Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$108K - $162K *
Champion customer support by managing maintenance services and operations. Lead a team to ensure timely resolutions and enhance product performance while utilizing technical expertise and strategic pl...
3 weeks ago
$110K - $130K *
Elevate your career by designing and developing scalable cloud-native applications. Collaborate with cross-functional teams to enhance Workforce Management and Customer Experience solutions using mode...
6 days ago
$90K - $110K *
Grow your career with a dynamic team focused on generating new business in the public sector. Utilize a consultative sales approach to build relationships and deliver tailored solutions, driving reven...
1 week ago
$95K - $115K *
Champion customer success by leveraging your expertise in Solutions Consulting to drive impactful engagements, support sales strategies, and deliver tailored solutions that align with client needs and...
5 days ago
$160K - $180K *
Collaborate with partners to build a robust technical foundation for channel sales. Enable engineers to independently deploy solutions, ensuring technical readiness and driving measurable success in p...
1 week ago
$75K - $90K *
Elevate your career by ensuring top-notch quality in technical deliverables. Collaborate with stakeholders to enhance cybersecurity documentation and support critical DoD programs while maintaining hi...
Today
$95K - $115K *
Champion project delivery by overseeing HV cable testing projects across North America. Ensure alignment with client expectations while managing resources, schedules, and budgets for successful comple...
Reposted 1 week ago
Account Executive - Workday Smart Products
$100K - $120K *
Lead business development initiatives by building strategic partnerships and networks. Drive revenue growth through consultative selling and effective stakeholder management while fostering a collabor...
Today
$95K - $115K *
Drive revenue growth and customer retention by executing strategic account plans for diagnostic solutions in the Immunodiagnostics Division, fostering partnerships with key stakeholders in healthcare...
Reposted 4 days ago
$80K - $95K *
Advance energy efficiency initiatives by analyzing data, optimizing building performance, and collaborating with teams to reduce costs and support sustainability goals. Drive impactful solutions in en...
2 weeks ago
$110K - $130K *
Lead the charge in transforming client challenges into innovative Salesforce solutions. Collaborate with stakeholders to design, demo, and scope projects, ensuring seamless transitions to delivery whi...
1 week ago
$130K - $160K *
Drive the development of autonomous AI systems that enhance decision-making across platforms. Shape AI architecture, integrate tools, and lead the creation of impactful AI solutions from concept to pr...
3 weeks ago
$110K - $130K *
Drive your career forward as a Senior Business Analyst, collaborating with cross-functional teams to consolidate payment gateways and enhance the US Payments landscape through innovative solutions and...
2 weeks ago
Solution Advancement Engineer, Analytics Products
$110K - $150K *
Innovate within the Clinical Insights team as you drive analytics product delivery and AI platform development, collaborating with healthcare clients to shape software solutions and enhance user exper...
1 week ago
$119K - $165K *
Join our team as a Senior Recruiter, driving full-cycle recruiting for Sales, Customer Success, and Partnerships. Collaborate with leaders to enhance our hiring processes and ensure a positive candida...
1 week ago
$135K - $160K *
Champion operational excellence by spearheading IT Business Systems processes, ensuring effective training, governance, and budgeting. Analyze user support data to enhance service delivery across dive...
Reposted 1 week ago
Senior Technology Operations Manager
$115K - $151K *
Transform technology operations by leading financial management, procurement, vendor oversight, and asset management. Drive strategic decision-making and operational excellence to enhance service deli...
1 week ago
Senior Technical Product Manager, IT Service Management
$143K - $169K *
Lead the transition to a modern, AI-native ITSM platform, enhancing service management across teams. Drive employee-centric design, streamline workflows, and ensure seamless integration while maintain...
Reposted 2 weeks ago
Senior Analyst, Sales Strategy & Operations- Remote
$102K - $184K *
Advance your career by owning end-to-end commercial analyses, partnering with key stakeholders to deliver actionable insights. Shape a newly formed analytics function and contribute to innovative meth...
Reposted 4 days ago
$100K - $120K *
Join a dynamic team to oversee and optimize the steel supply chain for modular construction, ensuring cost-effective sourcing and quality through strategic negotiations and capacity management across...
Reposted 2 weeks ago
Protection & Controls Engineer
$95K - $115K *
Lead Protection & Controls projects from kickoff to closeout, ensuring high-quality engineering deliverables and effective customer coordination. Collaborate with teams to manage project risks and del...
1 week ago
Sr. Manager, Enterprise Customer Success - Select
$125K - $169K *
Transform customer outcomes by leading a high-performing team dedicated to leveraging Samsara's solutions. Drive strategic growth while ensuring enterprise clients realize sustained value from their i...
Reposted 1 week ago
ServiceNow Mid-Level Developer
$130K - $150K *
Lead the charge in designing and implementing HR Service Delivery solutions, integrating Microsoft 365 with ServiceNow. Optimize employee experiences through automated workflows and seamless connectio...
5 days ago
ServiceNow Mid-Level Developer
$130K - $150K *
Elevate employee experiences by designing and implementing HR solutions. Lead technical projects, optimize integrations with Microsoft 365, and mentor developers to enhance ServiceNow capabilities and...
1 week ago
$110K - $130K *
Empower cross-functional teams to consolidate payment gateways, leveraging deep USA Payments expertise. Collaborate with stakeholders to analyze requirements, drive migrations, and ensure seamless int...
2 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.