Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$68K - $109K *

Join a dynamic team to enhance customer operations and drive improvements through field service. You'll perform technical analysis, maintain equipment, and foster strong client relationships, ensuring...

RemoteRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$250K - $300K *

Unlock potential by serving as a strategic advisor to executives, guiding organizations in workplace transformation, technology modernization, and data-driven strategies to enhance productivity and op...

RemoteRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Technical Services

$147K - $210K *

Empower your career with a role focused on developing large-scale infrastructure and distributed systems. Collaborate with teams to enhance cloud technologies and deliver critical services for diverse...

Cambridge, MARemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$75K - $90K *

Transform client experiences by delivering AI-driven IT solutions, resolving technical issues, and enhancing service delivery. Collaborate with teams to ensure seamless onboarding and proactive suppor...

New Hampshire, USRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$200K - $230K *

Drive impactful AI threat research marketing by transforming technical insights into compelling narratives. Collaborate with experts to enhance Cyera's authority and visibility in data security, while...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$170K - $200K *

Unlock potential by designing and building innovative billing systems that simplify financial transactions and maximize reimbursements, while leveraging AI to enhance efficiency and user experience in...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Optimize IT operations by managing day-to-day support for macOS and Windows environments, ensuring seamless onboarding/offboarding, and administering SaaS platforms while enhancing user experience and...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$195K - $315K *

Drive innovation by architecting next-gen virtual-platform solutions for AI SOCs. Lead a technical team to deliver high-quality simulation models, enabling early software development and ensuring firs...

Santa Clara, CARemote

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $152K *

Accelerate your career by leading high voltage substation projects, collaborating with engineers to solve complex electrical issues, and enhancing your skills through peer learning and client interact...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$141K - $224K *

Lead the design and modernization of mission-critical SATCOM systems, ensuring seamless integration and lifecycle support. Collaborate with cross-functional teams to enhance system performance and ope...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Empower your career by leading client engagements in cybersecurity, driving Zero Trust initiatives, and providing strategic guidance to enhance business outcomes while fostering strong relationships a...

Florida, USRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Drive your career with a pivotal role managing technical partnerships, scoping integrations, and ensuring successful collaboration between engineering teams and partners. Shape strategic conversations...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$146K - $192K *

Drive project success by providing engineering support and technical evaluations for electric power generation projects. Collaborate with clients on design reviews, economic analysis, and risk assessm...

CanadaRemote

2 weeks ago

  •   11 - 15 years exp.  •   Technical Services

$76K - $115K *

Optimize billing operations and enhance contract management by collaborating cross-functionally. Drive accuracy in invoicing, support month-end close, and streamline processes to improve efficiency an...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$169K - $220K *

Join a team that's dedicated to transforming healthcare through innovative software solutions. Collaborate with engineers and healthcare professionals to build systems that enhance patient care and st...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$75K - $90K *

Join a dynamic team as a Reliability Engineer, enhancing heavy equipment performance through analysis and maintenance improvements. Collaborate with field crews to boost uptime and implement reliabili...

Alberta, CARemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$125K - $225K *

Drive innovation and strategic leadership in wastewater treatment and reuse projects, guiding multidisciplinary teams to deliver sustainable, cutting-edge engineering solutions while fostering client...

United StatesRemote

Reposted today

  •   11 - 15 years exp.  •   Real Estate & Construction

$95K - $120K *

Unlock potential by serving as a technical partner to sales, providing expertise in automation solutions. Manage application opportunities, engage with customers, and recommend improvements to align t...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Engineer complex physical designs for next-gen AI data center chips, driving multi-million-gate blocks to meet performance, power, and area targets. Collaborate with RTL teams, enhance methodologies...

Vancouver, BCRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$108K - $130K *

Unlock the potential of industrial data by developing and deploying AI solutions that drive operational excellence. Collaborate with clients to translate business needs into technical solutions, ensur...

Chesterfield, VARemote

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$128K - $178K *

Elevate your career by owning product enablement for go-to-market teams. Design impactful training programs, partner with leaders, and leverage data to ensure sales readiness and drive success in a fa...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$112K - $134K *

Support and enhance IT systems in a dynamic environment, providing top-tier assistance to executives and staff. Collaborate with a global team to maintain networks, troubleshoot issues, and ensure sea...

New York, NYRemote

5 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$269K - $360K *

Transform federal cybersecurity by leading strategic initiatives that enhance agency resilience. Collaborate with top talent to deliver impactful security solutions while navigating complex military e...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$130K - $160K *

Lead the end-to-end customer onboarding process, managing cross-functional teams to ensure timely delivery and value realization. Collaborate with customers to provide expert guidance and drive succes...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $175K *

Join us to develop scalable full-stack applications using React, TypeScript, and Java. Collaborate across teams to enhance user experience and contribute to best practices in a cloud-native microservi...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.