Customer Success Architect (CSA) team provides technical expertise for the post-sales customer experience. Customer Success Architects are responsible for making sure that our customers are meeting their objectives. They are a vital component of our company's success, working with customers, partners, and product teams to deliver success for our valued customers. CSA supports multiple post-sales roles including GTM, Support, & Product.
What You Will Be Doing- Sigma champion and product expert, customers will look to you for advice and expertise
- Advisor to our customers on technical best practices including
- Sigma best practices and patterns
- Performance and tuning
- Security including SSO, team organization, and row-level security
- Embedded and API access
- Related data products like CDW, ETL, and catalog tools
- Capture product feedback from customers and engage with the product team to improve our product roadmap
- Identify new use cases to grow accounts and find areas where Sigma can provide the most value to ensure renewals
- Cultivate customer references for the marketing team
- Design and develop software solutions for Business Intelligence and analytics products while providing technical expertise for post-sales customer success.
- Working directly with customers to understand business and technical requirements and implementing tailored analytics solutions in customer environments; advising customers on best practices for implementation, performance, security, embedded analytics, and API access; collaborating with Product Managers and Engineering teams to deliver and improve customer solutions;
- Documenting software and technical implementations; monitoring deployed solutions and troubleshooting complex technical issues; and learning product capabilities, release processes, and maintenance procedures to ensure successful customer outcomes.
Qualifications We Need- Minimum 10 years of business intelligence experience working in a customer-facing technical role (customer success or consulting)
- Customer relationship skills
- Experience with database concepts
- Data warehouse experience - cloud data warehouse preferred (Snowflake, Redshift, BigQuery)
- Designing, developing, and writing software and custom solutions using technologies such as JavaScript/TypeScript, SQL, React, GraphQL, and GitHub
- ETL experience
- Experience implementing production business intelligence solutions
- Familiarity with JavaScript and Web Development is a plus
- Bachelor's degree in computer science or related field or equivalent technical experience
- Ability to work remotely full-time with up to 50% travel (eventually)
Qualifications We Want (also, skills you'll learn!)- Experience at a SaaS company or with cloud architectures
- Experience with data analytics business use cases
- Startup experience
Benefits For Our Full-Time Employees:- Equity
- Generous health benefits
- Flexible time off policy. Take the time off you need!
- Paid bonding time for all new parents
- Traditional and Roth 401k
- Commuter and FSA benefits
- Lunch Program
- Dog friendly office
Note: We have an in-office work environment in all our offices in SF, NYC, London and Sydney.
