Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$68K - $109K *
Join a dynamic team to enhance customer operations and drive improvements through field service. You'll perform technical analysis, maintain equipment, and foster strong client relationships, ensuring...
Reposted 5 days ago
Field Chief Technology Officer - Modern Workplace
$250K - $300K *
Unlock potential by serving as a strategic advisor to executives, guiding organizations in workplace transformation, technology modernization, and data-driven strategies to enhance productivity and op...
Reposted yesterday
Software Engineer III, Infrastructure, Google Distributed Cloud
$147K - $210K *
Empower your career with a role focused on developing large-scale infrastructure and distributed systems. Collaborate with teams to enhance cloud technologies and deliver critical services for diverse...
2 weeks ago
$75K - $90K *
Transform client experiences by delivering AI-driven IT solutions, resolving technical issues, and enhancing service delivery. Collaborate with teams to ensure seamless onboarding and proactive suppor...
6 days ago
Principal Product Marketing Manager - Threat Research
$200K - $230K *
Drive impactful AI threat research marketing by transforming technical insights into compelling narratives. Collaborate with experts to enhance Cyera's authority and visibility in data security, while...
1 week ago
$170K - $200K *
Unlock potential by designing and building innovative billing systems that simplify financial transactions and maximize reimbursements, while leveraging AI to enhance efficiency and user experience in...
2 weeks ago
$80K - $95K *
Optimize IT operations by managing day-to-day support for macOS and Windows environments, ensuring seamless onboarding/offboarding, and administering SaaS platforms while enhancing user experience and...
1 week ago
Technical Manager- Virtual Platform Team
$195K - $315K *
Drive innovation by architecting next-gen virtual-platform solutions for AI SOCs. Lead a technical team to deliver high-quality simulation models, enabling early software development and ensuring firs...
2 weeks ago
Senior Substation Engineer 2 - Grid
$100K - $152K *
Accelerate your career by leading high voltage substation projects, collaborating with engineers to solve complex electrical issues, and enhancing your skills through peer learning and client interact...
Reposted 2 weeks ago
Program Field Integration Engineer
$141K - $224K *
Lead the design and modernization of mission-critical SATCOM systems, ensuring seamless integration and lifecycle support. Collaborate with cross-functional teams to enhance system performance and ope...
3 weeks ago
$110K - $130K *
Empower your career by leading client engagements in cybersecurity, driving Zero Trust initiatives, and providing strategic guidance to enhance business outcomes while fostering strong relationships a...
1 week ago
Senior Partner Solutions Engineer, Technical Partnerships
$120K - $145K *
Drive your career with a pivotal role managing technical partnerships, scoping integrations, and ensuring successful collaboration between engineering teams and partners. Shape strategic conversations...
3 weeks ago
$146K - $192K *
Drive project success by providing engineering support and technical evaluations for electric power generation projects. Collaborate with clients on design reviews, economic analysis, and risk assessm...
2 weeks ago
$76K - $115K *
Optimize billing operations and enhance contract management by collaborating cross-functionally. Drive accuracy in invoicing, support month-end close, and streamline processes to improve efficiency an...
3 days ago
Senior Software Engineer, Interoperability
$169K - $220K *
Join a team that's dedicated to transforming healthcare through innovative software solutions. Collaborate with engineers and healthcare professionals to build systems that enhance patient care and st...
3 weeks ago
Maintenance Reliability Engineer (Fort Hills)
$75K - $90K *
Join a dynamic team as a Reliability Engineer, enhancing heavy equipment performance through analysis and maintenance improvements. Collaborate with field crews to boost uptime and implement reliabili...
2 weeks ago
Senior Supervising Process Engineer
$125K - $225K *
Drive innovation and strategic leadership in wastewater treatment and reuse projects, guiding multidisciplinary teams to deliver sustainable, cutting-edge engineering solutions while fostering client...
Reposted today
Application Engineer - Seattle, WA
$95K - $120K *
Unlock potential by serving as a technical partner to sales, providing expertise in automation solutions. Manage application opportunities, engage with customers, and recommend improvements to align t...
1 week ago
Sr. Staff Physical Design Engineer
$150K - $180K *
Engineer complex physical designs for next-gen AI data center chips, driving multi-million-gate blocks to meet performance, power, and area targets. Collaborate with RTL teams, enhance methodologies...
1 week ago
Forward Deployed Engineer - Operational Intelligence Practice
$108K - $130K *
Unlock the potential of industrial data by developing and deploying AI solutions that drive operational excellence. Collaborate with clients to translate business needs into technical solutions, ensur...
Yesterday
Senior Revenue Enablement Specialist - Product
$128K - $178K *
Elevate your career by owning product enablement for go-to-market teams. Design impactful training programs, partner with leaders, and leverage data to ensure sales readiness and drive success in a fa...
2 weeks ago
Senior IT Systems Administrator
$112K - $134K *
Support and enhance IT systems in a dynamic environment, providing top-tier assistance to executives and staff. Collaborate with a global team to maintain networks, troubleshoot issues, and ensure sea...
5 days ago
Account Executive - Splunk - Military Defense
$269K - $360K *
Transform federal cybersecurity by leading strategic initiatives that enhance agency resilience. Collaborate with top talent to deliver impactful security solutions while navigating complex military e...
1 week ago
$130K - $160K *
Lead the end-to-end customer onboarding process, managing cross-functional teams to ensure timely delivery and value realization. Collaborate with customers to provide expert guidance and drive succes...
3 weeks ago
Staff Full Stack Software Engineer
$150K - $175K *
Join us to develop scalable full-stack applications using React, TypeScript, and Java. Collaborate across teams to enhance user experience and contribute to best practices in a cloud-native microservi...
3 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.