Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Virtual Desktop Engineer/Desktop Engineer
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Champion innovative desktop solutions by supporting enterprise-class systems, enhancing service reliability, and collaborating with diverse teams to resolve technical challenges and improve operationa...
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Shape the future of AI by engaging developers and partners to build, test, and launch AI agents on our cutting-edge platform. You'll create technical content, lead workshops, and cultivate feedback to...
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Solutions Architect, Public Sector
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Unlock the potential of AI solutions for U.S. Government clients by leading technical engagements, translating complex challenges into actionable strategies, and delivering impactful demonstrations th...
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Lead the architectural vision for a federal spectrum data platform, optimizing integration and collaboration across teams to enhance federal spectrum management systems and support critical government...
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Manager, District Systems Engineering
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Champion the technical leadership of your district team, guiding them to deliver innovative cybersecurity solutions while fostering customer relationships and ensuring value realization from investmen...
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Senior Sales Solution Engineer
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Elevate customer experience by leading technical engagement during pre-sales. Utilize deep knowledge to craft solutions, mentor peers, and ensure seamless transitions, while remaining adaptable in a f...
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$90K - $140K *
Pioneer innovative AI solutions by designing agentic systems, governing quality, and mentoring engineers. Collaborate across technical, domain, and business axes to translate complex requirements into...
6 days ago
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Lead the charge in optimizing production infrastructure for a high-throughput application. Manage AWS deployments, enhance availability, and drive critical initiatives impacting millions of users glob...
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$184K - $276K *
Elevate the execution of large-scale technology initiatives, leading cross-functional teams to translate business goals into effective technical solutions. Drive delivery accountability while connecti...
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Enterprise Solutions Consultant
$120K - $160K *
Accelerate progress at acquiring new enterprise customers through consultative sales, building executive relationships, and leading complex multi-solution deals in cybersecurity, cloud, and managed se...
1 week ago
Enterprise Solutions Consultant
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Lead the charge in acquiring new enterprise customers across diverse technology solutions. Drive complex sales cycles, build executive relationships, and deliver tailored solutions while focusing on n...
1 week ago
Enterprise Solutions Consultant
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Accelerate progress at the forefront of enterprise solutions sales, driving new business development across cybersecurity, cloud, and AI technologies. Build executive relationships and lead complex sa...
1 week ago
Sr. Systems Engineer - Live Virtual Constructive (LVC) Training Systems - PMA 205
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Unlock your potential with a role that drives innovation in engineering solutions for advanced training systems, utilizing systems engineering expertise in a collaborative environment to enhance naval...
Reposted 6 days ago
Specialist, Software Engineering
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Innovate the future of healthcare technology by developing scalable applications that streamline specialty prescriptions. Collaborate with a skilled team to enhance user experience and drive efficienc...
2 weeks ago
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Empower business growth by developing strong customer relationships and driving revenue. As a key player, you'll strategize account management, identify market opportunities, and ensure customer satis...
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Empower your career by driving strategic sales initiatives within large healthcare organizations. Own the full sales cycle, build executive relationships, and position a leading clinical collaboration...
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Partner with us to drive enterprise growth by managing client relationships, aligning strategies, and maximizing value across accounts. Lead cross-functional teams to deliver exceptional outcomes and...
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Senior Electrical Engineer 1 - Nuclear
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Lead the design and analysis of electrical systems for nuclear power plants. Collaborate with engineers and vendors to ensure project success, focusing on reliability and compliance. Engage in trouble...
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Technical Consultant Subject Matter Expert (SME) I
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Shape the future of geospatial solutions by providing expert technical guidance and support to clients and teams. Drive project success through operational excellence, client relations, and innovative...
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Forward Deployed Engineer - TX
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Join a team that's redefining data solutions by solving real-world challenges in AI and HPC. As a key technical expert, you'll drive innovations directly within client environments, ensuring seamless...
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Principal Sales Engineer - Federal
$175K - $251K *
Transform the future of public sector security by leading technical sales, engaging with Federal entities, and driving innovative solutions for Zero Trust transformations through expert guidance and c...
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$120K - $145K *
Lead the charge in product marketing by crafting compelling narratives and assets that resonate with security practitioners, driving impactful launches and competitive intelligence to elevate market p...
6 days ago
Senior Structural Engineer 1 - Nuclear
$84K - $129K *
Empower your career by joining a dynamic team in structural engineering, tackling innovative projects in nuclear facilities. Collaborate, guide, and utilize advanced tools to design and analyze struct...
2 weeks ago
$116K - $194K *
Elevate your career by joining a dynamic engineering team focused on ATM and TCR technologies. As a key technical specialist, you'll enhance customer-facing banking services through innovative solutio...
4 days ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.