Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Manager, Operational Technology Infrastructure
$110K - $130K *
Innovate operational technology infrastructure to enhance manufacturing efficiency, ensuring secure and reliable connectivity across all facilities while leading cross-functional collaboration and str...
4 weeks ago
Senior Manager, GTM Systems Architecture
$135K - $160K *
Lead the evolution of our GTM Systems Architecture, enhancing Salesforce and its tech stack for AI-native workflows. Collaborate with cross-functional teams to build a trusted data foundation and driv...
2 weeks ago
Engineering Manager, Governance & Access
$150K - $180K *
Empower our team to build innovative security and governance solutions, shaping access management for both human and agent users. Lead a small, dynamic group as we define architectural foundations and...
3 weeks ago
$130K - $150K *
Take ownership of transformative AI solutions by embedding within business units, identifying key operational challenges, and rapidly delivering demonstrable results that drive adoption and innovation...
1 week ago
$220K - $288K *
Unlock potential by leading technical discovery and crafting data solutions that drive business outcomes. Collaborate with sales and partners to present innovative data architectures and deliver impac...
6 days ago
$135K - $160K *
Drive technical solutions and support enterprise Proof of Concepts, collaborating with sales teams and channel partners to address complex customer needs and showcase the innovative potential of datab...
Reposted 4 weeks ago
Senior Systems & Security Engineer
$110K - $130K *
Empower our IT environment by enhancing security and reliability through hands-on systems engineering, cybersecurity, and incident response. Collaborate across teams to design, implement, and manage s...
4 days ago
Senior Application Engineer - Ultrapure Water & Microelectronics
$109K - $154K *
Lead the design and implementation of innovative Ultra Pure Water solutions, managing client relationships and project lifecycles. Collaborate with cross-functional teams to deliver tailored engineeri...
6 days ago
Senior Application Engineer - Ultrapure Water & Microelectronics
$109K - $154K *
Shape the future of water treatment by leading innovative solutions in ultrapure water systems. Collaborate with global teams to manage proposals and engage clients, ensuring technical excellence and...
6 days ago
Software Engineer - Mercury Command
$122K - $176K *
Lead the charge in evolving a cutting-edge financial assistant, enhancing user experience through innovative features and AI integration while collaborating with cross-functional teams in a dynamic st...
1 week ago
$270K - $300K *
Elevate your career by owning a territory for enterprise accounts, driving complex sales cycles, and building AI solutions. Collaborate with cross-functional teams to deliver value and scale innovativ...
3 days ago
Principal Consultant - Service Cloud Voice Architect
$135K - $160K *
Lead the design and delivery of innovative Service Cloud Voice solutions, guiding clients through contact center modernization and AI adoption. Collaborate with teams to create scalable, secure archit...
3 weeks ago
$150K - $220K *
Oversee a specialized team to ensure AI safety in biological research, addressing dual-use risks and providing expert guidance on complex cases while mentoring junior specialists and advising clients...
1 week ago
Lead Infrastructure Engineer - Hybrid Cloud & Automation Solutions
$130K - $155K *
Optimize and implement secure, scalable infrastructure solutions across Windows, Citrix, AWS, and Azure. Collaborate with teams to drive automation and design zero-trust architectures, enhancing infra...
3 weeks ago
Lead Infrastructure Engineer - Hybrid Cloud & Automation Solutions
$130K - $155K *
Optimize and implement scalable, secure infrastructure solutions across Windows, Citrix, AWS, and Azure. Drive automation and collaborate with teams to design zero-trust architectures, enhancing infra...
3 weeks ago
Business Development Engineer (BDE), US Marine Corps
$100K - $140K *
Support the U.S. Marine Corps by bridging technical radio capabilities with defense needs. Collaborate with engineering teams to demonstrate and evaluate advanced communication systems in diverse oper...
4 days ago
$120K - $145K *
Unlock potential by leading power systems engineering for transmission protection. Drive compliance, enhance reliability, and guide teams in innovative solutions to shape the future of energy with adv...
2 weeks ago
Senior Reliability Engineer - Veza
$114K - $195K *
Transform infrastructure reliability by leading innovative projects, architecting scalable solutions, and collaborating cross-functionally. Drive technical excellence and mentor teams while ensuring o...
6 days ago
Renewable Senior Performance Engineer
$118K - $180K *
Join a dynamic team to analyze solar PV energy yield assessments for utility-scale projects. Lead performance modeling and mentor engineers while expanding expertise across various renewable energy te...
3 weeks ago
Senior Sales Executive - Canadian Federal Government
$110K - $130K *
Transform the future of legal and compliance solutions for the Canadian Federal Government by driving sales, educating clients on AI technology, and building strategic relationships with key stakehold...
Reposted 3 days ago
Staff Systems Engineer - KSA C4I
$131K - $243K *
Drive modernization initiatives by joining a dynamic team focused on designing advanced C4I systems. Contribute to architecture definition, requirements governance, and system documentation while coll...
1 week ago
Sr. Workday Analyst, HR Systems
$110K - $130K *
Lead the charge in optimizing and configuring the Workday platform, enhancing HR operations through expert management of Core HCM, Absence, and Time Tracking. Collaborate cross-functionally to drive s...
2 weeks ago
Senior Systems Engineer (Southeast Region) - Hybrid Cloud Storage
$235K - $265K *
Play a key role in driving customer success by designing scalable data management solutions. Collaborate with sales and technical teams to deliver innovative architectures for diverse workloads across...
2 weeks ago
$128K - $160K *
Lead the charge in delivering innovative AI and automation solutions, translating complex business needs into technical designs. Collaborate across teams to enhance productivity and drive continuous i...
1 week ago
$90K - $100K *
Analyze sales data and trends to support the sales team, optimize performance, and drive strategic decision-making. Collaborate across departments to enhance processes and deliver impactful reports an...
5 days ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.