ability to self-manage and self-prioritize to get alignment
- Ability to quickly learn complex technologies
- High standards of quality and attention to detail
- Experience with common XML-based authoring tools, like Markdown, Oxygen, or Flare
- Experience with source control software, such as Perforce or Git
- Excellent problem solver
- Excellent communication and interpersonal skills
- Strong advocate for the customer
- Experience working in an Agile development environment
Desired Experience/Skills- Experience with Salesforce products
- Experience with AI tools used for content creation or management
- Experience creating API documentation and the ability to read and understand code samples
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
