The roleWe are looking for an entrepreneurial Account Manager with start-up and/or SaaS experience. This role is critical in bridging the gap between our software development teams and our end users. You will act as a trusted advisor to clients, helping them navigate complexity and translate their business needs into impactful outcomes through our platform. If you're passionate about the energy industry and driven to deliver outstanding customer success, we'd love to hear from you.
Responsibilities- Build and maintain strong, lasting relationships with clients, including developers, utilities, and funds, supporting them in integrating Modo Energy's solutions into their strategic decision-making processes while identifying upsell and cross-sell opportunities to drive account growth.
- You will serve as the primary point of contact for a portfolio of clients, focusing on account growth, retention, and achieving revenue targets.
- Guide customers in using Modo Energy's software suite to construct long-term power market scenarios, leveraging your expertise in power markets, while helping clients navigate and interpret complex results and resolving troubleshooting issues.
- Collaborate with team leadership to coordinate resources and support strategic initiatives across the user base, ensuring alignment with client goals and product team insights.
- Gather and communicate client feedback and pain points to the product team, contributing to continuous improvement and the product roadmap.
- Oversee the integration of Modo Energy's software suite into client operations, ensuring smooth adoption, proactively monitoring account health, and taking steps to prevent and resolve potential issues.
- Understand client pain points and convey these back to the product teams to refine product roadmaps according to user needs.Monitor, track, and report on health of software accounts, taking proactive steps to anticipate and resolve incidents before escalation.
- Implement initiatives to promote Modo Energy's software community within the region and foster client engagement.
Qualifications- 4+ years of experience in customer success, account management, or sales, ideally within a SaaS, energy, or tech environment.
- Experience in roles where you have carried a revenue target or have been involved in driving account growth is a key requirement.
- Deep interest and knowledge of SaaS products; interest/experience in power markets/energy transition is a plus.
- Excellent communication skills, capable of explaining complex topics of both technical and non-technical audiences across different seniority levels.
- Strong process management skills, with experience in leading and delivering time-critical projects.
- Confident stakeholder management abilities, able to collaborate cross-functionally to drive new initiatives.
- Self-starter with a creative problem-solving approach.
- Proven ability to analyze, interpret, and derive insights from complex quantitative data.
- Preferred Skills: familiarity with CRM and customer success platforms to monitor client health and track account growth opportunities.
Important Details- For New York Applicants, the salary for this position is $150k per year plus 30% variable.
- We are an in-person company that values collaboration and team culture. Everyone works in the office Tuesday through Thursday, with flexibility to work from home or the office on Mondays and Fridays.
- 25 days annual leave; medical, dental and vision benefits; 401k with optional matching contribution.
