Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Civil Engineer - Mission Critical (REMOTE)
$90K - $145K *
Collaborate within a dedicated team to design and execute innovative civil engineering solutions for Mission Critical Data Center projects in a dynamic environment, engaging with diverse clients and d...
Reposted 3 weeks ago
$100K - $130K *
Unlock your potential as a Senior Financial Analyst, driving financial insights and models to support growth. Collaborate across teams to enhance forecasting accuracy and optimize performance, playing...
4 weeks ago
$150K - $160K *
Champion cloud and application security by enhancing AWS practices, collaborating with cross-functional teams, and driving continuous improvement to ensure secure and compliant environments...
Reposted 3 days ago
Principal Specialist Sales Engineer, Zero Trust Branch - Healthcare/SLED
$175K - $251K *
Lead the charge in transforming customer experiences through innovative cloud security solutions, leveraging your expertise to craft tailored technical presentations and solutions that drive strategic...
Reposted 2 weeks ago
$145K - $175K *
Shape the future of software engineering by leading modernization efforts, solving complex technical challenges, and mentoring teams. Collaborate across product boundaries to enhance system architectu...
Yesterday
Sr. Staff Engineer, Care (Fullstack/Backend)
$150K - $180K *
Innovate the future of architectural strategy by leading technical direction, fostering collaboration across teams, and driving scalable solutions that align with business goals while mentoring senior...
5 days ago
$115K - $150K *
Architect and streamline cloud network infrastructure. Support robust security and connectivity across Azure, OpenShift, and SASE platforms. Collaborate with cross-functional teams, ensuring optimal p...
Reposted 1 week ago
Technical Leader - EMF Engineer
$115K - $130K *
Unlock your potential by leading research on electric and magnetic fields (EMF) and RF exposure. Collaborate with utilities and stakeholders to develop solutions and technical guidance for emerging en...
1 week ago
Senior Director, Global SME Solutions Architecture
$244K - $409K *
Drive the development of a global SME organization, leading regional teams to enhance technical selling and product direction. Transform ambiguity into structure while mentoring leaders and collaborat...
3 weeks ago
$90K - $110K *
Drive the administration and enhancement of Nagios XI monitoring systems, ensuring optimal performance and coverage across diverse environments. Collaborate with IT teams to identify gaps and implemen...
1 week ago
Senior Project Engineer, Turbine
$91K - $146K *
Shape the future of turbine automation in a dynamic team, driving tailored solutions while ensuring project quality, safety standards, and customer engagement. Leverage your expertise to transform des...
Reposted 1 week ago
$95K - $115K *
Champion security excellence by leading initiatives to enhance IT solutions, ensuring the confidentiality, availability, and integrity of information assets while driving secure business growth throug...
3 weeks ago
$79K - $122K *
Empower your career by developing innovative Microsoft 365 solutions. This role involves end-to-end Power Platform development, ensuring compliance, and collaborating with stakeholders to enhance city...
1 week ago
$116K - $125K *
Elevate cybersecurity measures by designing and implementing robust controls for enterprise applications and infrastructure. Collaborate with cross-functional teams to ensure compliance with federal s...
1 week ago
Senior Manager, Network Performance
$133K - $200K *
Lead and elevate analytic approaches to support contract negotiations, drive strategic initiatives, and mentor a skilled team, enhancing provider relationships and regulatory compliance to improve the...
Reposted 1 week ago
Talent Acquisition (Global Team)
$100K - $140K *
Lead full lifecycle recruitment for Sales, ensuring a world-class candidate experience while collaborating with leadership to align hiring strategies and attract top talent in a fast-paced, high-growt...
5 days ago
$110K - $130K *
Grow your career with a dynamic role that combines technical expertise and sales acumen. Engage with clients, scope security assessments, and collaborate with teams to deliver tailored solutions while...
Yesterday
Senior Solution Engineer (Agriculture SaaS)
$93K - $123K *
Engage with enterprise customers to drive complex sales opportunities, leveraging technical expertise and industry knowledge to deliver tailored solutions and compelling presentations that demonstrate...
6 days ago
$180K - $250K *
Innovate the design and delivery of cutting-edge SaaS solutions powered by data, ML, and AI. Own key technical areas driving high-quality product features through collaboration, backend development, a...
Reposted 2 weeks ago
$200K - $500K *
Oversee project coordination and delivery timelines, bridging technical expertise with leadership to ensure efficient collaboration and successful execution of key initiatives within a dynamic develop...
1 week ago
Software Engineer - Data Platform (R37)
$105K - $202K *
Engineer robust data platforms by designing scalable pipelines and APIs that support AI-driven healthcare applications, ensuring high performance, security, and operational excellence in a collaborati...
Reposted today
Senior Enterprise Account Executive, General Manufacturing
$100K - $150K *
Accelerate progress at a dynamic SaaS company by driving revenue growth through strategic sales cycles. Leverage your expertise in complex enterprise solutions to build relationships and exceed target...
6 days ago
$100K - $120K *
Drive enterprise sales by building relationships with large dealership groups. Identify opportunities, navigate complex decision-making processes, and collaborate with internal teams to deliver tailor...
3 weeks ago
Head of Direct Sales (North America & EMEA- remote work)
$150K - $180K *
Drive your career with a leadership role overseeing direct sales across North America and EMEA. Lead a dynamic team focused on customer acquisition, account growth, and renewals while shaping tailored...
3 weeks ago
Staff Backend Engineer, Licensing
$230K - $270K *
Lead technical direction for backend services managing licensing and entitlements. Shape scalable solutions across accounts, ensuring data correctness and operational excellence. Collaborate with Prod...
3 days ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.