Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
DevSecOps Engineer / Security Specialist
$95K - $125K *
Elevate security practices by integrating SAST/DAST into CI/CD pipelines, hardening infrastructure with Ansible, and ensuring compliance with federal standards. Collaborate on vulnerability management...
6 days ago
Senior Manager, Cloud Infrastructure
$170K - $190K *
Lead and innovate within UJET's Core Infrastructure team, focusing on cloud-native services. Shape strategies for scalable solutions that empower engineers and optimize the infrastructure for thousand...
Reposted 1 week ago
Software Engineer (Contractor)
$110K - $130K *
Build innovative technology solutions for Equity Portfolio Management. Collaborate with stakeholders to enhance functionality and maintain high software quality, while leveraging modern practices and...
Reposted 1 week ago
Cybersecurity Manager | Tanium Engineering (Remote)
$170K - $240K *
Drive enterprise-scale security operations by leveraging Tanium expertise, enhancing endpoint security, and leading a team to optimize incident management and automation for improved reliability and e...
1 week ago
Senior Software Engineer - Grafana Search & Storage | Canada | Remote
$164K - $197K *
Advance innovation by designing and operating next-gen storage solutions, driving projects from ideation to customer delivery, and collaborating in a remote-first environment focused on user-centric d...
1 week ago
Software Engineering SMTS / LMTS - AI Core (REMOTE)
$172K - $260K *
Join a dynamic team to lead the development of AI retrieval systems and agent infrastructure, driving innovation and quality in AI applications while collaborating across functions to enhance performa...
2 weeks ago
Lead Field Technician - Critical Infrastructure
$99K - $120K *
Join a team that's pivotal in executing large-scale data center projects. As a Lead Field Technician, you'll coordinate trades, manage field crews, and ensure safety and quality standards are met, dri...
4 weeks ago
Strategic Account Executive (US East)
$100K - $120K *
Empower your career by cultivating client relationships and driving sales growth. This role focuses on renewing software subscriptions and upselling products, leveraging strategic insights to enhance...
6 days ago
$100K - $120K *
Drive partner success by developing key relationships and executing strategic business plans in the Latin America region, enhancing revenue through effective channel programs and collaboration with sa...
3 weeks ago
Sr. Instructional Designer - Technical Learning
$95K - $115K *
Unlock potential by designing and delivering innovative learning experiences that align with strategic objectives. Analyze data to refine educational content and facilitate impactful training, fosteri...
1 week ago
Director of Engineering - Remote
$171K - $285K *
Transform your career by leading a high-performing engineering team to deliver innovative digital solutions. Collaborate across departments to drive technology strategy and modernize capabilities, ens...
3 days ago
$95K - $115K *
Drive network security innovation by developing and integrating robust software solutions. Collaborate with cross-functional teams to enhance security infrastructure and ensure seamless functionality...
3 days ago
Acoustics Engineer, Capacity Delivery
$100K - $120K *
Innovate noise control solutions for large-scale AI data centers. Lead acoustic studies, model sound propagation, and recommend effective mitigations while collaborating across engineering teams to en...
Reposted today
HSE Senior Analyst - Dallas, TX
$80K - $95K *
Develop and implement safety policies while ensuring compliance with health and safety regulations across construction projects. Collaborate with multidisciplinary teams to enhance safety measures and...
1 week ago
IT Program Stf - E4- TS/SCI Required
$118K - $219K *
Lead the charge in delivering complex IT capabilities within secure environments. Oversee program management, systems architecture, and vendor relations while ensuring compliance and effective communi...
2 weeks ago
Sr Project Engineer (SRM) (Remote Option Available)
$95K - $125K *
Lead and coordinate engineering projects, ensuring technical quality and compliance. Collaborate with cross-functional teams to deliver innovative solutions while managing resources, schedules, and bu...
4 weeks ago
Technical Inside Sales Representative - Canada (Remote)
$90K - $150K *
Elevate your career by driving sales growth in the robotics sector. Engage with engineers, manage key accounts, and leverage your technical expertise to convert leads into revenue. Join us in shaping...
1 month ago
Aftermarket Sr. Mechanical Engineer
$100K - $120K *
Elevate your engineering career by leading innovative conveyor and sortation projects. Drive technical solutions from concept to execution, collaborating with cross-functional teams to enhance operati...
3 weeks ago
Senior Software Engineer, Full-Stack
$140K - $180K *
Champion innovation by developing full-stack web applications using TypeScript. Collaborate in a dynamic, remote-first team to deliver engaging user experiences, streamline operations, and lead techni...
Reposted 3 weeks ago
Test Manager, Professional Services
$132K - $198K *
Elevate quality assurance practices by leading test strategy and execution for customer implementations. Collaborate with teams to enhance product quality, mitigate risks, and establish scalable testi...
Reposted 1 week ago
$110K - $140K *
Unlock the potential of our partner ecosystem by designing and delivering impactful enablement programs that elevate partner performance through engaging, high-quality training experiences...
Reposted 1 week ago
Business Development Engineer (BDE), US Air Force
$100K - $140K *
Unlock potential by bridging technical radio frequency capabilities with US Air Force needs. Collaborate with engineering and business teams to demonstrate and support advanced communication solutions...
4 days ago
Systems Engineer Senior Principal - Infrastructure and Data Platforms (Remote)
$170K - $280K *
Join a team that's driving innovation in technical infrastructure. As a Systems Engineer Sr. Principal, you'll lead cross-functional projects, mentor teams, and optimize resources to enhance delivery...
3 weeks ago
Senior Employee & Change Communications Manager
$100K - $120K *
Champion enterprise communications and change initiatives, enhancing employee engagement and understanding. Collaborate across departments to ensure clear, consistent messaging and drive organizationa...
1 week ago
$110K - $140K *
Transform infrastructure and deployment modernization efforts, serving as a technical cornerstone for multiple programs. Drive DevSecOps maturity and cloud adoption while ensuring secure, rapid delive...
5 days ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.