Summary:As a Restaurant Success Manager, Multi-Location (Tier 3), you will be the main contact for a portfolio of multi-location restaurant clients. You’ll ensure their ongoing success through proactive communication, account management, and product expertise. You'll onboard new clients, help them maximize Yelp’s solutions, and collaborate with internal teams to drive outstanding results.
We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes.
What you'll do:
You will oversee a designated group of accounts and serve as their main point of contact throughout the client lifecycle
You will build and maintain strong relationships through regular communication and proactive support
You will master Yelp’s solutions, train clients, share best practices, and recommend tailored products
You will lead new client onboarding to drive early adoption and long-term success
You will gather client feedback and share insights with internal stakeholders
You will analyze client data, prepare custom reports, and communicate key metrics and insights
You will work with Product, Sales, and Support to address client needs and drive improvements
You will embrace feedback and adapt in a fast-paced environment
You will identify and pursue upsell opportunities based on client goals and usage
You will support account initiatives and participate in limited travel as needed
What it takes to succeed:
- You have 3+ years in account in account management, customer success, or client services
- You have proven ability to manage a portfolio of accounts through their full lifecycle
- You have strong verbal and written communication skills with proven follow-through
- You have the ability to interpret data, create reports, and communicate actionable insights to stakeholders
- You have a proven track record of cross-functional collaboration with teams like Product, Sales, and Support
- You have experience managing customer accounts, ideally in SaaS, tech, or digital solutions
- You have a willingness to travel on a limited basis
- You will need access to an individual hardline high-speed internet connection in your workspace. This job cannot be performed using satellite internet or a mobile hotspot
What you'll get:
- Effective your first day: Full medical, vision, and dental coverage
- Mental health support and services via Modern Health
- 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 7 paid wellness days, 12 paid holidays, plus one floating holiday
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- Flexible spending account
- 401(k) retirement savings plan
- Employee stock purchase plan
- Professional development reimbursement
- Work from home reimbursement
- Compensation base salary is $67,000-$95,000 annually
- For more information about US benefits at Yelp, please check out this link
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