Position SummaryKaseya is looking for a driven and customer-focused Account Manager to join our Commercial Business team, a strategic growth engine supporting IT departments across organizations throughout North America. In this role, you'll partner with customers across SMB, Mid-Market, Enterprise, SLED (State, Local Government & Education), and Channel segments, helping them simplify IT operations, strengthen cybersecurity, and drive business success through Kaseya's industry-leading platform.
Key Responsibilities- Take ownership of a portfolio of commercial accounts, proactively identifying opportunities to expand customer relationships and maximize value across Kaseya's solutions.
- Build trusted relationships with key stakeholders, understanding customer objectives and aligning solutions to their evolving business needs.
- Develop and execute strategic account plans, including regular outreach, business reviews, and proactive engagement to drive retention and growth.
- Identify and execute upsell, cross-sell, and expansion opportunities while consistently achieving revenue objectives.
- Monitor customer adoption and engagement, partnering with internal teams to maximize customer success and long-term value.
- Collaborate closely with Customer Success, Sales Engineering, Marketing, and other cross-functional teams to deliver an exceptional customer experience.
- Maintain an accurate sales pipeline, forecasts, and account activity using Salesforce.
Required Qualifications- 2-5+ years of experience in account management, new client acquisition or a relationship-focused sales role.
- Proven ability to build strong customer relationships and drive commercial outcomes.
- Strong communication, organizational and problem-solving skills.
- A motivated, resilient and coachable mindset with a passion for continuous growth.
Preferred Qualifications- Experience selling or managing B2B SaaS or technology solutions.
- Experience supporting customers across SMB, Mid-Market, Enterprise, SLED or Channel segments.
- Consistent track record of meeting or exceeding sales targets.
- Experience using Salesforce or similar CRM platforms.
- Strong analytical skills and the ability to manage forecasts and account plans.
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