Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$140K - $200K *

Empower mission-critical federal systems by leading the design and automation of secure cloud platforms. Drive reliability, mentor engineers, and set technical direction in a collaborative environment...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$117K - $168K *

Join us to deliver exceptional technical support for HPS systems globally. Collaborate with a dynamic team to resolve customer inquiries, enhance satisfaction, and maintain expertise in process contro...

Houston, TXRemote

5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Partner with us to drive innovative security solutions, engaging with customers and partners to address their unique challenges. Leverage your expertise in pre-sales and engineering to enhance operati...

Philadelphia, PARemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Drive collaboration with sales teams to identify prospects and deliver tailored security solutions, addressing technical challenges and enhancing customer engagement through education and presentation...

Dover, DERemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$99K - $132K *

Empower your career by leveraging technology to drive innovative solutions. Collaborate with sales teams to analyze customer needs, architect tailored solutions, and present compelling proposals that...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$99K - $132K *

Join a team that's shaping the future of technology solutions. Leverage your technical and sales expertise to architect innovative solutions that drive business value for enterprise customers in a dyn...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$180K - $230K *

Join our Enterprise team as a Senior Solutions Engineer, driving success for customers by shaping deal strategies, showcasing platform value, and acting as a trusted advisor. Collaborate across teams...

CanadaRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $160K *

Create impactful solutions as a Senior Product Engineer, owning projects from concept to delivery. Collaborate with a dynamic team, leveraging AI tools to enhance development while mentoring peers and...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Business Services

$80K - $107K *

Join us to develop and manage educational resources that enhance Commercial readiness across clinical data solutions. Collaborate with cross-functional teams to translate complex information into acti...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$96K - $148K *

Join a team that's enhancing mission-critical IT services by managing and supporting UNIX/Linux systems in a dynamic environment. Leverage your expertise to implement improvements and ensure robust cy...

Roanoke, VARemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $100K *

Join a team that's redefining telecommunications by providing expert Tier 3 and 4 support, engineering, and deployment for cutting-edge voice solutions. Collaborate with peers and mentor junior member...

RemoteRemote

4 days ago

  •   8 - 10 years exp.  •   Transportation

$120K - $150K *

Elevate your career by designing and delivering innovative video solutions across diverse sectors. Collaborate with teams to create scalable architectures that enhance broadcast, streaming, and cloud...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Empower semiconductor innovation by providing technical expertise and solutions that enhance product development and integration, ensuring customer success through collaborative application developmen...

RemoteRemote

Reposted 1 month ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$115K - $135K *

Engage with engineers and executives to create compelling technical content that showcases innovative CAD solutions. Deliver presentations, demos, and tutorials that highlight product features and the...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$200K - $240K *

Join a dynamic team as you provide technical expertise, drive enterprise opportunities, and architect innovative solutions that meet client needs while showcasing the value of our cutting-edge product...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform enterprise VoIP infrastructure by leading design, engineering, and compliance efforts. Manage complex incidents, mentor technicians, and drive modernization projects while ensuring optimal p...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Partner with us to design and implement secure, scalable network solutions. Leverage your expertise in networking technologies to enhance performance and reliability while collaborating with cross-fun...

Chicago, ILRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$90K - $100K *

Lead the charge in delivering engaging technical training experiences, empowering customers and partners with essential knowledge of IP network technologies. Adapt content and presentation styles to d...

Texas, USRemote

6 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$132K - $208K *

Lead the charge in transforming data center network designs into seamless execution. Drive end-to-end delivery of infrastructure projects, ensuring timely and efficient deployment across multiple site...

Colorado, USRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Drive your career with impactful Terafina implementation projects, collaborating with cross-functional teams to customize solutions, manage integrations, and support clients through all project phases...

Georgia, USRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$142K - $184K *

Champion the development and operational deployment of vehicle firmware, leveraging IoT data to enhance fleet safety and efficiency through collaborative efforts with cross-functional teams...

CanadaRemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Shape the future of software development by engaging with clients to identify and resolve technical challenges, promote best practices, and enhance the adoption of our solutions, ensuring optimal valu...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$115K - $194K *

Lead a dynamic Support Engineering team, enhancing customer experiences through AI-driven solutions, mentorship, and scalable processes while fostering a culture of growth and accountability...

RemoteRemote

Reposted today

  •   Less than 5 years exp.  •   Information Technology

$130K - $155K *

Elevate your career by joining a dynamic team focused on enhancing ingress proxy services. You'll drive security and performance improvements, owning features from design to production while collabora...

CanadaRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Empower innovation by leading the development of production Generative AI solutions. Collaborate with cross-functional teams to design, build, and optimize workflows, ensuring operational excellence a...

Florida, USRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.