DescriptionOur Global Business Group at Nova is looking for a Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities, while utilizing company's R&D teams to direct technology development of new products.
Role Responsibilities- Support Nova and End Users service as defined under Nova's warranty and service support agreements
- Maintain proper reporting methods for all activities of customer support as defined by the Service Manager
- Leading equipment escalations in front of customer and the division
- Assist in new equipment installations, "add-ons," and upgrades
- Provide feedback to the US headquarters based on experience gained with customers
- Produce regular reports to customer and Nova management
- Provide customer training and retraining
- Ensure an adequate level of know how among customers' 'users'
- Manage Nova's parts inventory at the locations assigned to this position
- Assist in setting Nova's spare parts stock policy and maintain proper levels of stock in accordance with that policy
- Repair parts and components according to general service policy
- Verify that spare systems are stored properly and are available without delay when needed
- Provide sales support and sales related information
- Maintain customers' information with the utmost confidentiality
- Maintain professional, courteous, and respectful communication with customers
- Collaborate with sales and customer on-site evaluations
- Be familiar with customer operating methods, procedures, and policy
- Adhere to customers' site policies and guidelines with regards to safety, performance and behavior
Requirements- Bachelor's degree in Engineering required (Electrical or Mechanical Engineering preferred), or a minimum of 7 years of relevant experience in lieu of a degree.
- Previous experience working with multi-discipline semiconductor manufacturing equipment, metrology tool experience is plus.
- Comfortable performing basic data analysis using Excel or similar software.
- Ability to interpret data effectively and draw meaningful insights.
- Skilled in creating clear narratives around data-driven findings.
- Confident presenting data insights internally and to customers.
- Knowledge in optics, GUI SW design, and mechanical components.
- Must be able to support a rotating shift schedule, including day and night shifts (7:00 AM - 4:00 PM; 8:00 AM - 5:00 PM or 3:00 PM - 12:00 AM), as well as overtime and weekend on-call assignments.
- Ability to travel US and Internationally and support other customer sites- travel up to 25%.
What will make you succeed in the role?- Working knowledge of integration with different equipment platforms, communication protocols such as SECS/ HSMS
- Understanding of semiconductor practices, safety, ergonomics, and yield requirements.
- Owning a data driven approach in troubleshooting and escalations.
