The IT Cloud Analyst is a key asset for Cloud resources provisioning and administration. The retained candidate is a strong and collaborative individual who can liaise with a broad range of groups, both within Air Canada and with external IT and business partners for cloud provisioning, configuration, and incident resolutions. The Cloud Analyst has a deep understanding of Cloud infrastructure provisioning and administration with a successful track record of performance, best practices and incident resolutions in fast changing, high pressure, and challenging roles. This position reports to the Senior Manager, Infrastructure and Cloud Services. Responsibilities: • Manage Air Canada instances of cloud infrastructure services and multiple cloud vendors including but not limited to: AWS, Microsoft Azure. • Design, develop, deploy, and maintain cloud-based solutions through Automation tools to meet business service requirements. • Provide subject matter expertise for AWS cloud services to meet business requirements for reliability and business recovery. • Participate in Air Canada Cloud Management Center of Expertise and Governance process. • Support Cloud migration solutions by applying cloud expertise and knowledge to deliver an optimal client experience while minimizing risks and maximizing benefits. • Participation in troubleshooting of Cloud infrastructure issues and provide support during major incidents related to Cloud services. Continuously monitor all Cloud resources access and compliance deviation. • Consult and collaborate with vendors/partners/extended stakeholders in developing or deploying Cloud infrastructure solutions. • Develop, document, and validate policies, processes and/or procedures relating to a variety of Cloud concepts and standards. • Provide performance monitoring and troubleshooting of all the resources using Cloud provider console, web portals or CLI. • Assist with Air Canada project development, design, implementation, maintenance, and analysis as related to Cloud infrastructure. • Provide DevOps CI/CD expertise and best practices for pipeline implementation, including cloud infrastructure deployment. • Work in conjunction with Cloud Technical Architect to ensure all new systems and alterations to existing systems are validated and approved. • Analyze assigned business owner account, cloud usage, and capacity requirements. Qualifications • A relevant University degree/technical certification (and/or relevant experience) • 4+ year's experience in cloud technology with a focus on IT Infrastructure and Operations. • 2+ years of Cloud Operations related experience; significant expertise on the AWS ecosystem of services and products. Azure experience an asset • 2+ years of experience on ITSM processes and tools • Strong understanding of networks, firewall systems, and routing protocols. • Expertise in cloud security best practices and use of firewalls, load balancing, encryption, AD, Federated AD, SAML. • 2+ years of experience in automation tools (PowerShell, Ansible, CloudFormation, Terraform). • Familiarity with the airline industry is an asset, and transportation/logistics background is also an asset. • Excellent analytical and troubleshooting skills; customer-centric, and results-driven. • Strong communication skills both written and verbal • A team player with excellent interpersonal skills and collaborative attitude • Demonstrate punctuality and dependability to support overall team success in a fast-paced environment. Conditions of Employment: Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest. Linguistic Requirements Based on equal qualifications, preference will be given to bilingual candidates.