As a Lead Software Engineer- Infrastructure at Commerce, you will be an integral part of our Infrastructure Engineering team. Our team consists of a talented group of individuals with expertise in web operations, systems administration and software engineering. We are charged with designing and creating the foundational technology stack that powers Commerce stores, while building the tools and systems that help engineering teams efficiently develop and deploy Commerce services.

BigCommerce, part of the Commerce brand family, helps merchants increase sales at every stage of their growth. From small startups to mid-market businesses and large enterprises, we provide the leading e-commerce platform. Our customers can then concentrate on what's most important: growing their businesses. We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry.

We are seeking an experienced engineer who blends software engineering skills with developer operations. You might be familiar with this role as a "DevOps Engineer", but at Commerce, we view DevOps as a philosophy - a set of principles that guide how we collaborate, work together and drive results for our business and customers.

Currently you will find us predominantly working in Golang, Ruby, and Scala, backed up by Terraform and Puppet for provisioning and configuration management. We are a remote-first team that values collaboration and prioritizes team over individual achievements, innovative problem solving, and operational efficiency.

What You'll Do:

• Maintain and improve BigCommerce's Development Environment consisting of several containerized services
• Manage cloud hosted VMs in Google Cloud Platform
• Automate repetitive manual processes
• Maintain up to date VMs
• Document technical architecture and user features
• Educate engineers on tool usage and possible process improvements
• Assist in defining the team's roadmap
• Work closely with Engineers to gather requirements
• Create and monitor statistics to observe tooling health and functionality
• Work and collaborate with a distributed teams across the world
• Join the team's on-call rotation

Who You Are:

• At least 7 years experience as an Infrastructure or Software Engineer
• You're a trusted engineer who has completed either a comprehensive software engineering, CS, CE, SW, MIS or equivalent degree, or has relevant work experience
• Knowledge of configuration management systems such as Puppet, Chef, or Ansible (we use Puppet)
• Experienced with Linux systems administration, including solid scripting skills (Ruby) and Bash
• You have a solid understanding of modern programming and design principles
• You write tested, maintainable code that you are proud of and you are committed to keeping code quality high
• A good communicator who works well with geographically distributed teams
• Excited to explore and engage in new languages, tools, and technologies
• Contribute to project discovery, design, and implementation
• Experienced in leading a project initiative
• Comfortable working on several projects
• Desire to work in a collaborative, open environment on an Agile team as a contributor and mentor
• Highly proactive and results-oriented with excellent critical thinking skills

Work Where You Thrive

For candidates based in the Austin, TX or Atlanta, GA Metro area, this role follows a hybrid work model, with three days per week in the office to balance focused individual work and meaningful in-person collaboration.

This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities.

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(Pay Transparency Range: $149,000.00 - $228,000.00)

Compensation Transparency

The national base salary range for this role is posted above in this job post.

Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams.

Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.