Job DescriptionAs Community Manager, you will be the primary owner of the Freshworks Community. You are responsible for the quality of the community experience - from moderation and content to member engagement and programming. You will build a community that customers return to, contribute to, and value as a genuine resource for product knowledge and peer connection.
What You'll LeadCommunity Growth - Own the overall community strategy and execution - priorities, governance, progress reporting, and growth
- Manage community guidelines, moderation standards, and escalation protocols to ensure positive user experience
- Own and report on community health metrics: MAU, engagement rate, post volume, response time, and member sentiment
Member Engagement- Build and execute a community programming calendar - AMAs, product spotlights, member spotlights, and thought leadership engagements
- Recruit and nurture community champions and power users who drive organic engagement and growth
- Welcome new members, facilitate introductions, and ensure members see community as a center of thought leadership and learning
Content & Thought Leadership- Curate and create community content - announcements, knowledge base articles, product tips, and thought leadership articles
- Partner with Product and Support to surface community-sourced insights and feedback for continued product improvement
- Ensure the community is a reliable source of Freshworks product knowledge and best practices
Qualifications- 5+ years of community management experience, ideally in B2B SaaS
- Strong ability to execute cross-functional programs with multiple stakeholders
- Hands-on experience with Gainsight or comparable community platforms (Khoros, Higher Logic, Vanilla)
- Strong writer - able to create engaging content that drives participation
- Data-oriented: comfortable building dashboards and reporting on community health
- Experience recruiting and managing community champions or advocacy programs
Additional InformationWe're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions.
If this sounds like a journey you want to be part of, we'd love to meet you. Let's building something refreshing together.
The annual
base salary range for this position is $157,250 - $194,250 Base Salary. This role is also eligible for bonus compensation.
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.
